Provider profile
Crown Plumbing & Water Damage Restoration
Provider snapshot
What this listing says
Northeast San Antonio homeowners dealing with water damage that led to mold, who want one company to handle plumbing repair, remediation, and reconstruction under a single call.
Best for
- Homeowners in Selma, Schertz, Cibolo, or northeast San Antonio who need mold remediation tied to a water damage event and want one company from pipe repair through rebuild.
- Anyone dealing with mold discovered after a plumbing failure — slab leak, burst pipe, water heater flood — where the source still needs fixing.
- Homeowners who want their remediation company to handle insurance documentation and adjuster communication directly.
- Property owners needing asbestos testing or removal alongside mold work in older San Antonio homes.
- First-time water damage or mold situations where you want a company that will walk you through the insurance process step by step.
About this company
Crown Plumbing & Water Damage Restoration is a family-owned restoration company based in Selma, TX, serving the greater San Antonio metro since 2006. Their primary identity is a combined plumbing and restoration outfit — when a pipe bursts and causes water damage and mold, they handle the plumbing fix, the water extraction, the mold work, and the rebuild. Owner Jeremy runs the operation out of three offices: one in Selma and two in San Antonio.
What stands out here is the single-vendor model. Most mold remediation companies cannot fix the plumbing problem that caused the mold. Most plumbers leave after the pipe repair. Crown does both sides, plus reconstruction, which means one company manages the insurance documentation and one point of contact through the whole process. They hold Texas Mold Contractor license RCO1696, plumbing license RMP 13247, and an asbestos abatement license. Their team is IICRC trained. They also offer mold testing in-house, which creates a conflict of interest worth understanding before you hire them for both testing and remediation.
They have been operating for 20 years and claim over 300 five-star reviews. The website mentions financing options and a membership program, though details on those are thin.
4.9 stars across 299 Google reviews is genuinely strong. That rating with that volume means the vast majority of customers are very satisfied. The few negatives that exist center on pricing, not workmanship — which tells you the work quality is consistent even if the cost conversation could be handled better upfront.
Services
Service area
Headquartered in Selma, TX with additional offices in San Antonio (George Rd and Jones Maltsberger). They serve San Antonio, Selma, Schertz, Cibolo, New Braunfels, Universal City, Seguin, and surrounding Bexar County communities. Reviews confirm work as far out as Seguin, which is roughly 35 miles from their Selma office.
Review consensus
Juan is the most frequently named technician across reviews — praised repeatedly for moisture inspections, demo work, and restoration jobs where he explains each step clearly. Nate draws praise for honest assessments and not pushing unnecessary work. Damian is highlighted for remediation work and quick holiday-weekend response. Jacob handles plumbing calls and gets consistent marks for speed and efficiency. Josh McR. is noted for wearing shoe coverings in homes and explaining his measurements. Jennifer is praised for keeping communication flowing during multi-week projects. Cindy and Dristen also receive individual shoutouts. Across positive reviews, the dominant themes are same-day response, clear communication during first-time water damage situations, and willingness to guide homeowners through the insurance process.
3 found across 299 total reviews at 4.9★. Mitchell (April 2026) was quoted $750 for a plumbing job plus an $80 trip fee; he says another company did the same work for $255. The owner responded with a template apology and asked him to call back, but did not address the price gap directly. Amber Sadler (June 2025) left a vague 1-star saying they "say one thing and do another" with no further detail and no owner response visible. Tomas Leal (October 2025, Local Guide, 17 reviews) gave 2 stars and described $55-$85/hour rates for pack-out labor that he says were not visible when signing the work order on a tablet. He reported the pack-out crew brought inadequate supplies and that a knife and birth certificate went missing from his home while the crew worked in a room with his gun safe open. He acknowledged the remediation work itself was done well and that the company reduced his bill from $4,000 to $3,000.
The negative reviews all converge on pricing transparency rather than work quality. Even the most detailed negative (Tomas Leal) praised the actual remediation work. The owner responses lean toward template language — asking the reviewer to call back rather than engaging with the specific pricing concern. This suggests the field crews do good work, but the sales and billing process could be clearer about what things cost before work begins.
Juan (restoration technician / moisture inspector — overwhelmingly positive, most-mentioned employee). Nate / Nathan (technician — positive, praised for honesty and not upselling). Damian (remediation technician — positive, praised for remediation work and holiday responsiveness). Jacob (plumber — positive, praised for speed and efficiency). Josh McR. (technician — positive, praised for courtesy and explaining measurements). Jennifer (office / project coordinator — positive, praised for communication). Cindy (coordinator — positive, praised for guidance through process). Jeremy (owner — positive, praised for fast response). Tyler (plumbing technician — positive, praised for pre-test work and cleanup). Dristen (technician — positive, praised for fast response and cost transparency). Ava (inspector — positive). Davian Cortez (technician — positive, praised for assessment work).
Crown does strong field work — the technician-level reviews are consistently positive across a large sample. The risk is on the billing side: get a written, itemized estimate before signing any tablet-based work order, and ask specifically about hourly rates for any labor-intensive services like pack-out. If your mold problem stems from a plumbing or water damage event, the single-vendor model here is genuinely convenient. Ask for Juan or Nate if your job involves mold or water damage assessment.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest — the company testing for mold has a financial incentive to find enough mold to justify remediation work. Consider getting an independent test before or after their assessment.
- Multiple reviewers flag pricing surprises. One reviewer reported being quoted $750 for a plumbing job another company did for $255. Another described hourly rates for pack-out labor that were not clearly disclosed on the tablet work order they signed. Get a detailed written breakdown before signing anything.
- This is primarily a plumbing and water damage company. Mold remediation is one of many services they offer, not their sole focus. If your mold problem is not connected to a water or plumbing event, a mold-only specialist might be a better fit.
- Their service area spans from Selma to New Braunfels to all of San Antonio. Response times will vary based on where you are relative to their Selma headquarters.
- One reviewer reported items missing from their home during a pack-out service. If you hire them for content manipulation or pack-out, document your belongings before the crew arrives.