Provider profile
Houston Restore Pros
Provider snapshot
What this listing says
Greater Houston homeowners dealing with water damage who want one company to handle mitigation, mold remediation, and full reconstruction under a single insurance claim.
Best for
- Homeowners in Spring, The Woodlands, Katy, or Sugar Land dealing with water damage who want mitigation and reconstruction handled by the same company.
- Insurance-claim situations where you need a contractor who will communicate directly with your adjuster and handle direct billing.
- Mold discovered during or after a water damage event, where remediation and the rebuild need to stay coordinated.
- Commercial properties in Greater Houston needing water damage restoration or disinfection services.
- Homeowners who want an owner-operated company rather than a franchise for their restoration work.
About this company
Houston Restore Pros is a restoration company based in Spring, Texas, that handles water damage, mold remediation, fire damage, and full reconstruction across the Greater Houston area. Their primary identity is as a turnkey operation: they show up for the emergency, dry the property, remediate mold if needed, and rebuild everything under one contract. They hold Texas mold remediation contractor license MRC1812 and work directly with insurance companies on billing.
What stands out is the scope they cover in-house. They offer a free mold inspection, then handle containment, air scrubbing, antimicrobial treatments, and HEPA vacuuming as part of their remediation process. They also do roofing, sewage cleanup, and disinfection services for commercial properties including offices, nursing homes, and schools. The website claims a 30-minute emergency response time and 24/7 availability, which multiple reviewers confirm with stories of crews arriving within hours and working past midnight.
The company is led by Tony Sanner and Juan Contreras, who each have over 20 years in the industry. Tony has worked in water damage mitigation since 1996 and holds IICRC credentials as a Master Water Restorer. Juan brings a construction and reconstruction background. Together they built HRP as an owner-operated company, which they contrast explicitly with franchise restoration operations.
4.8 stars across 148 Google reviews is a strong showing for a restoration company. The volume is notable because most of these reviews are detailed accounts of multi-week or multi-month projects, not quick service calls. Only 1 review in the last 18 months landed at 3 stars or below.
Services
Service area
Based in Spring, Texas. Serves the Greater Houston area within a 40-mile radius, including Houston, The Woodlands, Spring, Katy, Sugar Land, Heights, Baytown, Conroe, Cypress, Jersey City, League City, Magnolia, Pasadena, Pearland, Pinehurst, Rosenberg, Missouri City, and Mont Belvieu.
Review consensus
Ben Sosa appears in more reviews than any other staff member, consistently praised for communication, attention to detail, and keeping long projects on track. Joel is named as a project manager who coordinates multiple phases and keeps homeowners informed. Joe Contreras handles water mitigation and is praised for quick response, including late-night and early-morning arrivals. Multiple reviewers highlight how the company worked directly with their insurance companies, with several specifically mentioning USAA. Reviewers frequently note fast emergency response times, with crews arriving within hours of the initial call and working through the night when needed.
1 found across 148 total reviews at 4.8★. The single recent negative review came from a Local Guide who gave a detailed, structured breakdown. The core complaint was subcontractor quality during the repair phase: poor wall patching, amateurish ceiling floating, areas painted over without proper repair, and a damaged wall hidden behind furniture. The reviewer gave mitigation 4 out of 5 and repairs 3 out of 5. They credited the project manager for addressing concerns when notified but said they would not use the company again. The owner response acknowledged the repair issues and noted they were reviewing subcontractor partnerships, though it did not address the specific unresolved repair item the reviewer mentioned.
The gap between mitigation praise and repair complaints in the single negative review mirrors a structural tension in turnkey restoration companies. The emergency response team (in-house, led by Joe) gets consistently high marks, while the reconstruction phase relies more heavily on subcontractors whose quality the reviewer found inconsistent. The owner response was personalized and engaged with specifics rather than using a template, which is a positive signal for a company with only one recent negative to respond to.
Ben Sosa (project manager — praised extensively across many reviews for communication and project management). Joel (project manager — praised for coordination and responsiveness). Joe Contreras (water mitigation manager — praised for fast emergency response). Juan Contreras (owner/reconstruction lead — praised in older testimonials). Dennis (contractor — praised for quality work). Alex (crew member — praised). Manuel (crew member — praised). Josue (crew member — praised). Matthew Carpenter (crew — praised for on-time work). Isaac Escobar (mentioned in a review — praised). Samual (mentioned in a review — praised for calming a stressed homeowner). Mr. Leal (mentioned in a review — praised). Abi (crew lead — praised for quality work). Daniel (crew member — praised). Jose (mentioned in a review — praised).
Ask for Ben Sosa as your project manager if you are hiring for a water damage restoration and rebuild. If your project involves mold remediation specifically, ask who will manage that phase and whether the remediation crew is in-house or subcontracted. The one complaint pattern to watch for is finish quality on reconstruction work, so inspect wall and ceiling repairs before signing off on the final walkthrough.
Keep in mind
- They offer both free mold inspections and mold remediation, which creates a conflict of interest. The company doing the inspection has a financial incentive to find problems that lead to remediation work. Consider getting an independent mold assessment before committing to their remediation services.
- Their 40-mile service radius from Houston is broad. If you are on the outer edge of that range, confirm response times and whether crews will be local or dispatched from Spring.
- The single recent negative review specifically called out subcontractor quality on wall patching, ceiling floating, and cleanup after restoration work. Ask whether your project will use in-house crews or subcontractors for the rebuild phase.
- The website lists roofing, disinfection, and commercial services alongside their core water and mold work. This breadth can mean stretched resources during storm season in Houston.