Provider profile
Sapphire Restoration LLC
Provider snapshot
What this listing says
San Antonio homeowners who want the owner on-site for water or mold damage, with direct insurance billing and pricing that reviewers say undercuts competitors by half.
Best for
- San Antonio homeowners dealing with water damage from pipe breaks, leaks, or flooding who want the company owner personally managing the job.
- Property owners who need mold remediation after water intrusion and want a single company to handle extraction, drying, and mold removal in one scope.
- Homeowners navigating insurance claims for water or mold damage who want a restoration company that bills the insurer directly and writes estimates in industry-standard software.
- Rental property owners and real estate investors who need a reliable restoration contact for recurring water damage situations across multiple properties.
- Military families in San Antonio, as at least one reviewer confirmed receiving a military discount.
About this company
Sapphire Restoration is a family-owned restoration company in San Antonio's Stone Oak area. Owner Yeshiah runs most jobs personally, handling water damage, mold remediation, and fire restoration for both homes and businesses. The company operates out of Hardy Oak Blvd and covers San Antonio proper plus surrounding communities like Alamo Heights, Bulverde, and Helotes.
The water damage process follows IICRC S500 drying standards. They use commercial-grade extractors, dehumidifiers, and high-volume air movers, with daily moisture monitoring until materials hit pre-loss targets. For mold work, the site describes HEPA filtration, containment barriers, and antimicrobial treatments. They write their own estimates using the same software insurance adjusters use and bill insurance directly, which multiple reviewers confirm eliminated out-of-pocket costs.
The company claims over 15 years of experience in construction, demolition, and remediation. Staff hold IICRC credentials and undergo background checks. Yeshiah handles most client interactions personally, from initial phone calls through final walkthroughs. Several reviewers note he provided free inspections and honest assessments, sometimes telling homeowners no work was needed.
A perfect 5.0 rating across 110 Google reviews is unusual for any restoration company. The volume spans from 2022 through mid-2026, suggesting sustained satisfaction rather than a burst of early reviews. Multiple Local Guide reviewers and repeat customers confirm the pattern.
Services
Service area
Sapphire Restoration is headquartered on Hardy Oak Blvd in San Antonio, Texas. They list specific service communities including Alamo Heights, Bulverde, Castle Hills, Grey Forest, Helotes, Hollywood Park, Live Oak, Shavano Park, Stone Oak, and Timberwood Park. Coverage concentrates on north San Antonio and surrounding suburbs.
Review consensus
Yeshiah's name appears in the majority of reviews. Reviewers consistently highlight three things: fast response times (often same-day or next-day), honest assessments where Yeshiah sometimes told homeowners no paid work was needed, and pricing that multiple reviewers describe as significantly lower than competitors. Andrew LaMacchia wrote that Sapphire's cost was about half of what two other companies quoted. Isaiah and Zachary also receive positive mentions for being knowledgeable and responsive. Insurance handling draws praise, with JonBrianna Taylor noting that even the insurance adjuster complimented the mitigation work. Repeat customers like Alyssa Hernandez (three separate leaks) and Adam W (two properties) speak to reliability over time.
1 found across 110 total reviews at 5★. Ralph Matalon left a 1-star review in May 2026 calling customer service 'horrible' and 'very rude.' The owner responded stating Ralph was never a customer of Sapphire Restoration. This is the only negative review in the last 18 months, and the reviewer has only 2 total Google reviews with zero likes. The owner's denial is specific and factual rather than a template response.
The owner-operator model explains both the high ratings and the company's limits. Yeshiah handles sales, inspections, and project management personally, which means every customer interacts with the decision-maker. This eliminates the office-versus-field disconnect that drives complaints at larger restoration companies. The tradeoff is capacity: one person cannot scale the way a multi-crew operation can. The single 1-star review drew a specific, non-template owner response disputing the reviewer's customer status, which suggests active but selective reputation management.
Yeshiah (owner, project manager — positive across 30+ reviews). Isaiah (technician — positive, praised for knowledge and communication by Gina Williamson, Lauren Simpson, and John Perez). Zachary (technician — positive, mentioned by Sonia Aguilar for prompt response).
With 110 reviews and a 5.0 rating, Sapphire Restoration has an unusually clean track record for a restoration company. Ask for Yeshiah directly when you call. Get a separate mold test from an independent lab before agreeing to remediation work, since they do both testing and remediation. If your job is large or time-sensitive, confirm Yeshiah's current workload upfront.
Keep in mind
- Sapphire handles both mold testing and mold remediation. This creates a conflict of interest: the same company deciding you have a mold problem also profits from fixing it. Consider getting an independent mold test before committing to remediation work.
- This is a small, owner-operated company. Yeshiah personally manages most jobs, which means scheduling may be limited during busy periods. Ask about current workload and timeline before booking.
- The service area lists communities north of San Antonio (Stone Oak, Bulverde, Timberwood Park) but uses broad language like 'greater San Antonio area.' Confirm they serve your specific neighborhood before scheduling.
- The website mentions fire and smoke damage restoration, but reviews focus almost entirely on water damage and mold. There is little review evidence of fire restoration work.
- Pricing is not published. While reviewers frequently describe costs as 'reasonable' or competitive, the actual range depends on damage scope and insurance involvement.