Provider profile
Jenkins Restorations
Provider snapshot
What this listing says
San Antonio homeowners dealing with water damage from storms or pipe bursts who want a single company to handle mitigation, mold removal, and full rebuild under one insurance claim.
Best for
- San Antonio homeowners with active insurance claims for water, fire, or storm damage who need a single contractor from mitigation through rebuild.
- Property owners who want a company their insurance adjuster already works with, reducing friction on claim documentation and scope approval.
- Commercial property managers needing large-scale water damage response with 24/7 emergency dispatch.
- Homeowners dealing with mold growth after a covered water loss who need remediation bundled with structural repair.
- Buyers in Kirby, Live Oak, Leon Valley, Universal City, Converse, or Seguin looking for a restoration company with a nearby San Antonio office.
About this company
Jenkins Restorations is a national restoration company with a San Antonio office at 4710 Perrin Creek, primarily handling insurance-driven water, fire, and storm damage repair. Mold work runs through a subsidiary called Jenkins Environmental Services. They've been in business since 1975, headquartered in Chantilly, Virginia, with 24 offices across the country. Most of their San Antonio work comes through insurance referrals — adjusters send claims their way, and they handle everything from emergency mitigation to full rebuild.
What stands out is the scope. They cover water extraction, demolition, mold remediation, contents pack-out and storage, structural rebuild, and painting — all in-house or through their own sub network. Their mold division uses HEPA air scrubbers, negative air containment, antimicrobial treatments, and abrasive methods like soda blasting and dry ice blasting for embedded growth. They also deploy moisture meters, infrared cameras, and hydroxyl generators for odor removal. The subsidiary structure means the mold testing and remediation happen under the same corporate umbrella, which is a conflict of interest worth noting.
Jenkins operates as a large, insurance-friendly outfit. They follow IICRC standards, run 24/7 emergency dispatch, and have an adjuster-facing program with standardized scopes and documentation. The San Antonio team sends two-person field crews for mitigation — Andrew and Albert, Preston and Christian, Marcel and Francisco are recurring pairs in reviews. Project managers like Jonathan Miller, Danny Ramirez, and Brian Andrews handle the rebuild phase.
4.8 stars across 506 Google reviews is strong for a restoration company at this volume. The overwhelming majority of reviews praise fast arrival times and clear communication from the mitigation crews. The few complaints center on the rebuild and warranty phase, where responsiveness drops off — a pattern common in companies where the mitigation team and the reconstruction team operate as separate workflows.
Services
Service area
Jenkins Restorations operates from a San Antonio office at 4710 Perrin Creek Suite 340. They list specific service areas including Kirby, Live Oak, Leon Valley, Universal City, Converse, and Seguin. As a national company headquartered in Chantilly, Virginia, they have 24 offices — but the San Antonio listing is specific to the local office and surrounding communities.
Review consensus
Andrew Herrera is the most frequently named employee across dozens of reviews, praised for prompt arrival, clear explanations, and respectful treatment of homes. Preston draws similar praise for demolition and mitigation work, often paired with Christian or Jaime. Francisco Salas and Marcel are another recurring mitigation pair, described as polite, efficient, and communicative. On the rebuild side, Danny Ramirez earned praise for going above and beyond and staying reachable by phone. Jonathan Miller was singled out for project management. Brian Andrews was praised for diligently negotiating with an insurance adjuster on a total-loss fire claim. Troy Dixon and Xochitl were noted for smooth pack-out and move-back coordination. Mike Vought drew praise from two reviewers for a mold consultation. Multiple reviewers specifically note that crews text 20-30 minutes before arrival and explain each step of the process.
4 found across 506 total reviews at 4.8★. The most detailed complaint came from a returning customer who had a great initial kitchen remodel in 2023 but then waited nearly 11 months for a warranty floor repair. She reported that the same staff who were attentive during the original job stopped returning texts and failed to follow up during the warranty claim — she had to escalate to upper management to get a response. A second reviewer found project managers very difficult to reach and gave up, taking the insurance work to another contractor. A third was a driving complaint about a Jenkins van cutting someone off — not a service issue. The fourth was a text-free 1-star from a Google Local Guide with 578 reviews. The owner responded to the driving complaint with a personalized apology; the warranty complaint received no visible owner response.
The gap between mitigation-phase praise and rebuild/warranty-phase complaints suggests two different customer experiences within the same company. The field crews (Andrew, Preston, Marcel, Francisco) operate with high autonomy and personal accountability. Once the job moves to project management and reconstruction, communication drops off. This is a structural pattern in large restoration companies where emergency response teams and rebuild teams are separate departments with different workflows. The owner response to the driving complaint was personalized and specific, suggesting active reputation management at least for public-facing issues.
Andrew Herrera (mitigation technician — consistently positive across many reviews). Preston (mitigation/demo technician — consistently positive). Francisco Salas (mitigation technician — consistently positive). Marcel (mitigation technician — consistently positive). Albert (mitigation technician, often paired with Andrew — positive). Christian (demo technician, often paired with Preston — positive). Jaime/Jamie (technician — positive). Mike Vought (mold consultant — positive). Danny Ramirez (project manager — positive). Jonathan Miller (project manager — positive). Brian Andrews (project manager — positive). Chris Foster (project manager — positive). Christopher (assessment — positive). Troy Dixon (coordination — positive). Xochitl/Sochi (pack-out crew lead — positive). Cole Salyer (project manager — positive). Jacob (technician — positive). Michael (manager — positive). Alex (technician — positive). Adrian (technician — positive). Manny (technician — positive). Alva (pack-out crew — positive). Elva (pack-out crew — positive). Safari (pack-out crew — positive).
Ask for Andrew Herrera or Preston for the mitigation phase — they have the strongest track records in reviews. Before signing, get your project manager's name and direct contact information, and confirm their typical response time for questions. The mitigation will likely go smoothly; the risk is in the rebuild phase, so establish communication expectations early and document everything in writing.
Keep in mind
- Jenkins does both mold testing and mold remediation through its subsidiary Jenkins Environmental Services. The same corporate parent decides whether you have a mold problem and then sells you the fix. Consider getting an independent mold assessment before committing to their remediation scope.
- Multiple reviewers report that the mitigation crew is responsive and communicative, but the project management and rebuild phase can be harder to reach. One reviewer waited from January to November 2025 for a warranty floor repair, needing to escalate to higher management to get a response.
- This is a national franchise-style operation with 24 offices. Your experience will depend heavily on which local crew and project manager is assigned. The San Antonio office has strong individual performers, but the corporate structure means you may deal with handoffs between departments.
- Insurance referrals drive most of their business. If you're paying out of pocket or have a claim your insurer is contesting, confirm upfront how they handle non-insurance work and what their pricing looks like without an adjuster in the loop.
- One reviewer noted that a crew member pressed hard for a positive review immediately after the initial job. If you feel pressured, wait until the full project — including any warranty period — is finished before reviewing.