Provider profile
SERVPRO of San Marcos/Kyle/Buda
Provider snapshot
What this listing says
San Marcos, Kyle, and Buda homeowners dealing with water-triggered mold who want a large franchise operation with named field technicians reviewers consistently praise by name.
Best for
- San Marcos, Kyle, Buda, and Dripping Springs residents who need mold remediation tied to water damage — this crew handles both the moisture source and the mold under one contract.
- Homeowners who want remediation and reconstruction handled by the same company rather than coordinating separate contractors for tearout and rebuild.
- Commercial property managers needing large-scale remediation — reviewers confirm multi-room and multi-story projects with dedicated crews.
- Spanish-speaking homeowners who want a bilingual team that can explain the remediation process in their language.
- Anyone facing an emergency where mold appeared after a water event — their 24/7 response and same-day arrival are confirmed across dozens of reviews.
About this company
SERVPRO of San Marcos/Kyle/Buda is a SERVPRO franchise covering the I-35 corridor between San Marcos and Buda, plus Dripping Springs and Wimberley to the west. Mold remediation is one of several restoration services they offer alongside water damage, fire damage, storm damage, and full reconstruction. They hold IICRC AMRT (Applied Microbial Remediation Technician) credentials and describe a standard containment-to-restoration mold process on their website, including air scrubbers, HEPA vacuums, and antimicrobial treatments.
What stands out is the reconstruction capability. Many mold remediation companies tear out damaged material and leave you to find a separate contractor for rebuilding. SERVPRO of San Marcos handles both the remediation and the rebuild — drywall, flooring, cabinetry — under one roof. Reviews confirm this: Larry Powles described Oscar Martinez's crew handling cleaning of a two-story office building while John Thompson's crew removed and reinstalled cabinetry and sheetrock. They also do contents packout, cleaning furniture and belongings offsite and returning them.
The franchise is part of SERVPRO Team Friermuth, a second-generation family operation started by Doug Friermuth in 1992 in Puyallup, Washington. His son Kevin Friermuth now leads 13 SERVPRO franchise locations across Washington and Texas. The San Marcos location earned SERVPRO's 2025 Elite Franchise designation. They are bilingual — at least one reviewer noted staff explained the process in both English and Spanish.
4.9 stars across 277 Google reviews is exceptional volume and rating for a restoration company. Only one review in the last 18 months fell below 4 stars. The volume suggests steady commercial and residential work across their multi-city territory, and the consistency suggests the field teams are well managed despite franchise scale.
Services
Service area
Headquartered at 1222 Old Martindale Rd in San Marcos, Texas. Serves San Marcos, Kyle, Buda, Dripping Springs, Wimberley, New Braunfels, Canyon City, Startzville, Sattler, Bulverde, Canyon Lake, Lockhart, Maxwell, and Joliet. That is a wide territory stretching across Hays, Comal, and Caldwell counties — response times on the edges will depend on crew availability.
Review consensus
Fast response time dominates the positive reviews. Multiple reviewers report same-day or within-hours arrival, including during winter storms and weekends. Greg appears in 14 reviews as a technician who explains the drying process and checks in daily. Johnny shows up in 10 reviews for water mitigation and duct cleaning work. Ivana appears in 9 reviews across packout, cleanup, and water damage jobs. Preston draws praise in 8 reviews for punctuality and hard work. Reviewers frequently name two-person teams — Greg and Keila, Adrian and Ernest, Julio and Erick — suggesting consistent crew pairings. Several reviewers specifically note that crews cleaned up after themselves, covered furniture, and moved belongings back after reconstruction.
1 found across 277 total reviews at 4.9★. The single recent negative is a 1-star from Kathleen Mendoza (May 2025) with no review text. The owner responded three days later with a generic message asking her to share more about her experience. With no complaint text and no follow-up, there is nothing to analyze about what went wrong. Mendoza has two Google reviews total and is not a Local Guide.
The review pattern reflects a well-staffed franchise with consistent crew pairings. Greg, Johnny, Preston, Julio, Ivana, and Erick each appear in multiple reviews spanning months, suggesting low turnover for a restoration company. Reviewers name specific two-person teams (Adrian and Ernest, Greg and Keila, Julio and Erick) across different jobs, indicating the company dispatches the same pairs regularly. The owner responds to the one negative review, but the response is template-style rather than engaging with specifics — though with no review text to address, a generic response is understandable.
Greg (technician — positive, 14 mentions across water mitigation, drying, duct cleaning, and daily check-ins). Johnny/Johnnie (technician — positive, 10 mentions for water mitigation, duct cleaning, and customer service). Ivana (technician — positive, 9 mentions across packout, cleanup, and water damage). Preston (technician — positive, 8 mentions for punctuality and hard work). Julio (technician — positive, 7 mentions for water damage and contents work). Erick/Eric (technician — positive, 9 combined mentions for mold cleaning, water damage, and packout). Adrian (technician — positive, 6 mentions for water mitigation and emergency response). Keila (technician — positive, 5 mentions paired with Greg and others). Mayeliant/Maye (technician — positive, 5 combined mentions for cleanup and packout). Rosa (technician — positive, 4 mentions for packout and fire response). Bubba (technician — positive, 4 mentions for water damage). Josh (technician — positive, 4 mentions for water mitigation). Ernest (technician — positive, 4 mentions paired with Adrian). Travis (technician — positive, 3 mentions including emergency response). Miguel (technician — positive, 3 mentions for water loss and fire). Zach (technician — positive, 3 mentions). Cody (technician — positive, 2 mentions). Jose/José (technician — positive, 2 mentions). Will (technician — positive, 2 mentions). Oscar Martinez (crew lead — positive, 1 mention for commercial building cleaning). John Thompson (crew lead — positive, 1 mention for cabinetry and reconstruction). Darwin (technician — positive, 1 mention for ceiling collapse cleanup).
This is a high-volume franchise with an unusually strong review record. Ask for Greg or Johnny if your job involves water-triggered mold — they are the most frequently praised by name. Get an independent mold test before and after their work since they do not do testing themselves. Confirm pricing upfront, as franchise operations sometimes have less flexibility on cost than independent shops.
Keep in mind
- SERVPRO of San Marcos does remediation only — they do not do mold testing or inspection. You will need a separate independent testing company to confirm mold presence before and after their work.
- This is a franchise operation, not a local independent company. The local team has strong reviews, but corporate SERVPRO pricing structures and processes may apply. Ask about pricing before work begins.
- Their service area spans at least 14 cities from San Marcos to Bulverde to Lockhart. Response times will vary depending on how far you are from their Old Martindale Road headquarters in San Marcos.
- The website lists New Braunfels in the service area, but the Google listing name focuses on San Marcos, Kyle, and Buda. Confirm coverage and response time if you are on the edges of their territory.
- Reviews are overwhelmingly positive, but the single 1-star review from May 2025 had no text — the owner responded with a generic request to reach out. There is no way to assess what went wrong in that case.