Provider profile
San Antonio Water Damage & Restoration
Provider snapshot
What this listing says
Bexar County homeowners and businesses dealing with water damage, flooding, or post-leak mold who want a single company to handle extraction through rebuild with direct insurance billing.
Best for
- San Antonio and Bexar County homeowners dealing with burst pipes, flooding, or storm water damage who need same-day emergency extraction
- Property owners who want one company handling everything from water removal through mold remediation to final rebuild, avoiding the hassle of coordinating multiple contractors
- Commercial property managers — offices, restaurants, warehouses — needing large-scale water or mold work with minimal business downtime
- Homeowners with older properties: one reviewer specifically praised their care with original lath-and-plaster walls and antique built-ins during restoration
About this company
San Antonio Water Damage & Restoration is a locally owned restoration company based at 226 College St in downtown San Antonio. They are primarily a water damage outfit that also handles mold remediation, fire and smoke damage, sewage cleanup, and full reconstruction. They do both residential and commercial work across Bexar County.
What stands out is the breadth of in-house services. They handle the entire chain from emergency water extraction and structural drying through mold remediation to rebuild and reconstruction — drywall, flooring, cabinets, painting. They also rent commercial-grade dehumidifiers, air movers, and HEPA air scrubbers to contractors and homeowners. Their mold remediation page references IICRC S520 standards, containment with negative air pressure, HEPA filtration, and post-remediation air quality testing. They list NORMI certification for mold work and EPA Lead-Safe certification for older buildings.
Founded in 2009 by Michael Torres, the company claims over 15 years in business and a team of 30+ IICRC-credentialed technicians. The about page names Angela Kim as a NORMI-credentialed mold remediation specialist and Carlos Mendez as lead restoration technician. They advertise 24/7 emergency response with 45-minute arrival across Bexar County and work directly with major insurance carriers including State Farm, USAA, Allstate, and Farmers.
A 4.9-star Google rating across 42 reviews is strong, though the volume is modest. Worth noting: the company's website claims "500+ 5-star reviews" in multiple places, which does not match the 42 reviews visible on Google. That discrepancy is worth asking about.
Services
Service area
Headquartered at 226 College St in downtown San Antonio, Texas. They serve San Antonio and Bexar County as their core area, listing specific neighborhoods including Stone Oak, Alamo Heights, Helotes, Leon Valley, Converse, Windcrest, and Live Oak. They also claim coverage in Schertz, New Braunfels, Boerne, Cibolo, Seguin, and Floresville — stretching across 11 counties and 94+ cities. That breadth from a single downtown location warrants confirming response times for outlying areas.
Review consensus
Fast emergency response is the dominant theme. Multiple reviewers confirm arrival within an hour of calling, including evenings and weekends. Adib, the owner, is named by reviewer Elvia Williams for showing up same-day and expediting a team within 20 minutes for a flooded master bath. Insurance coordination gets frequent mention — reviewers say the company handled adjuster communication and paperwork directly. Several reviewers note the quality of repair work: matched paint, invisible patches, floors saved. Property manager Ana Cecilia Solis De Los Rios praised consistent results across multiple jobs. Plumber referrals appear twice, suggesting the company has trade-channel credibility.
0 found across 42 total reviews at 4.9★. No 1-star reviews exist in the last 18 months. The sole sub-5-star review in the dataset is a 4-star from Gian Pachon (2019), who noted the insurance process "took longer than expected" but was otherwise satisfied with the work. That review also references "Rhino Restoration" rather than the current company name, suggesting a possible rebrand or reviewer confusion.
The review profile is unusually clean: 42 reviews, 4.9 stars, zero negatives in 18 months. However, the majority of reviewers (roughly 25 of 42) have only 1 review on their Google account. Combined with the website's inflated claim of 500+ reviews, this is a profile worth reading with healthy skepticism. The company does appear to generate genuine referral traffic — multiple reviews mention plumber recommendations — but the thin review volume and single-review-account concentration are notable.
Adib (owner — positive, praised for same-day emergency response and hands-on involvement by Elvia Williams).
Reviewers consistently describe fast response and good repair work, and the 4.9-star rating with no recent complaints is genuinely strong. Ask for Adib directly if you want owner-level attention on your job. Get an independent mold test before agreeing to their remediation scope, and pin down actual arrival time for your specific address — especially if you are outside central San Antonio.
Keep in mind
- They do both mold testing and mold remediation in-house. That means the same company diagnosing your mold problem profits from the fix. Consider getting an independent mold assessment before committing to their remediation scope.
- The website claims "500+ 5-star reviews" and a "5.0" rating, but Google shows 42 reviews at 4.9 stars. The real numbers are still strong — but the marketing inflation is a red flag worth asking about.
- They claim 94+ cities across 11 counties as service area. That is an enormous footprint for a single-location company at 226 College St. Confirm actual response times for addresses outside central Bexar County.
- With zero negative reviews in the last 18 months out of 42 total, there is no complaint data to flag patterns. The review volume is low enough that this absence could reflect a small sample rather than flawless service.