Provider profile
Gerloff Company Inc.
Provider snapshot
What this listing says
San Antonio homeowners dealing with mold after water damage who want one company to handle remediation and full reconstruction under a single insurance claim.
Best for
- San Antonio and surrounding areas when mold growth follows a water leak and you need both remediation and reconstruction handled by one contractor.
- Insurance claim situations where a single company managing the full scope from water extraction through final paint reduces coordination headaches.
- School districts and commercial properties that can use existing purchasing cooperative contracts (TIPS, Region 20, BuyBoard) to engage Gerloff without a separate bid process.
- Homeowners who need 24/7 emergency water extraction to prevent mold growth, since Gerloff maintains a toll-free emergency line and claims to mobilize crews within hours.
- Situations where you already have a third-party mold assessment and need a remediation-only contractor who does not also perform testing.
About this company
Gerloff Company is a family-owned restoration contractor headquartered on Bulverde Road in San Antonio. They handle mold remediation through a subsidiary called GCI Remediation, which holds a Texas Mold Remediation Contractor license. Mold work is one piece of a broader operation that covers water extraction, structural drying, fire restoration, and full reconstruction.
What stands out: both co-owners, Dustin and Derek Gerloff, hold IICRC Master designations in water restoration, fire and smoke restoration, and textile cleaning. Dustin also holds NADCA air systems cleaning certification. GCI Remediation uses HEPA vacuuming and air scrubbing equipment, and the website references antimicrobial treatments during both water damage drying and mold cleanup. The company also runs a fire investigation lab, which is unusual for a restoration firm.
The Gerloff family has operated this business since 1985. Dustin joined full-time in 2009 after running a home building company; Derek came on in 2012 with a construction science background. Both graduated from Texas A&M. They hold contracts with multiple Texas school district purchasing cooperatives (TIPS, Region 20, BuyBoard), and their project portfolio includes work for Southside ISD, Port Aransas ISD, and Floresville ISD.
At 4.4 stars across 140 Google reviews, the rating sits slightly below the range where restoration companies typically stand out. Most positive reviews praise the reconstruction side rather than mold remediation specifically.
Services
Service area
Gerloff Company is headquartered on Bulverde Road in San Antonio, Texas. The website claims statewide Texas coverage with 24/7 emergency service and the ability to mobilize crews within hours. However, nearly all reviewed projects are in the San Antonio metro area, and their school district contracts (Southside ISD, Port Aransas ISD, Floresville ISD) cluster in south-central Texas. Confirm availability and any travel surcharges for locations outside the greater San Antonio region.
Review consensus
Luis draws the most praise of any staff member, appearing in roughly a dozen reviews for water damage diagnosis, communication, and project oversight. Reviewers describe him locating leaks that other companies missed and keeping homeowners updated throughout multi-week projects. Rigo appears almost as frequently, praised for cabinet restoration, water cleanup, and treating homes with care. Colton Henley gets highlighted for reconstruction project management, with multiple reviewers noting sheetrock, texture matching, and painting quality. Other named staff drawing praise include Josh, Leo, Jonathon, Abel, Chris Coffey, George, Jarrett, and Miguel. Several reviews mention the company working through insurance claims and coordinating with home builders on warranty repairs.
2 found across 140 total reviews at 4.4★. One 1-star review from a Local Guide with 36 reviews contains no text; the owner responded saying they have no record of the reviewer in their project database. The other 1-star review describes a Gerloff van driver (vehicle #207) driving recklessly on Wetmore Road, nearly rear-ending one car and swerving across yellow lines to avoid another. The reviewer called the office and spoke to Ann Walick. The owner responded that they addressed the matter with the employee and took action.
The gap between field crew praise and office/process complaints is the defining pattern here. Reviews about the actual work -- drywall, painting, water extraction, mold cleanup -- run overwhelmingly positive. The negative reviews center on business processes: subcontractor accountability, insurance payment collection, and a driving incident. The 3-star review from Melissa Morales (late 2024) is especially detailed, describing subcontractors breaking items, unauthorized charges to insurance for rework, and management friction. The owner did not respond to that review. The other 3-star review from Christopher Bell prompted a response that essentially told the customer their mortgage company delays are not Gerloff's problem. Owner responses vary between engaged (the driving complaint) and deflective (the payment complaint), suggesting no consistent response strategy.
Luis (superintendent/project lead -- strongly positive across many reviews). Rigo (technician/cabinet work -- strongly positive across many reviews). Colton Henley (project foreman/superintendent -- positive, praised for reconstruction quality). Josh (technician -- positive). Leo (technician -- positive). Jonathon (technician -- positive). Abel (technician -- positive). Chris Coffey (superintendent -- positive). George Pollok (project manager -- mixed, positive on work quality but involved in credit dispute per Melissa Morales review). Jarrett (technician -- positive). Miguel (technician -- positive). Damien (technician -- positive). Angel (technician -- positive). Roger (crew lead -- positive). Francisco (technician -- positive). Ryan (support role -- positive). Stephen (project manager -- positive). Michael (supervisor -- positive). Steve (estimator -- positive). Travis Frankie (superintendent -- negative, described as poorly prepared and making unauthorized promises per Melissa Morales review). Sergio (third-party subcontractor -- negative, crew broke items and made errors per Melissa Morales review). Armando (technician -- negative, broke ceramic holder per Melissa Morales review). Ann Walick (office staff -- mentioned in driving complaint). Dusty/Dustin Gerloff (CEO -- mixed, addressed broken item but told homeowner not to talk to workers per Melissa Morales review).
Ask for Luis or Colton as your project lead if you can. The field crews consistently deliver strong reconstruction and water damage work. Put payment terms and collection policies in writing before signing, especially if your insurance payout will route through a mortgage company. If subcontractors will be involved, ask who they are and what happens if they damage something.
Keep in mind
- Gerloff is a restoration company that does mold remediation as one of many services. They do not perform mold testing or inspections. You will need a separate assessor to determine the scope of mold work before they start.
- A detailed 3-star review from late 2024 describes subcontractors breaking items, charging the insurance company for rework caused by their own errors, and management telling the homeowner not to speak directly to workers. The owner response did not address these specifics.
- Another 3-star reviewer warns about collection fees of up to 18% when insurance payment processing stalls. The owner response confirmed they pursue prompt collection regardless of mortgage company delays. Ask about payment terms upfront if your insurance claim involves a lienholder.
- The company claims statewide Texas coverage, but their office and nearly all reviewed projects are in the San Antonio metro area. Confirm travel fees and crew availability for locations outside Bexar County.
- At 4.4 stars across 140 reviews, the rating is serviceable but not standout. The negative reviews that do exist tend to be detailed and specific rather than vague complaints.