Provider profile
ServiceMaster CDR - San Antonio
Provider snapshot
What this listing says
Southeast San Antonio homeowners and commercial property managers needing water damage or mold remediation with strong pack-out and contents handling from a franchise crew led by Laura Aleman.
Best for
- San Antonio homeowners dealing with water damage or post-fire cleanup who need belongings carefully packed out and stored during restoration.
- Commercial property managers in the San Antonio metro — from downtown offices to Stone Oak medical facilities — needing mold remediation or water extraction with after-hours scheduling.
- Insurance-referred jobs where the carrier recommends ServiceMaster; multiple reviewers note smooth insurance coordination.
- Buyers in New Braunfels, Boerne, or surrounding Hill Country communities who want a franchise with San Antonio-based crews.
About this company
ServiceMaster CDR - San Antonio is a locally owned franchise of the national ServiceMaster Restore brand, based at 4646 Sinclair Rd in southeast San Antonio. Their primary identity is disaster restoration — water damage, fire and smoke damage, mold remediation, and storm damage — for both residential and commercial properties. They operate as "ServiceMaster Restore of Southeast San Antonio" and serve the broader San Antonio metro.
What stands out is their pack-out and contents handling operation. Review after review describes Laura Aleman and her crew carefully packing, storing, and returning belongings after floods and fires. The website mentions moisture meters, infrared imaging, and HEPA-filtered negative air machines for mold work, and industrial-grade air movers and dehumidifiers for water damage drying. They also offer pre-loss planning for commercial clients, which is unusual for a local restoration franchise.
ServiceMaster Restore has operated nationally for over 65 years. This San Antonio franchise runs 24/7 emergency response and claims to keep stocked vehicles ready to deploy at any hour, including holidays. The franchise serves San Antonio, New Braunfels, Boerne, Universal City, Converse, and Seguin.
The 4.4-star Google rating across 46 reviews sits below the 4.5 threshold where most buyers stop worrying. Most of the negative feedback traces to estimate accuracy and communication gaps rather than workmanship, and the overwhelmingly positive reviews center on one consistently named crew leader.
Services
Service area
Headquartered at 4646 Sinclair Rd in southeast San Antonio, Texas. The franchise lists service areas including San Antonio, New Braunfels, Boerne, Universal City, Converse, and Seguin. At least one reviewer confirmed they handled a job in Austin, roughly 80 miles away.
Review consensus
Laura Aleman dominates the positive reviews. She gets named in more than a dozen reviews spanning 2023 through 2025, consistently praised for careful handling of belongings during pack-outs, clear communication about the process, and compassion during stressful situations. Floyd draws praise as a crew lead in at least three reviews for being helpful, patient, and going above expectations. Rick and Nick (also spelled Nik) each appear in multiple reviews for respectful, efficient work during water damage restoration. Marc Freiman specifically called out Shelly and Cassandra for a water damage job referred by State Farm. Several reviewers highlight the team's ability to handle sentimental items with care during fire and flood recoveries.
2 found across 46 total reviews at 4.4★. Jorge Campuzano (May 2026) hired ServiceMaster for water damage restoration and discovered after paying that insulation on the second floor was missing from the estimate entirely. The company told him Texas code did not require it, but his AC technician disagreed. The omission left his home expensive to cool. M L (May 2025) called specifically for a personal belonging damage estimate but received a pack-out estimate instead. When they called back to clarify, someone hung up on them.
The franchise's strength is clearly in its field crews — Laura's pack-out team, Floyd's restoration crew, Rick and Nick on water damage. The complaints both involve office-level interactions: an estimate that missed a component and a phone call that ended badly. This office-versus-field gap is common in franchise restoration companies where the people doing the work are different from the people scoping and selling it. The owner responded to the 3-star review with a personalized acknowledgment, but neither 1-star review received a visible response.
Laura Aleman (pack-out lead/manager — consistently positive across 12+ reviews). Floyd (crew lead — positive in 3+ reviews). Rick (technician — positive in 3 reviews). Nick/Nik (technician — positive in 3 reviews). Eric (technician — positive in 2 reviews). Josh (estimator — positive in 1 review). Chris (estimator — positive in 1 review). Stuart (technician — positive in 1 review). Christian (technician — positive in 1 review). Shelly (staff — positive in 1 review). Cassandra (staff — positive in 1 review). Armando (staff — positive in 1 website testimonial).
Ask for Laura's crew if you need a pack-out or contents job — she has a track record that no other named employee at this franchise comes close to matching. For water damage or mold work, get the full scope of work in writing before signing, and confirm whether insulation, drywall finishing, or other secondary items are included in the estimate. The field crews deliver, but the estimating and phone support have drawn the only complaints.
Keep in mind
- The 4.4-star rating across 46 reviews sits below the 4.5 mark. The two 1-star complaints point to an estimate that omitted insulation and a rude phone interaction — not workmanship failures, but signs that the front-office experience can be inconsistent.
- This is a franchise operation. One 3-star reviewer reported being assigned an incompetent contractor before ServiceMaster replaced the crew. Ask whether your job will be handled by in-house employees or subcontractors.
- Their service area stretches from San Antonio to New Braunfels, Boerne, and Seguin. One positive reviewer in Austin was surprised by the distance. Confirm travel charges and response time for locations outside the San Antonio core.
- The website makes broad claims about 24/7 availability and stocked vehicles. Multiple reviewers confirm fast response after storms, but the company has limited total review volume — 46 reviews across what the brand claims is 65+ years of operation suggests a smaller local team.