Provider profile
RestoPros of San Antonio
Provider snapshot
What this listing says
San Antonio homeowners dealing with water damage or mold after plumbing failures who want an owner-operated franchise with a 5.0 Google rating and free inspections.
Best for
- San Antonio homeowners needing emergency water extraction and mold remediation from a single company with 24/7 availability.
- Property owners near military installations (JBSA Lackland, JBSA Fort Sam Houston) who need fast-response restoration after plumbing failures or storm damage.
- Buyers who want a restoration company where the owner (Francisco) personally handles the initial assessment and stays involved through the project.
- Commercial property managers in greater San Antonio needing insurance-documented water or fire damage restoration with Xactimate reporting.
- Spanish-speaking homeowners looking for a bilingual restoration company in San Antonio.
About this company
RestoPros of San Antonio is a franchise location of the RestoPros brand, based at 201 Luther Dr in San Antonio. Their primary category on Google is water damage restoration, but they also handle mold remediation, fire and smoke damage, storm damage, and full rebuild services. They do both mold testing and mold remediation, which means the same company inspecting for mold is also quoting the remediation work. They serve residential and commercial properties and offer 24/7 emergency response.
Their mold remediation page describes containment to prevent spread, antimicrobial treatment, dehumidification, and moisture source identification. They follow IICRC guidelines and use Xactimate software for insurance documentation. Their water damage page outlines a six-step process from extraction through drying and rebuild. They offer a Spanish-language version of their water damage page, which suggests bilingual capability.
RestoPros launched as a brand in 2018 with the goal of handling water damage emergencies. The San Antonio location is run by Francisco Robelo (also spelled Robledo in reviews), who appears to be the franchise owner. The website claims 30 years of combined industry experience across the team. They are BBB accredited and list Converse, JBSA Fort Sam Houston, and JBSA Lackland alongside San Antonio as their service area.
A 5.0 rating across 77 Google reviews is unusual for a restoration company. Every single review is 4 or 5 stars, with the overwhelming majority at 5. Multiple reviewers specifically mention Francisco turning away work when it was not needed or referring them to a different company entirely. That kind of pattern is rare and worth noting.
Services
Service area
RestoPros of San Antonio is headquartered at 201 Luther Dr, San Antonio, TX 78212. They list San Antonio, Converse, JBSA Fort Sam Houston, and JBSA Lackland as their service areas, plus references to 'Greater San Antonio' and surrounding communities. The named coverage area is relatively tight for a metro the size of San Antonio.
Review consensus
Francisco is the most frequently named person across all reviews. Reviewers consistently describe him as honest, responsive, and personally involved. Multiple reviewers mention him arriving within 30 minutes to an hour. At least three reviewers (Adam Ernst, Justin Blacklock, Maggie Gentry) describe situations where Francisco assessed the damage and told them no remediation was needed, declining the work entirely. Marc Maze describes Mr. Robelo inspecting roof damage and recommending a different company. RJ (also called Rodrigo) and Gilbert are praised as a team across several reviews for water mitigation work, described as knowledgeable, courteous, and always on time. Martin is named by Teresa Dupaul for repair craftsmanship. Nahom is mentioned alongside RJ for a sewage backup cleanup. Several reviewers mention being referred to RestoPros by plumbers or friends, suggesting strong word-of-mouth in the local trades network.
0 found across 77 total reviews at 5.0★. No negative reviews found in the last 18 months. The only review below 5 stars is a 4-star review from Jessica Chamberlain, who noted the website had useful information but wished she could find pricing or examples of completed work. This is a website-only review, not a service experience.
The standout pattern is Francisco's willingness to turn away work. Multiple unrelated reviewers describe him assessing damage and telling the homeowner that remediation was unnecessary, or referring them to a different company better suited for the job. This is structurally unusual for a restoration company, where the inspection-to-remediation pipeline creates financial incentive to find problems. Whether this reflects Francisco's personal ethics or a deliberate business strategy, it generates strong loyalty and referral volume.
Francisco Robelo/Robledo (owner — consistently positive, praised for honesty, responsiveness, and personal involvement). Martin (repair technician — positive, praised for craftsmanship by Teresa Dupaul). RJ/Rodrigo (technician — positive, praised for water mitigation knowledge and communication by multiple reviewers including Kim Hoff, Cheryl, Cara Peterson, Jacob). Gilbert (technician — positive, paired with RJ across multiple reviews, praised for quality work and punctuality). Nahom (technician — positive, mentioned for sewage cleanup by Jacob).
This company's 5.0 rating with 77 reviews is backed by a consistent pattern: Francisco shows up quickly, gives a straight answer, and sometimes tells you not to hire him. If you need water damage or mold work in the San Antonio core area, ask for Francisco by name for the initial assessment. The one gap in the review record is that no one has reported a bad experience, so there is no data on how disputes are handled.
Keep in mind
- They do both mold inspection and mold remediation. That means the same company telling you that you have a mold problem is also the one quoting the fix. Consider getting an independent mold test before committing to remediation work.
- The service area listed on their website is narrow: San Antonio, Converse, JBSA Fort Sam Houston, and JBSA Lackland. If you are outside these areas, confirm they will actually service your location before scheduling.
- Their website does not show pricing or examples of completed work. You will need to request an on-site inspection to get any cost estimate.
- This is a franchise operation, not an independent local company. Corporate standards and local execution may differ.
- With 77 reviews and zero negatives, there is no complaint data to learn from. That is a strength, but it also means you cannot see how this company handles unhappy customers.