Provider profile
Water and Fire Restoration Team
Provider snapshot
What this listing says
San Antonio homeowners dealing with water, fire, or storm damage who want a locally owned IICRC firm that handles mitigation through full reconstruction under one roof.
Best for
- San Antonio and Hill Country homeowners needing emergency water, fire, or storm damage restoration with same-day response.
- Property owners who want a single company to handle everything from water extraction and mold remediation through full rebuild and reconstruction.
- Homeowners with insurance claims who want a contractor that coordinates directly with adjusters and uses Xactimate estimating software.
- Owners of antiques or irreplaceable belongings damaged by water or fire who need specialized contents restoration.
- Commercial property managers in the San Antonio Apartment Association network looking for a restoration vendor with industry relationships.
About this company
Water and Fire Restoration Team is a locally owned restoration company based in San Antonio, TX, with crews operating out of Boerne. They handle the full lifecycle of property damage: emergency mitigation, mold remediation, fire and smoke cleanup, storm damage, and reconstruction back to pre-loss condition. They also do contents restoration and antique preservation, which is unusual for a restoration outfit.
On the mold side, their website describes a process that includes containment with negative air pressure, HEPA filtration, antimicrobial treatments, and moisture source identification. They hold IICRC firm certification and are EPA Lead-Safe certified. They also do mold inspection and testing in-house, which means they both diagnose and treat mold problems.
The company is a member of the Greater San Antonio Chamber of Commerce, the San Antonio Apartment Association, and the Greater San Antonio Builders Association. Their BBB listing is registered out of Boerne. They claim 60-minute response times and offer free inspections, and they use Xactimate for insurance estimates.
4.9 stars across 104 Google reviews is exceptional volume for a local restoration company. Reviewers consistently describe honest billing, clear communication, and crews that show up on holidays and weekends. A public adjuster firm reviewed them positively, noting smooth insurance claim processes across multiple clients.
Services
Service area
Headquartered in San Antonio, TX, with crews based in Boerne. They list 16 specific service areas including San Antonio, Boerne, Alamo Heights, Bulverde, Cibolo, Converse, Helotes, Leon Springs, Leon Valley, New Braunfels, Olmos Park, Schertz, Stone Oak, Terrell Hills, Universal City, and Windcrest. Coverage spans the San Antonio metro and parts of the Texas Hill Country.
Review consensus
Fast emergency response is the most consistent theme. Steven, Vlad, and Kyler are frequently named together as a mitigation crew that arrives quickly, explains the process clearly, and works efficiently. Oleg draws praise across multiple reviews for post-flood and fire cleanup work, with reviewers describing him as genuine and thorough. Tim is named repeatedly for both mitigation and reconstruction oversight. Deanna leads the contents team and is praised for careful handling of belongings after a total-loss fire. Aleksey Rudenko managed a full home rebuild after a grease fire and earned praise for communication and cost-saving material suggestions. Carmina is highlighted by multiple reviewers for clear explanations and relationship building on the business development side. Luis Portillo is named by several reviewers for helpfulness and knowledge during initial consultations. A public adjusting firm praised the company's smooth insurance coordination across multiple client projects.
1 found across 104 total reviews at 4.9★. The single complaint involves a restoration estimate that was never delivered. Bobby D. handled the mitigation estimate quickly and well, but Charles, responsible for the restoration estimate, failed to follow through. When contacted again, Charles said he did not recall his commitment and told the reviewer he had higher-priority paying opportunities. The owner did not respond to this review. The complaint received 1 like from other Google users.
The company did not respond to its only recent negative review. With a 0% owner response rate on negatives, there is no evidence of how they handle complaints publicly. This is notable because the negative review describes a specific, verifiable failure (a promised estimate that was never delivered), and a response could have clarified whether this was an isolated staffing issue or a policy choice.
Steven (mitigation technician — praised repeatedly for transparency and quick work). Vlad/Vladimir (mitigation technician — praised repeatedly for efficiency and friendliness). Tim/Tim Kolesnikov (mitigation and reconstruction lead — praised repeatedly). Kyler (mitigation technician — praised). Oleg/Oleg Goyenko (project manager/mitigation — praised repeatedly for post-flood and fire work). Deanna (contents team lead — praised for careful handling of belongings). Aleksey/Alexsey Rudenko (project manager — praised for communication and rebuild quality). Carmina (business development — praised repeatedly for clear explanations). Luis/Luis Portillo (sales/consultation — praised repeatedly for knowledge and helpfulness). Bobby/Bobby D. (estimator — praised for fast turnaround). Ryan (restoration team — praised). Joe (service — praised). Chase (praised). Alex (project manager — praised). Tony Vargas (project manager — praised). Kayla (contents assistant — praised). Roger (mitigation/management — praised). Charles (restoration estimator — criticized for failing to deliver a committed estimate).
Ask for Steven or Vlad if you need emergency mitigation, and Oleg or Aleksey for longer reconstruction projects. If you need a restoration estimate, get a specific commitment date in writing and follow up if it is not delivered. The one negative review points to a gap between the mitigation and restoration sides of the business, so confirm who owns your project end-to-end before work begins.
Keep in mind
- They do both mold testing and mold remediation. That means the same company diagnosing your mold problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- The one recent negative review describes a restoration estimator named Charles who committed to providing an estimate and then failed to deliver, citing higher-priority jobs. The owner did not respond to this complaint.
- Their website mentions Boerne-based crews serving 16 communities across the San Antonio metro. If you are on the outer edge of their service area (New Braunfels, Cibolo, Universal City), confirm response times before signing.
- Many of their positive reviews cluster around mitigation work. If you need a long-term reconstruction project, ask specifically about project manager availability and timeline commitments.