Provider profile
Dry Force Water Removal Specialists
Provider snapshot
What this listing says
San Antonio homeowners dealing with water damage that has led to mold growth, where a single company handling extraction through remediation and reconstruction simplifies the process.
Best for
- San Antonio homeowners whose water leak or flood has progressed to visible mold and need both extraction and remediation handled together.
- After-hours emergencies where you need someone on-site fast -- multiple reviewers confirm technicians arrived within the hour, even late at night.
- Situations where you want the restoration company to manage the insurance claim process alongside the physical work.
- Commercial properties (hotels, offices, restaurants, warehouses) needing large-scale water damage and mold work under one contract.
About this company
Dry Force is a water damage restoration company in San Antonio that also handles mold remediation. Their primary identity is water removal and structural drying, with mold work positioned as a follow-on service when water damage goes untreated. They operate two San Antonio offices (North on Starcrest Dr and South on NE I-410 Loop) with corporate headquarters in Irving, TX.
What stands out is their remote monitoring system, which tracks moisture levels in real time without requiring daily technician visits. Their website describes a multi-step process: containment with plastic sheeting, HEPA air purifiers during mold work, removal of unsalvageable materials, antimicrobial cleanup, and commercial-grade dehumidification. They also handle full reconstruction after remediation, which means you deal with one company from water extraction through wall rebuild.
Dry Force has operated for over 20 years across multiple Texas metros, including Austin, Dallas, Fort Worth, and Houston. The San Antonio operation is managed by Shane Gigout. The company claims a fleet of 45+ vehicles and holds IICRC firm certification. Their about page lists internal credentials including a Master Water Technician designation and multiple Commercial Drying Specialists on staff.
Services
Service area
Dry Force is headquartered in Irving, TX with two San Antonio offices: a North office at 11853 Starcrest Dr (78247) and a South office at 6910 NE I-410 Loop Access Rd (78219). They list service coverage across dozens of San Antonio ZIP codes and surrounding cities including Alamo Heights, Boerne, Cibolo, Converse, Helotes, New Braunfels, Schertz, and Seguin. They also operate in Austin, Dallas, Fort Worth, Houston, and Frisco.
Review consensus
Alex Carranza is the most frequently named technician across the San Antonio reviews, praised repeatedly for clear explanations, honest assessments, and not overselling. Lance Williams draws similar praise for fast after-hours response, wearing booties in the home, and helping with insurance claims on the spot. Luke G. is noted for handling large jobs solo and efficiently. Raymond and Johnathan are praised as a team for walking customers through every step. Multiple reviewers mention the speed of arrival, with several confirming technicians showed up within an hour of calling, including late-night emergencies.
1 found across 50 total reviews at 4.7★. One reviewer (Scott, a Local Guide with 86 reviews) described a technician who vacuumed without using the HEPA filter, spreading insulation and mold through the room. Scott concluded he should have gone with a competitor. The owner responded within a day with a generic acknowledgment and promise to investigate, but did not address the specific HEPA filter claim or describe any corrective steps.
Dry Force is a multi-city Texas operation with centralized corporate management in Irving. The San Antonio location's review volume (50 reviews) is modest for a company of this size, suggesting the brand's reputation varies by metro. The single negative review touches a concerning operational detail (skipping HEPA filtration during mold-adjacent work), but with only one complaint of this type, it reads as a one-off rather than a pattern. The owner response was prompt but template-like, offering concern without specifics.
Alex Carranza (technician -- consistently positive), Lance Williams (technician -- consistently positive), Lance (technician -- consistently positive, likely same as Lance Williams), Luke G. (technician -- positive), Raymond (technician -- positive), Andrew (technician -- positive), Landon (technician -- positive), Aaron (technician -- positive), Robert (technician -- positive), Keven (technician -- positive), Devin (technician -- positive), Johnathan (technician -- positive), Marcel (technician -- positive), Isaiah Viesca (technician -- positive, older reviews), Jennifer/Jenn (technician -- positive, older reviews), Anthony (technician -- positive), Jesse (technician -- positive).
Ask for Alex Carranza or Lance Williams by name if you can. Both have a track record of honest assessments and clear communication. Before any mold-related work, confirm in writing that crews will use HEPA filtration during removal -- one reviewer's experience suggests this is not always standard practice on every job.
Keep in mind
- Dry Force does both mold testing/inspection and mold remediation. This is a conflict of interest: the company assessing whether you need remediation is the same company that profits from doing the work. Get an independent mold assessment before committing to their remediation scope.
- Mold remediation is not their core business. Their Google category is 'Water damage restoration service,' their website leads with water damage on every page, and mold is listed as one service among many. If you need a company that specializes in mold specifically, this is a generalist.
- One recent reviewer reported a technician vacuumed without a HEPA filter during a job involving mold, blowing contaminants through the room. The owner response acknowledged the concern but did not explain what corrective action was taken.
- Their service area covers most of Texas across six metro areas. The San Antonio offices have local staff, but confirm your job will be handled by local technicians rather than crews dispatched from another city.
- The mold remediation page references a 10-15 day timeline for typical mold cleanups. Get a specific timeline estimate for your project in writing before work begins.