Provider profile
PuroClean of San Antonio NorthWest
Provider snapshot
What this listing says
Northwest San Antonio homeowners dealing with water damage or mold after plumbing failures who want owner Ivan Oliver directly involved and 24/7 emergency response from a franchise with reconstruction capability.
Best for
- Northwest San Antonio homeowners needing water damage mitigation with same-day emergency response
- Property owners who want one company to handle the full cycle from dryout through mold removal to reconstruction, avoiding multiple contractors
- Insurance-claim situations where you need a company that coordinates directly with your carrier and documents damage for the claims process
- Commercial property managers in the Cross Mountain, Dominion, and Shavano Park areas needing 24/7 restoration coverage
- Homebuyers who discovered mold during purchase and need removal without disrupting the closing timeline
About this company
PuroClean of San Antonio NorthWest is a franchise location on Tradesman Drive in the 78249 zip code, owned by Ivan and Karina Oliver. They handle water damage mitigation, mold removal, fire and smoke restoration, biohazard cleanup, and full reconstruction under one roof. The Google listing categorizes them as a water damage restoration service, and water jobs dominate their review volume, but mold removal is a core offering.
The standout here is their scope. Most restoration companies subcontract reconstruction. PuroClean NW keeps it in-house with dedicated project managers (Ray Parra, Fernando Cedillo, Danny Torres, Tony) who shepherd jobs from mitigation through rebuild. Their website describes a QuickDry System using infrared cameras, moisture meters, dehumidifiers, and HEPA air filtration devices. They hold IICRC certification and EPA Lead Safe certification. They handle both residential and commercial work and coordinate directly with insurance companies on claims.
Ivan Oliver shows up repeatedly in reviews as hands-on. Multiple customers describe him arriving personally for assessments, including late-night emergencies. The franchise serves the northwest corridor of San Antonio, including Cross Mountain, Dominion, Shavano Park, Scenic Oaks, and Timberwood Park, plus extends to New Braunfels.
4.8 stars across 187 Google reviews is a strong number for a restoration company. The volume reflects steady work across water, fire, and mold jobs. Worth noting: the positives skew heavily toward mitigation and dryout work, while the negatives cluster around reconstruction quality.
Services
Service area
Headquartered at 15015 Tradesman Dr in San Antonio, TX 78249. Serves the northwest San Antonio corridor including Cross Mountain, Dominion, Shavano Park, Scenic Oaks, and Timberwood Park. Also claims coverage to New Braunfels. One review came from a customer in Seguin, TX, suggesting they travel outside the listed service area for some jobs.
Review consensus
Ivan Oliver draws the most mentions by far. Reviewers describe him showing up personally for initial assessments, responding to late-night emergencies within 30-40 minutes, and staying involved through the insurance process. Ray Parra gets repeated praise as a project manager who delivers on schedule and communicates throughout reconstruction. Fernando Cedillo earned a reviewer's trust after stepping in to fix problems left by a previous project manager. Nick and Diego get cited as a pair for clear explanations during water mitigation. The contents team, led by Vanessa, draws praise for careful handling of personal belongings. Savannah in the office gets called out for keeping operations running smoothly. The mitigation crews (Josh, Roderick, Joseph Fonseca, Noe) earn consistent marks for daily monitoring, respectful treatment of homes, and honest assessments that avoid upselling.
7 found across 187 total reviews at 4.8★. Cam, a Local Guide with 12 reviews, documented extensive reconstruction failures: scratched furniture, ductwork contaminated because HVAC registers were left uncovered during tile work, paint dripped on new wood floors, condensate lines cut and left to pool, tile installed without spacers requiring a redo, and belongings moved back in before construction finished. Four project managers rotated through because each quit. Cyn B, a Local Guide with 24 reviews, detailed contractor Rudy installing trim at uneven heights, a cabinet drawer facing put on crooked, billing for rooms of furniture they never moved, charging for primer they did not apply separately, and attempting to refinish cabinets by applying polyurethane to an attached door against the homeowner's explicit refusal. Project manager Blake did not provide adequate oversight. Ruben Garcia, a Local Guide, reported that PuroClean broke a piece of his water heater during mitigation, acknowledged the damage, promised a check, and never followed through despite a month of follow-up. A E called Ivan aggressive and unpredictable. Oliver Vargas reported a company truck driving dangerously on the highway. John Leal described incomplete mold remediation work that he had to finish himself.
The split between mitigation and reconstruction quality tells a clear story. The dryout and mold removal crews earn consistent praise across dozens of reviews. The reconstruction side draws detailed, multi-paragraph complaints from credible reviewers who document specific defects. This mirrors a common pattern in restoration franchises: the core emergency team is strong, but the rebuild work gets subcontracted or staffed differently, and quality control suffers. The 0% owner response rate on recent negatives is also notable given how engaged Ivan is in positive reviews.
Ivan Oliver (owner/president -- praised extensively for personal involvement and emergency response; one negative calls him aggressive). Karina Oliver (co-owner -- praised for attentiveness). Eduardo (technician -- praised for preventing further damage). Ray Parra (project manager -- praised repeatedly for on-time delivery and communication). Fernando Cedillo (project manager -- praised for stepping in to fix prior problems). Danny Torres/Danny Ramirez (reconstruction -- praised for guidance and quality). Tony (project manager -- praised for schedule flexibility). Nick (technician -- praised for clear explanations during mitigation). Diego (technician -- praised alongside Nick for water damage work). Vanessa (contents team lead -- praised for careful handling). Savannah (office manager -- praised for organization). Josh (technician -- praised for moisture detection). Roderick/Rodrick White (technician -- praised for professionalism). Joseph Fonseca (technician -- praised for after-hours response). Christian (technician -- praised for empathy and work quality). Oscar (technician -- praised for getting the job done). Chris (technician -- praised for being informative). Noe (technician -- praised for careful furniture handling). Crystal M (estimator/coordinator -- praised for project estimates). Jasmine (receptionist -- praised for customer service). Mason (technician -- praised for follow-ups). Jay (technician -- praised for teamwork). Tommy (technician -- praised for communication). Jessie (technician -- praised for service). Daniel Torres (reconstruction -- praised for patience and guidance). Blake (project manager -- named in negative for inadequate oversight). Rudy (contractor -- named in negative for uneven and crooked work).
Hire them for water damage mitigation and mold removal with confidence. The dryout crews are responsive, honest, and consistently praised. If your project extends into reconstruction, get the scope and pricing in writing, confirm your project manager by name, and inspect each phase before signing off. The rebuild side has drawn legitimate complaints about workmanship and billing that the company has not publicly addressed.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest. The company that finds the mold profits from fixing it. Ask for a separate mold assessment from an independent testing firm before committing to remediation.
- Reconstruction quality is the recurring complaint. Three of the seven recent negative reviews describe crooked trim, unpainted surfaces, tile installed without spacers, and billing for work not performed. The mitigation team gets strong marks, but the rebuild side has drawn detailed, credible complaints from Local Guide reviewers.
- None of the seven recent negative reviews received an owner response. For a company where the owner is this visible in positive reviews, the silence on complaints is a gap worth noting.
- One reviewer reported four different project managers on a single reconstruction job because each one quit. If your project involves reconstruction, ask who your project manager will be and what happens if they leave mid-job.
- Their service area claims cover a wide swath from San Antonio NW to New Braunfels. Confirm response times for locations at the edges of that range.