Provider profile
RestoPros of NE Austin
Provider snapshot
What this listing says
Round Rock and NE Austin homeowners dealing with water damage that has led to mold, where owner Sergio Mateo often handles the initial walkthrough himself.
Best for
- Round Rock, Hutto, and NE Austin homeowners who need mold remediation triggered by a water leak or flood event.
- Buyers who want the franchise owner on-site during the initial assessment rather than a sales rep.
- Homeowners filing their first insurance claim for water or mold damage and needing guidance through the process.
- Commercial property managers in the NE Austin corridor who need 24/7 emergency response for water-to-mold situations.
- Apartment tenants dealing with mold from unresolved water issues who need documentation for their landlord.
About this company
RestoPros of NE Austin is a franchise restoration company based in Round Rock, TX, serving the NE Austin corridor including Hutto. Mold remediation is one of four core services alongside water damage, fire and smoke damage, and storm damage. Owner Sergio Mateo runs the local operation and frequently shows up on-site for initial assessments.
The company frames mold work as a downstream service from water and fire emergencies rather than a standalone offering. Their website describes mold remediation as part of a mitigation plan that kicks in after water intrusion. They follow IICRC guidelines and offer free inspections. The team claims 30 years of combined industry experience across the franchise.
RestoPros launched nationally in 2018 as a franchise system built around 24/7 emergency response for residential and commercial properties. The NE Austin location operates out of a suite on Louis Henna Blvd in Round Rock.
A perfect 5.0-star rating across 86 Google reviews is rare for any restoration company. The volume is modest but the consistency is notable. Several reviewers mention Sergio by name and describe him personally walking their property, which suggests a hands-on owner rather than a dispatching operation.
Services
Service area
Based in Round Rock, TX on Louis Henna Blvd. The website lists Austin, Hutto, and Round Rock as their service area. The coverage zone is relatively tight compared to companies claiming metro-wide reach, which is realistic for a single-crew franchise operation.
Review consensus
Sergio draws the most mentions by far. Reviewers describe him personally walking properties (Harrison Chan), responding to late-night emergencies (Kevin Salas), and explaining findings clearly (Dr. Arrillaga, Maddi Stephens, Andrea Stephens). Robin gets credit for project coordination and keeping timelines on track (Bryan Holst, Kathleen Floyd). Greg is praised for quick problem assessment and following through on commitments (Kathleen Floyd, Caleb Queern). Multiple reviewers highlight insurance claim assistance as a standout, with Hailey Parra and Sarvesh Nadkarni both noting the team guided them through unfamiliar claims processes.
0 found across 86 total reviews at 5.0★. No 1-star reviews exist in the recent window. The single 3-star review from Michael Martinez (March 2025) actually contains positive language praising the company, making the low rating likely a mistake or misclick. The most substantive criticism comes from Manish Patel's 5-star review, which describes 'unfortunate misrepresentations during the project' before crediting the owner with reaching a fair resolution. That review suggests pricing communication could be tighter, though the reviewer still gave 5 stars for the work quality itself.
A cluster of text-free 5-star reviews appeared in February 2025 (roughly 10 in a two-week span), several from accounts with very few total reviews. Two reviewers share the surname Mateo-Smith, matching owner Sergio Mateo's last name. This does not invalidate the genuine detailed reviews, but buyers should weight the narrative reviews more heavily than the raw count.
Sergio (owner — consistently praised for hands-on site visits, clear communication, and personal involvement in emergencies). Robin (office manager — praised for coordination and keeping projects on schedule). Greg (field technician — praised for quick assessments and reliable follow-through).
The detailed reviews paint a consistent picture: Sergio runs a hands-on operation where the owner shows up personally. Ask for Sergio on the initial walkthrough and get a written scope-and-price document before remediation starts. The Manish Patel review suggests mid-project pricing surprises are possible, so pin down costs in writing upfront.
Keep in mind
- RestoPros does remediation but not mold testing. You will need a separate company for pre- and post-remediation testing, which actually removes a conflict of interest.
- This is a franchise operation, not an independent local company. Service quality depends on the local owner and crew, not the national brand.
- The service area lists only Austin, Hutto, and Round Rock. If you are outside this triangle, confirm they will travel to your location before scheduling.
- One 5-star reviewer (a Local Guide with 40 reviews) noted mid-project miscommunication on pricing, though the owner ultimately worked out a fair resolution. Ask for written estimates before work begins.
- Many of the 86 reviews are text-free 5-star ratings, which makes the perfect score look strong on volume but harder to evaluate on substance.