Provider profile
Zeus Restoration
Provider snapshot
What this listing says
DFW homeowners dealing with water damage who want a single company to handle mitigation through reconstruction, with financing options and insurance claim support built into the process.
Best for
- DFW homeowners with water damage from burst pipes, leaks, or flooding who need same-day emergency response and full restoration under one roof.
- Commercial property managers who want a restoration partner with pre-built Emergency Response Plans and experience handling large-scale water losses in facilities like hospitals.
- Homeowners whose insurance does not cover the full cost of restoration and who need third-party financing options up to $200,000.
- Property owners dealing with multi-system damage (water plus mold, fire plus smoke) who want one company managing the entire scope rather than coordinating multiple contractors.
About this company
Zeus Restoration is a family-owned restoration company based in Royse City, Texas, serving the Dallas-Fort Worth metroplex. They handle water, fire, mold, storm, biohazard, and asbestos work for both residential and commercial properties. They do both testing and remediation, which means the same company assessing your mold problem is also bidding on the fix.
What stands out is the breadth of their operation. They run the full cycle from emergency mitigation through reconstruction, meaning you deal with one company from the moment a pipe bursts until your bathroom tile is re-grouted. They offer financing through a third-party partner for jobs insurance does not fully cover, with options up to $200,000. They also provide customized Emergency Response Plans for commercial clients, which is uncommon for a company this size. They claim IICRC certification and BBB accreditation.
Founded in 2019, Zeus built on more than 20 years of industry experience among its team. They are the official restoration company of SMU Athletics, which signals a level of commercial credibility. The company emphasizes a values-driven culture and lists knowledge, integrity, servant leadership, care, and fun as core values.
362 Google reviews at 4.8 stars is a strong showing for a company founded in 2019. That volume with that rating suggests consistent execution across hundreds of jobs. The positive reviews skew heavily toward the mitigation side of the business, with Ashton Koonce appearing in roughly a third of recent reviews.
Services
Service area
Headquartered in Royse City, Texas, about 40 miles east of Dallas. Zeus claims to serve 36+ cities across the DFW metroplex including Dallas, Plano, Frisco, Rockwall, McKinney, Garland, Mesquite, Fort Worth, Arlington, Southlake, and Waxahachie. That is a wide radius from their base in Royse City, stretching roughly 60 miles to Fort Worth and Arlington on the west side.
Review consensus
Ashton Koonce dominates recent reviews. Reviewers consistently describe him as knowledgeable, communicative, and patient, with multiple mentions of him explaining each step of the mitigation process in detail. Kevin Juarez and Alex Corondoni also draw praise for responsiveness and professionalism. Joe gets strong marks as a project manager on reconstruction jobs. Emma and Alana in the office are praised for being helpful and available. Ryan Johnson is called out by a retired U.S. Army veteran as a true professional. Same-day or within-the-hour response times appear across dozens of reviews. Several reviewers describe the team arriving before the homeowner. Insurance claim navigation is a repeated strength, with multiple reviewers saying Zeus guided them through the entire process.
2 found across 362 total reviews at 4.8★. One reviewer, a veteran couple dealing with their first water loss, described billing discrepancies that required correction, a technician cutting into a custom closet system after being told to leave it intact, and adversarial communication with the front office including raised voices and interruptions. They hired an independent contractor who found 98% of affected areas already dry, raising questions about continued equipment usage. The owner responded with a detailed explanation citing IICRC S500 standards and noted the homeowners had asked for saturated padding to remain in place, which affects drying behavior. A second 1-star reviewer was told during a flood assessment that estimates could not be provided because they could be used for insurance fraud. The owner acknowledged this statement should not have happened and called it inconsistent with their training.
The gap between mitigation and reconstruction quality is the clearest pattern. The mitigation team (Ashton, Kevin, Alex) draws near-universal praise, while the reconstruction/rebuild phase is where complaints emerge. The 3-star review describes a project where the mitigation team was excellent but the build team had poor communication, missed estimate items, and inconsistent craftsmanship. This office-vs-field split is common in restoration companies that grew quickly from mitigation into full reconstruction. The owner responds to all negative reviews with personalized, detailed replies that engage with specific complaints rather than offering template deflections. This suggests active reputation management with genuine accountability.
Ashton Koonce (mitigation technician — consistently praised for knowledge, communication, and patience). Kevin Juarez (mitigation technician — praised for communication and follow-up). Alex Corondoni (mitigation technician — praised for responsiveness, coordination, and professionalism). Joe (project manager, reconstruction — praised for communication and keeping projects on track). Emma (office staff — praised for kindness and availability). Alana (office staff — praised for helpfulness and scheduling). Ryan Johnson (mitigation technician — praised for professionalism). Josh (packout supervisor — praised for attentiveness). Sean (packout — praised for keeping customers informed). Harrison (mitigation — praised for clear explanations). Todd (project manager — praised for daily site visits). Noah (praised for detailed estimates and communication). Heath (praised for detailed explanations and returning to recheck moisture levels). Justin (praised for phone support). Jonathan/Johnathan (project manager — praised for attention to detail). Mauricio (supervisor — praised for late-night emergency response). Kirstin (office — praised for quick responses). Jose (construction crew — praised for meticulous work).
Ask for Ashton Koonce if your job is water mitigation. He has the strongest track record in recent reviews. If your project includes reconstruction, ask who will manage the build phase and how they handle change orders and estimate revisions. Review every line item on your invoice before signing off, and get a written scope of work upfront so you can compare pricing.
Keep in mind
- Zeus does both mold inspection and mold remediation. This is a conflict of interest. The company assessing whether you have a mold problem is also the one quoting the remediation work. Consider getting an independent mold test before committing to their remediation scope.
- The reconstruction phase draws more complaints than the mitigation side. One detailed 3-star review described poor project management, missed estimate items, and inconsistent craftsmanship during the rebuild, while praising the initial water mitigation team. Ask specifically about who will manage your reconstruction and how oversight works.
- One reviewer reported that a technician referenced insurance fraud when asked for a written estimate, which the owner acknowledged should not have happened. If you want to compare pricing, confirm upfront that they will provide a written scope of work you can share.
- Their headquarters is in Royse City, about 40 miles east of Dallas. They claim to serve 36+ cities across the DFW metroplex. Confirm response times for locations on the far west or south side of the service area.
- Billing disputes appear in both 1-star reviews. One homeowner identified charges for work not performed that required correction. Request itemized invoices and review them line by line before signing off.