Roto-Rooter Plumbing & Water Cleanup

Alexis (8+ mentions) and Larry (6 mentions) stand out for explaining problems, walking homeowners through repairs, and offering maintenance tips to prevent recurrence. Jose and Jesus are praised as a team for persistence on hard-to-find leaks—one reviewer describes them hunting down a small yard leak from the main water line. Phillip and Justin get consistent marks for clean work and fair pricing. Patrick, a manager, drew praise for coordinating a Christmas Day emergency dispatch. Several reviewers are repeat customers who have used this location multiple times.

5 found across 755 total reviews at 4.8★. Keith Mayfield's review describes the restoration team's project manager David Escobar as unresponsive, pressuring unnecessary work, and making a pushy referral to construction partners. The insurance adjuster found conflicting information in the packet, and the claim was declined. Escalation to David's manager Josh produced initial results but then went silent. Bonita Galvan waited nearly six hours for a camera inspection tech who never arrived—dispatch told her three different stories about why. Her first technician Grant was praised, but the scheduling breakdown erased that goodwill. Smitha Aithal was charged $575 for a shower cartridge replacement she later found should cost under $200; when she complained, the manager told her he regularly gets calls about high prices but offered no adjustment. Kim Kromer reports the app showed false status updates and the final price exceeded the quoted amount. Umar Khan, a Local Guide with 26 reviews and a long-time customer, was quoted $3,500 for a water heater replacement that competitors priced at $2,200–$2,400. Techs mocked the tight installation space, then realized it was Roto-Rooter's own prior work. Multiple promised callbacks never came.

The plumbing and restoration sides of this office operate almost like two different companies in terms of review quality. The plumbing technicians generate overwhelmingly positive feedback—specific, detailed, name-the-tech praise. The restoration team produced the single most damaging complaint in the dataset (declined insurance claim, thousands in unnecessary costs). All negative reviews receive identical template responses from Pat Swanson directing reviewers to email, which reads as reputation management rather than problem-solving. The pricing complaints span both divisions and the manager's admission that high-price calls are frequent suggests this is structural, not isolated.

Alexis/Alex (technician — strongly positive, 8+ reviews praising communication and diagnostic skill). Larry (plumber — strongly positive, 6 reviews praising patience and thoroughness). Jose (plumber/technician — positive, 4+ reviews praising leak detection and transparency). Jesus (technician — positive, 3+ reviews, often paired with Jose). Phillip (technician — positive, 4 reviews praising clean and efficient work). Justin (technician — positive, 2 reviews praising kindness and maintenance guidance). Patrick (manager — positive, praised for Christmas emergency coordination). Grant (technician — praised in the same review where scheduling failed). David Escobar (project manager, restoration team — negative, cited as unresponsive and pushy in one review that led to a declined insurance claim). Josh (David Escobar's manager — negative, failed to follow through on escalation). Pat Swanson (customer satisfaction manager — neutral, responds to all negatives with template directing to email).

Ask for the plumbing team by name—Alexis, Larry, or Jose—and you will likely get the experience reflected in the 4.8-star average. If you need restoration or water damage work, get the scope of work in writing before they submit anything to your insurance adjuster, and verify it independently. Request itemized pricing upfront and compare against at least one other quote, because multiple reviewers report charges well above market rates.