Provider profile
PuroClean of Southlake
Provider snapshot
What this listing says
Southlake-area homeowners dealing with water damage who need a franchise restoration crew that handles mold remediation, fire cleanup, and reconstruction under one roof with 24/7 response.
Best for
- Southlake, Grapevine, Colleyville, and Trophy Club homeowners who need emergency water damage dryout with same-day response.
- Property owners who want a single company to handle water extraction through reconstruction, avoiding the handoff between multiple contractors.
- Homeowners navigating insurance claims — multiple reviewers mention Blake's help with the claims process.
- Commercial property managers in the mid-cities area needing after-hours emergency restoration.
About this company
PuroClean of Southlake is a franchise restoration company based on East Continental Boulevard in Southlake, Texas, owned by Jiri and Hayley Smetana. Their primary business is water damage restoration, but they also handle mold remediation, fire and smoke damage, biohazard cleanup, and reconstruction for both residential and commercial properties.
On the equipment side, they mention thermal imaging, moisture meters, industrial air blowers, and dehumidifiers — including desiccant dehumidification and a proprietary drying panel system for wood floors. They use EPA-registered cleaning products and hold both IICRC and EPA Lead-Safe credentials. They offer 24/7 emergency response.
As a PuroClean franchise, they operate under the national brand's systems and pricing structure. Jiri Smetana lives in the Southlake community, which gives the location a local-owner dynamic within the franchise model.
With 49 Google reviews and a 4.7-star rating, the numbers are solid but the review count is still relatively small. The overwhelming majority of reviewers praise responsiveness and crew professionalism, though two detailed negative reviews raise serious concerns about mold containment practices during water damage work.
Services
Service area
Headquartered in Southlake, Texas. Their website lists 14 service area cities: Southlake, Grapevine, Trophy Club, Roanoke, Colleyville, Bedford, Euless, Arlington, Flower Mound, Fort Worth, Hurst, Keller, Northlake, and Westlake. This covers a wide swath of the mid-cities area between Dallas and Fort Worth — confirm response times for locations on the perimeter like Arlington or Fort Worth.
Review consensus
Fast response time is the most consistent theme — reviewers mention same-day visits and quick scheduling repeatedly. Shane appears in the most reviews, praised for speed and friendliness during water mitigation. Blake gets credit for guiding homeowners through insurance claims and making decisions during stressful situations. Rachel draws praise for communication and follow-through, particularly keeping homeowners updated when other parties (property managers, insurance) went quiet. Joseph, Billy, and their field crews are praised for being respectful in homes, explaining what they are doing, and cleaning up after themselves. Multiple reviewers specifically note that technicians took precautions to protect unaffected areas while working.
2 found across 49 total reviews at 4.7★. Both 1-star reviews were posted on the same day (November 2025) and describe a similar scenario: water damage work that uncovered mold, followed by inadequate containment that allegedly allowed contaminants to spread to unaffected areas of the home. Both reviewers say they were told not to worry when they raised concerns during the project. Both report subsequent health issues confirmed through mycotoxin testing by medical professionals. One reviewer specifically states that Texas-required mold remediation protocols were not followed and that no independent mold consultant was recommended. The owner did not respond to either review. The reviewers appear to be from connected households or the same incident, given the identical posting date and overlapping narrative details.
The two negative reviews may stem from a single job or connected households, which limits how much you can generalize from them. That said, the specificity of the complaints — naming Texas mold protocols, mycotoxin testing, and containment failures — gives them more weight than vague grievances. The 0% owner response rate on negative reviews is notable for a franchise that otherwise gets strong marks for communication. The positive reviews consistently praise the same small group of people (Shane, Blake, Rachel, Joseph, Billy), suggesting a stable core team that delivers reliable service on water damage jobs. The gap between the positive experience on routine water work and the negative experience on a job involving mold exposure suggests the risk may be concentrated in jobs where water damage crosses into mold territory.
Shane (field technician — praised repeatedly for speed, friendliness, and water mitigation work). Blake (project manager/estimator — praised for insurance guidance, decision-making, and professionalism). Rachel (office/project coordinator — praised for communication, follow-through, and keeping homeowners informed). Joseph/Joe (field technician — praised for knowledge, water damage assessment, and customer care). Billy (field technician — praised across multiple reviews for teamwork and quality work). Yveatte/Yvette (office staff — praised for being easy to work with). Myrick (field technician — praised for efficiency). Caden (field technician — praised for professionalism). Leslie (field technician — praised for respectfulness). Peyton/Payton (field technician — praised for friendliness and explaining processes). Derrick Robinson (technician — praised for punctuality, cleanliness, and professionalism). Donald (technician — praised in Spanish-language review for respect and responsibility). Ruben (technician — praised for quality work). Miguel (technician — praised for knowledge). Travis (technician — praised for knowledge and trustworthiness). Eric (technician — praised for emergency response). Kevin (project manager — praised for availability and explaining process). Yuri (office — praised for quick Sunday response).
For straightforward water damage, PuroClean of Southlake has a strong track record — fast response, a crew that reviewers name by name and praise, and Blake to help navigate insurance. If your job involves mold or could involve mold, ask upfront whether they will bring in an independent mold consultant and follow Texas mold remediation requirements before any work starts. The owner's silence on the two negative reviews is worth weighing against the otherwise consistent praise.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. Texas requires a separate mold assessment consultant for projects above a certain threshold. Ask whether they will recommend an independent assessor before starting remediation work.
- Two detailed 1-star reviews from November 2025 describe inadequate containment during water damage work that allegedly led to mold spreading to unaffected areas. Both reviewers report being told not to worry during the project. The owner did not respond to either review.
- This is a franchise operation. The local team handles the work, but pricing follows PuroClean's national system. Ask whether your estimate is based on standardized franchise pricing or a site-specific assessment.
- Their listed service area spans 14 cities from Arlington to Northlake. For locations on the edges of that range, confirm response time before committing.