Provider profile
Texas Dry Out & Restoration
Provider snapshot
What this listing says
Round Rock and Central Texas homeowners dealing with water damage or mold who want a family-owned restoration company that handles everything from drying to reconstruction under one roof.
Best for
- Round Rock, Pflugerville, Georgetown, and greater Austin homeowners who need mold remediation or water damage restoration from a single local company.
- Homeowners dealing with an active water emergency who need same-day response and structural drying before mold sets in.
- Property owners who want one contractor to handle the full sequence from water extraction through drywall and paint, avoiding the hassle of coordinating multiple trades.
- Landlords and commercial property managers in Central Texas who need mold remediation with insurance documentation handled in-house.
- Buyers who value working directly with the owner rather than being routed through a call center or dispatch system.
About this company
Texas Dry Out & Restoration is a family-owned restoration company based in Round Rock, Texas, run by Francois and his son Diego. They describe themselves as 11th and 12th generation Texans, and they have been operating for over 20 years. Their primary identity is water damage restoration, but mold remediation makes up a large share of their work. They hold a Texas MRC (mold remediation contractor) license and IICRC certification, and they handle both residential and commercial properties.
What stands out is their single-company pipeline: they handle water extraction, structural drying, mold remediation, and reconstruction without handing you off to subcontractors. Their commercial mold page lists thermal imaging, HEPA air scrubbers, anti-microbial agents, and sensors as part of their toolkit. They also offer sewage cleanup and roof replacement, which is unusual for a mold-focused outfit. Their website promises a mold remediator on site within 24 hours and offers insurance billing as a built-in service.
Francois has been the face of the company since its early years, with reviews dating back to 2014 referencing him by name. Diego has taken on a larger role in recent years, appearing in nearly every 2025-2026 review as the primary point of contact on job sites. Multiple reviewers mention both by name in the same review, suggesting a genuine father-son operation rather than an absentee-owner setup.
With a 4.9-star rating across 61 Google reviews, this is an unusually strong track record. Only 1 review in the last 18 months falls below 4 stars, and the owner's response to that review questions whether the reviewer was ever a customer. The volume is modest, but the consistency is hard to fake across six years of reviews.
Services
Service area
Headquartered in Round Rock, Texas. Core service area includes Austin, Pflugerville, Georgetown, Cedar Park, Leander, Hutto, and Lakeway. They list over 25 cities on their website stretching from Killeen and Belton in the north to Canyon Lake, Wimberly, and Dripping Springs in the south. For locations outside the Round Rock-Austin corridor, confirm availability before scheduling.
Review consensus
Francois and Diego are named in the majority of reviews. Reviewers consistently highlight fast response times, often same-day or within hours. Multiple reviews describe detailed explanations of the remediation process and what to expect. Several reviewers note the crew stayed late to meet timelines without being asked. Insurance claim handling comes up repeatedly as a strength, with Francois specifically credited for working directly with adjusters. Reviewers also mention daily cleanup and floor protection. One competing restoration company (Beaver Dam) left a 5-star review praising the partnership, which is unusual.
1 found across 61 total reviews at 4.9★. The single recent complaint alleges the crew worked too fast and skipped steps, causing further problems. However, the owner responded that the reviewer does not appear in their customer records and they have no record of contact with this person. The reviewer has only 3 total Google reviews, no Local Guide status, and the review received zero likes.
The transition from Francois-led to Diego-led operations is visible in the review timeline. Pre-2025 reviews almost exclusively name Francois. From late 2024 onward, Diego appears in nearly every review, often as the primary on-site contact. Both names still appear together in some reviews, suggesting a deliberate handoff rather than a departure. The owner responds to the single negative review with a specific factual claim (no customer record), which is a stronger rebuttal than a template response, though it is impossible to independently verify.
Francois (owner -- consistently praised for responsiveness, knowledge, insurance navigation, and clear communication across dozens of reviews). Diego (son/contractor -- praised for hands-on work, honesty, detailed explanations, and willingness to share knowledge even when not hired). Nicholas (crew member -- mentioned once by name alongside Francois and Diego for responding to a frozen pipe emergency).
Ask for Francois or Diego by name when you call. If your project involves mold, get an independent test before signing a remediation contract, since they do both. Confirm your timeline and scope in writing upfront, given the one complaint about rushed work, even though that review's legitimacy is questionable.
Keep in mind
- They offer both mold testing and mold remediation. That means the same company diagnosing your mold problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- Their service area lists 25+ cities stretching from Killeen to Canyon Lake to Wimberly. That covers a wide geographic range for a small family operation. Confirm response times and availability if you are outside the Round Rock-Austin core.
- With 61 reviews, their 4.9 rating is strong but built on a smaller sample than some larger restoration franchises. You are getting a boutique operation, not a large-crew outfit.
- Their website mentions roof replacement and skylight installation alongside mold and water work. These are quite different trades. Ask about their crew's specific experience with whatever service you need.