Provider profile
Restoration 1 Texas Hill Country
Provider snapshot
What this listing says
San Antonio and Hill Country homeowners dealing with water damage that has led to mold, who want a single Restoration 1 franchise team handling extraction, drying, and remediation under one roof with Spanish-speaking staff available.
Best for
- San Antonio and Hill Country homeowners needing same-day response to water damage from burst pipes, appliance leaks, or flooding.
- Property owners who discover mold behind walls after water damage and want one company to handle both the water mitigation and mold removal.
- Spanish-speaking homeowners who need a technician who can explain the remediation process in their language.
- Commercial property owners in the I-35 corridor between San Antonio and San Marcos who need after-hours emergency response.
- Homeowners navigating insurance claims for water or mold damage who want a company that coordinates directly with adjusters.
About this company
Restoration 1 of Texas Hill Country is a Restoration 1 franchise based in San Antonio, serving the Texas Hill Country region from Boerne and New Braunfels to San Marcos and Bulverde. The company handles water damage, fire damage, mold removal, sewage cleanup, trauma cleanup, and storm damage for both residential and commercial properties. A reviewer identified Mike as the owner, and Adam Blackler handles after-hours calls and coordination. The team claims over 2,000 completed projects across the Hill Country.
The mold side of the business covers inspection, removal, and post-remediation work. Several reviewers describe crews containing affected areas, removing damaged materials, and performing follow-up moisture checks. One reviewer (Akbar Whizin) described discovering mold behind walls from old water damage, with RJ and Daniel removing it and passing a post-remediation test. The website displays an IICRC badge. Nahom, the most frequently named technician, speaks Spanish, which Elizabeth Rodriguez specifically called out as helpful during a fire damage job.
The company operates with a sizable crew. Reviews from the past year name over 20 distinct employees across field work, project management (Daniel Topete), office coordination (Ganay Sizemore), and estimating (Jeff). That depth of staffing means you are unlikely to get the same crew every visit, but reviewers consistently describe whoever shows up as communicative and punctual.
5.0 stars across 225 Google reviews is unusual for a restoration company. The volume and consistency suggest the company actively solicits reviews, but the reviews themselves contain specific details, named staff, and described situations that indicate genuine customer experiences.
Services
Service area
Headquartered at 9329 Schoenthal Rd in San Antonio, Texas. Serves New Braunfels, Boerne, Bulverde, Fair Oaks Ranch, San Marcos, Spring Branch, Canyon Lake, Leon Springs, Timberwood Park, and surrounding Hill Country communities including Gruene, River Chase, and Mission Hills Ranch.
Review consensus
Nahom dominates the review landscape, appearing by name in over 25 reviews. Reviewers describe him as fast, communicative, knowledgeable, and personally attentive. Multiple reviewers say he explained the entire process in detail and followed up proactively. Thomas B. appears in 15+ reviews as a reliable second technician who calls ahead and checks on drying progress. Daniel Topete handles project management and insurance coordination, drawing praise from Sharon Millican, Joy Webster, Dena Bamback, and Grayson Lawrence for keeping clients informed. Carlos, Manny De Hoyos, Abel Montemayor, and Jamie are named as consistent field workers. Ganay Sizemore in the office receives specific praise for billing communication. Same-day response is the most common theme across all positive reviews.
1 found across 225 total reviews at 5.0★. Jose Herrera (May 2026), a Local Guide with 13 reviews, left a 1-star rating with no text. Without any description of the experience, this review provides no actionable information about a service failure.
The review pattern here is overwhelmingly positive with remarkable consistency. Nearly every review names specific staff members and describes a specific situation (kitchen leak, burst pipe, mold behind walls). The most telling signal is repeat business: Mark Mack describes two separate leak experiences with the company, both positive. Blessed Pest Control, a local business partner, left a review describing an ongoing referral relationship. The single negative is a text-free 1-star from a Local Guide, which provides no evidence of a service problem.
Nahom (lead technician — praised in 25+ reviews for fast response, clear explanations, and Spanish-language capability). Thomas B. (technician — praised in 15+ reviews for follow-up visits, calling ahead, and drying monitoring). Daniel Topete (project manager — praised for insurance coordination and communication). Thomas Lenzi / Thomas L. (technician — praised by ERIC leal, Liz Medina, and Fernando Villarreal for fast work). Carlos (technician — praised alongside Nahom in multiple reviews). Manny De Hoyos (technician — praised by Patricia Sanchez, PATRICIA KETCHER, and Ashley Sandoval). Abel Montemayor (technician — praised by Robert Benavides, Janet Bauer, and Benny Garcia for water removal). Jamie (technician — praised alongside Nahom and Marcus). Marcus Allen (technician — praised by courtland scott, Margaret Bourne, Laura Baxter, and Stephen Huntsucker). RJ (technician — praised by Mark Mack, Veronica Sellers, Whitney Main, Hope Sierra, and Ramon Arroyo). Max Munoz (lead technician — praised by Brittany Bellair and Laura Valentin). Adam Blackler (manager — praised by Michelle Kaiman and Brent Perry for after-hours response). Chris Pilmon (technician — praised by Brent Perry for fast drying and insurance-ready reports). Ganay Sizemore (office — praised by Sharon Millican and Laura Valentin for billing and follow-up). Joshua (technician — praised alongside Nahom by Thomas Donaubauer and Helen Garner). Angel (technician — praised by Liz Medina and Doni Crisp). Natalia (coordinator — praised by Thomas Donaubauer). Kevin (technician — praised by Cami Collier and Veronica Sellers). Kyler (technician — praised by Cami Collier). Bauer (technician — praised by Dana Munari and Cassandra V). Lance (technician — praised by David Pancake). Wesley (technician — praised by jonathan quillian). Mark (technician — praised by Sharon Millican and Joy Webster). Mario (team lead — praised by Ken for church project). Jeff (estimator/operations manager — praised by Laura Valentin). Mike (owner — identified by Laura Valentin).
Ask for Nahom if you can. He draws the most consistent praise of any staff member and speaks Spanish if that matters to you. For mold work specifically, ask whether they will use an independent inspector for testing or handle it in-house, and get a written scope of work before they start removing materials. The company coordinates with insurance carriers, so confirm your adjuster is aligned with the estimate before authorizing work.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company that identifies the mold profits from removing it. Consider getting an independent mold inspection before committing to remediation work.
- This is a franchise operation. While the local team is large and well-reviewed, website content and branding come from the national Restoration 1 brand. Ask about the local team's specific mold remediation training and equipment.
- The website lists service areas spanning from Boerne to San Marcos to San Antonio, covering a wide geographic footprint. Confirm response time to your specific location before assuming same-day service.
- With 20+ employees named across reviews, crew assignments vary. If you want a specific technician like Nahom, ask for him by name when scheduling.
- The 5.0 rating across 225 reviews is unusually high for a restoration company. The company actively solicits reviews, which can push ratings upward even when service is strong.