Provider profile
Frontier Services Group (Formerly known as USA Restoration Pros)
Provider snapshot
What this listing says
San Antonio commercial property managers needing a multi-service restoration company that handles water, fire, and mold damage under one roof with direct insurance coordination.
Best for
- San Antonio commercial properties dealing with water, fire, or mold damage that need a single contractor from mitigation through reconstruction.
- Property managers who want a restoration company that coordinates directly with insurance adjusters and handles claims documentation.
- Multi-family, hospitality, or office building owners who need a company with dedicated commercial restoration experience across several Texas metros.
- Situations where mold followed water damage and you need both problems addressed by one crew without switching contractors.
About this company
Frontier Services Group operates out of San Antonio as a commercial-focused restoration company, formerly known as USA Restoration Pros. They belong to the Forge Restoration family of brands and maintain offices in Houston, Dallas-Fort Worth, and Austin alongside their San Antonio location at 1846 N Loop 1604 W.
Their mold work sits within a broader restoration operation that covers water damage, fire damage, storm damage, contents restoration, decontamination, and reconstruction. The mold remediation page describes a process that includes containment with negative air pressure, HEPA filtration, removal of contaminated porous materials, and post-remediation air quality testing. They hold both a Texas Mold Assessment Consultant License (#RCO1600) and a Mold Remediation License (#MRC1653), meaning they do both testing and remediation in-house.
The company is an IICRC-certified firm (#70106551), EPA Lead-Safe certified, OSHA compliant, BBB A+ accredited, and a Restoration Industry Association member. Their website claims a 60-minute emergency response time and 24/7 availability. They list working relationships with Allstate, State Farm, AIG, Liberty Mutual, Chubb, Sedgwick, and several third-party administrator networks.
A perfect 5.0 stars across 40 Google reviews is unusual for any restoration company. The review volume is modest, and many date from a cluster in August 2024 when the company operated as USA Restoration Pros. Recent 2026 reviews confirm the rebranded operation maintains the same service quality under the Frontier name.
Services
Service area
Frontier Services Group is headquartered in San Antonio, Texas, at 1846 N Loop 1604 W. They list service areas including New Braunfels, Schertz, Seguin, Cibolo, Converse, and Canyon Lake. The company also maintains offices in Houston, Dallas-Fort Worth, and Austin, covering a broad Texas footprint.
Review consensus
Omar Katich stands out as the most frequently named staff member, praised across multiple reviews for project management, communication, and insurance coordination on water and fire jobs. Marcus draws repeated mentions for empathy during emergencies, clear explanations of the inspection process, and punctuality. Noah dominated the August 2024 reviews when the company operated as USA Restoration Pros, with over a dozen customers praising his friendliness, knowledge, and fast work on water damage calls. Landon, Chase, Isaiah, Shane, Jessica, and Tracy each earned individual callouts for their specific roles. Reviewers consistently highlight two themes: the team communicates well throughout the process, and they treat customers with genuine care during stressful situations.
0 found across 40 total reviews at 5.0★. No 1-star reviews found in the last 18 months. With 40 total reviews at a 5.0-star average, every review in the dataset is positive. There are no complaint patterns to analyze.
A large cluster of reviews appeared in August 2024, many from accounts with only 1-2 reviews, all rating 5 stars. This pattern is common with restoration companies that ask satisfied customers to review after job completion. It does not indicate fake reviews, but it does mean the review base skews toward prompted feedback rather than organic reviews. The company rebranded from USA Restoration Pros to Frontier Services Group between 2024 and 2025, and the newer reviews under the Frontier name continue the same positive pattern with more detailed, organic-sounding feedback.
Omar Katich (project manager — praised repeatedly for communication, insurance coordination, and care). Marcus (technician/lead — praised for empathy, knowledge, punctuality, and thoroughness). Noah (technician — praised by 15+ reviewers for friendliness, knowledge, and water damage work). Joshua/Josh (technician — praised for patience, politeness, and guiding customers through the process). Landon (technician — praised for roof leak work and friendliness). Chase (technician — praised alongside Landon for roof leak work). Isaiah (pack-out lead — praised for meticulous care with belongings). Shane (technician — praised for responsiveness and communication). Jessica (coordinator — praised for walking customers through the process). Tracy (phone contact — praised for empathy and explaining next steps). Milka Bautista (pack-out specialist — praised for gentle handling of total loss inventory). EJ (technician — praised for fire damage work and explaining dry-out process). Elias (technician — praised for roof leak expertise). James (coordinator — praised alongside Omar for keeping jobs organized). Jose (technician — praised briefly). Robert (technician — praised briefly). Evan (technician — praised briefly). Cheryl (team lead — praised for storm damage response). Jaida (technician — praised for water damage response).
Frontier has a spotless review record in San Antonio, but the sample is small and heavily weighted toward water damage jobs. If you need mold remediation specifically, ask for references from recent mold-only projects. Request Omar Katich or Marcus for your job based on the review pattern showing they handle the more complex projects with the strongest communication.
Keep in mind
- Frontier holds both a mold assessment and mold remediation license, meaning they test for mold and fix it. That creates a financial incentive to find problems they can then bill to resolve. Consider getting an independent mold assessment before committing to their remediation scope.
- The website markets residential services, but this Google listing is classified as commercial-only. Confirm they take residential mold jobs at your property size before scheduling.
- 40 reviews is a small sample. Many came in a burst during August 2024 under the old USA Restoration Pros name. The rebranded Frontier operation has fewer independent data points.
- Frontier operates across four Texas metros. Ask whether your San Antonio job will use the local crew or technicians dispatched from another city.
- Mold remediation is one of ten service lines. This is a general restoration company, not a mold specialist. Ask how many mold-specific jobs their San Antonio team handles per month.