Provider profile
SERVPRO of Braun Station
Provider snapshot
What this listing says
San Antonio homeowners in the Braun Station and west-side neighborhoods who need water damage dried and rebuilt under one roof, with 24/7 emergency response and insurance coordination.
Best for
- San Antonio west-side homeowners dealing with mold after a water event who want one company to handle mitigation and remediation without switching contractors.
- Residential and commercial property owners who need 24/7 emergency water extraction with same-day response, based on reviewer reports of evening and weekend arrivals.
- Homeowners who want their belongings packed out, stored, and returned during a mold or water damage project rather than managing that themselves.
- Property managers and commercial operators who need a franchise with infrastructure for larger-scale restoration jobs across retail, healthcare, and hospitality settings.
About this company
SERVPRO of Braun Station is a restoration franchise on the west side of San Antonio, headquartered on Heath Road near Loop 1604. Mold remediation is one piece of a broader operation that covers water damage, fire damage, storm repair, construction, and contents packout. The franchise handles jobs from initial water extraction through full rebuild, which means you can stay with one company from emergency call to finished drywall.
On the mold side, the team uses containment with negative air pressure and HEPA filtration, removes affected materials like drywall and insulation, and treats surfaces with antifungal agents. They also do air duct and HVAC cleaning, which matters in San Antonio where humidity-driven mold often starts at the AC system. The website mentions IICRC-trained technicians, and the franchise offers packout and contents storage for larger jobs.
Erik A. and Samantha S. Simonis own the franchise. Samantha handles a visible role in customer communication and insurance coordination, and multiple reviewers mention her by name. The company supports Toys for Tots, AMVETS, and local schools.
Google shows 4.6 stars across 189 reviews. That is a solid but not exceptional score. The mitigation side of the business earns strong marks, while the reconstruction side draws the bulk of complaints.
Services
Service area
Headquartered at 5212 Heath Road in San Antonio, TX 78250. The website lists San Antonio, Leon Valley, Braun Station, and Dilley as service areas. Dilley is roughly 80 miles southwest of San Antonio in Frio County, which is a significant distance for a single franchise location.
Review consensus
The water mitigation side of the operation dominates positive reviews. Andrew draws the most mentions, praised repeatedly for explaining the drying process, responding to calls quickly, and working weekends. Dakota and Daniel are a frequently named field pair, with reviewers calling out their cleanup quality and scheduling flexibility. Samantha (co-owner) gets credit for insurance navigation and personal follow-up. Evan earns praise as a project manager who keeps customers updated daily. Brandon, Joseph, Israel, and Abraham also appear in positive reviews for hands-on work ethic. Several reviewers mention same-day or same-evening arrivals, including weekend and holiday calls.
7 found across 189 total reviews at 4.6★. The most detailed complaint describes a rebuild that took over two years, cycled through four project managers, and produced substandard work including misinstalled doors, improperly wired light switches, and a vent hood that fell onto the stove. A second reviewer reports the company substituted cheaper flooring than what was in the home, rebuilt kitchen cabinets with uneven spacing and non-functional drawers, and settled the dispute out of court. A third reviewer says cabinets installed in 2019 began falling off the wall in 2025, and the company offered to quote repairs rather than cover the fix. A fourth reports broken and missing items from the packout and return process, estimating $2,000 in losses. One reviewer alleges the owner made threats during a phone call; the owner denies this. Two 1-star reviews come from accounts the owner says are not in their system, and one is attributed by the owner to a former employee.
The split in review quality maps cleanly to a structural divide in the business. Water mitigation (the emergency crews who show up, extract water, set up drying equipment) runs smoothly and earns consistent praise. Reconstruction (the longer-term rebuild work involving subcontractors, material selection, and project management) is where complaints cluster. This is common in restoration franchises where the mitigation team is in-house but construction relies on subcontractors with variable skill levels. The owner responds to 100% of negative reviews, but the responses tend toward disputing the customer's claims rather than acknowledging breakdowns, which limits their value as reassurance.
Andrew (mitigation tech/lead -- positive, named in 10+ reviews for responsiveness and clear explanations). Dakota (field tech -- positive, frequently paired with Daniel). Daniel (field tech -- positive, praised for cleanup quality). Samantha/Sam (co-owner, office -- positive, praised for insurance help and personal care). Evan Simonis (project manager -- mostly positive for daily updates and fast drying, one 1-star from alleged former employee, praised in a 3-star review). Brandon (field tech -- positive). Joseph (field tech -- positive). Israel/Izzy (field tech -- positive). Abraham (field tech -- positive). Ashley Moore (project coordinator -- positive). Steve Seymore (project manager -- positive mention within a 1-star review as the only PM who followed through). Jared (field tech -- positive in initial review, same reviewer later complained about packout losses). Cody (mitigation -- positive). Joel Zertuche (project manager -- positive). Shirley Guevara (contractor -- positive). Jennifer Buford (project manager -- positive). Danny (field tech -- positive). Benjamin/Ben (field tech -- positive). Dylan (field tech -- positive). Pedro, Malcom, Reggie, Crystal (field crew -- positive). Chris, Cesar, Zack, Leo, Johnny (field techs -- positive).
Ask for Andrew or the Dakota-Daniel team if your job is water mitigation or mold remediation. The emergency response side of this franchise runs well. If your project requires reconstruction, get the scope, materials list, and timeline in writing before work begins, and confirm who your project manager will be. Request regular documented progress updates so delays surface early.
Keep in mind
- Reconstruction quality is a recurring issue in negative reviews. Multiple customers report cabinet misalignment, incorrect flooring materials, and work that required redoing. The mitigation crews get high marks, but the construction phase has drawn the sharpest complaints.
- Long project timelines show up in more than one review. One rebuild stretched from 2023 to late 2025 with four different project managers. If your job involves significant construction, pin down the timeline and escalation path in writing before signing.
- Several reviewers report items lost or broken during the packout and return process. If you use contents storage, document everything with photos and a detailed inventory before the pack-up crew arrives.
- This is a franchise, not a standalone local company. Field crews and project managers rotate, and your experience will depend heavily on which team you draw. Ask who will manage your project and whether that person will stay on it through completion.
- The owner responds to every negative review, but several responses dispute the customer's account of events rather than acknowledging the problem. Read the back-and-forth carefully before drawing conclusions.