Provider profile
Crown Plumbing & Water Damage Restoration
Provider snapshot
What this listing says
San Antonio homeowners who want one company to handle the plumbing repair and the water or mold damage it caused, with 24/7 emergency response and insurance coordination from a family-owned team.
Best for
- San Antonio homeowners dealing with water damage from a plumbing failure who want the pipe fixed and the damage restored by the same company.
- Property owners who need mold testing and remediation alongside water damage work, especially in high-humidity areas like Selma and Cibolo.
- Anyone facing an after-hours emergency who needs a company that answers the phone at 2 a.m. and arrives within an hour.
- Homeowners dealing with older properties where asbestos abatement may be needed during demolition for water or mold damage.
About this company
Crown Plumbing & Water Damage Restoration is a family-owned San Antonio company that does something most competitors do not: it handles both the plumbing problem and the damage cleanup under one roof. A burst pipe at 2 a.m. means one phone call, not two contractors trying to coordinate. Owner Jeremy founded the company in 2006, and it now operates from three locations across San Antonio and Selma.
The standout here is scope. Crown holds a Texas plumbing license (RMP 13247), a mold contractor license (RCO1696), and an asbestos abatement contractor license (801240). That means they can find a leak, fix the pipe, dry out the structure, test for mold, remediate the mold, remove asbestos if the demo uncovers it, and rebuild the drywall and flooring. The IICRC certification covers their restoration work. Financing is available for larger projects.
Jeremy still shows up on jobs. Multiple reviewers describe him personally assessing damage and finding cost-effective solutions. The company claims an average 60-minute emergency response time and keeps trucks stocked so technicians can handle most repairs on the first visit. They work with major insurance carriers including USAA, State Farm, Allstate, and Farmers.
A 4.9-star rating across 204 Google reviews is genuinely strong. That volume in San Antonio's competitive restoration market means the rating reflects a real track record, not a handful of friends and family.
Services
Service area
Headquartered in San Antonio, TX with three locations: 13526 George Rd Suite 211 (78230), 16170 Jones Maltsberger Suite 112 (78247), and 4418 FM-1518 in Selma, TX (78154). Serves San Antonio, Schertz, Selma, Cibolo, New Braunfels, and Universal City. Reviews reference neighborhoods including Stone Oak, Monte Vista, and Alamo Heights.
Review consensus
Juan Almaguer is the most frequently named employee across reviews, consistently praised for same-day response, walking homeowners through the insurance process, and professionalism on water damage mitigation jobs. Damian Cortes draws repeated mentions for being thorough, knowledgeable, and informative during assessments, including asbestos removal work. Josh and Josh M get strong marks for mold removal, repair quality, and attention to detail. Hector is praised specifically for reconstruction work: drywall repair, painting, flooring, and finishing work that multiple reviewers describe as flawless. Jeremy the owner is mentioned for personally assessing damage and finding the least expensive solutions. Several reviewers specifically note the company showed up nights and weekends to check moisture levels, and that communication was daily throughout their projects.
4 found across 204 total reviews at 4.9★. The single 1-star review is from Angie Rincon, a Local Guide with 41 reviews, reporting unsafe driving by a Crown truck that nearly caused a crash. The three 2-star reviews describe different problems: nick sinopoli had a scheduling error where Crown booked the wrong week, then could not reach anyone after multiple hold sessions and unreturned callbacks. Amber Sadler says Crown assured her no payment was needed until the insurance check arrived, then demanded payment upon job completion with late fees and a 4% card processing surcharge. Michele Paprocki had a positive experience with the demolition work and praised Juan, but the sealing tape damaged her drywall beyond paint-level repair, and Crown refused to fix it after she had signed off on the project.
Crown does not respond to negative reviews. The owner response rate on recent complaints is 0%. For a company with 204 reviews and a 4.9 rating, the complaints are rare and varied, but the silence from ownership means buyers cannot evaluate the company's version of disputed billing or scheduling claims. This is unusual for a company that otherwise emphasizes personal attention and transparency.
Juan Almaguer (mitigation technician — positive across many reviews, praised for responsiveness, knowledge, and insurance coordination). Damian/Damien Cortes (technician — positive, praised for thoroughness, knowledge, and professionalism on water damage and asbestos jobs). Josh (technician — positive, praised for mold removal, repairs, and attention to detail). Josh M/Josh McR (technician — positive, praised for explanations and repair work). Hector (reconstruction — positive, praised for drywall, painting, flooring, and clean workmanship). Jeremy (owner — positive, praised for personal involvement and finding cost-effective solutions). Jacob (technician — positive, praised for leak detection). Nate (technician — positive, praised for being non-pushy and helpful with mold removal). Jonah (technician — positive, praised for restoration work including nights and weekends). Adam (technician — positive, praised alongside Jonah). Tyler (plumber — positive, praised for honest explanations). Dristen (technician — positive, praised for friendliness and professionalism). Chris (technician — positive, praised for restoration work). Lexi (coordinator — positive, praised for professionalism). Terry (team member — positive, praised as part of project team). Cindy (customer service — positive, praised for patience and follow-up).
Ask for Juan Almaguer or Damian by name if your job involves water damage or mold. Get your insurance payment timeline in writing before work begins, including any processing fees or late charges. Since Crown does both testing and remediation, bring in an independent mold assessor first so you have a second opinion on scope.
Keep in mind
- They do both mold testing and mold remediation. The company identifying your mold problem is the same one billing to fix it. Get an independent mold assessment before committing to remediation work.
- Two reviewers reported billing and insurance payment friction. One said Crown demanded payment before the insurance check arrived and added late fees plus a 4% processing charge. Clarify payment timing and any surcharges before signing a contract.
- The owner has not responded to any of the 4 recent negative reviews. That means you cannot see the company's side of the story on complaints about scheduling errors or billing disputes.
- Crown is primarily a plumbing and water damage company. Mold work is one piece of a broader operation. If your mold situation is complex and unrelated to plumbing, ask about the mold-specific crew and their containment approach.