Provider profile
Blackhill Restoration
Provider snapshot
What this listing says
Round Rock and Austin-area homeowners needing a restoration company that handles both water damage and mold removal under one roof, with 24/7 emergency response and industrial mold capability.
Best for
- Homeowners in Round Rock, Cedar Park, Pflugerville, and the broader Austin metro dealing with mold after a water event like a pipe burst or AC leak.
- Commercial property managers or industrial facility operators needing mold remediation in a warehouse, plant, or marine setting.
- Buyers who want a single company to handle water extraction, drying, and mold removal in one engagement rather than coordinating multiple contractors.
- Homeowners who need 24/7 emergency response and want a company that will bill their insurance directly.
- Spanish-speaking homeowners looking for a restoration company in the Austin area.
About this company
Blackhill Restoration is a full-service restoration company headquartered in Round Rock, Texas, serving the broader Austin metro and well beyond. Mold remediation is one piece of their operation -- they also handle water damage, fire damage, smoke damage, biohazard cleanup, and emergency board-ups. They do both mold assessment and mold removal, which means they identify the problem and fix it under the same contract.
What stands out is their industrial mold remediation work. They handle warehouses, chemical plants, and even marine vessels -- barges and large boats -- which is unusual for a Central Texas restoration company. Their mold process includes containment and air filtration setup, removal of contaminated materials, air duct cleaning, and post-remediation verification testing. Their technicians hold IICRC mold certifications, and they claim 70+ combined years of experience across the team. They also carry emergency generators for jobs where power has been knocked out.
Blackhill has been operating for more than 10 years and bills itself as locally owned. They work directly with insurance companies and will bill your carrier on your behalf. They also have a separate roofing division (Blackhill Roofing). Their service area claims are wide -- they list locations across Austin, Houston, Dallas-Fort Worth, Lubbock, Waco, Temple, College Station, and San Antonio.
4.9 stars across 95 Google reviews is a strong signal. The vast majority of reviewers describe fast response times and good communication from their field technicians. That said, the few complaints that exist point to real gaps in quality control on mold jobs specifically, so the rating may reflect the water damage side of the business more than the mold work.
Services
Service area
Headquartered in Round Rock, Texas at 2004 Lamar Dr Suite A. Primary service area is the Austin metro including Cedar Park, Pflugerville, Leander, Liberty Hill, Hutto, and Georgetown. They also list locations in Houston, Dallas-Fort Worth, Waco, Temple-Belton-Killeen, College Station, Lubbock, and San Antonio. That is a service area spanning most of Texas -- confirm crew availability and response time for locations outside the Austin metro.
Review consensus
Fast response time is the dominant theme -- multiple reviewers describe crews arriving within 30 minutes to a few hours. Tyree appears in at least five positive reviews and draws praise for clear communication, transparency, and follow-through on insurance coordination. Joseph Alicea is highlighted by several reviewers as attentive to details and keeping homeowners informed at every step. Brandon gets called out for being punctual, knowledgeable, and good at explaining his work. Other named staff drawing praise include Hayden Stevens for crucial early recommendations during a flood, Julie Carter for calming a panicked homeowner through next steps, and Ryan for effective crew leadership. Reviewers consistently mention that technicians explain what they are doing and why, which stands out as a team-wide behavior rather than one person's habit.
3 found across 95 total reviews at 4.9★. One 1-star review describes zero communication during a job and raises a serious safety concern: the reviewer says the crew ran industrial fans overnight in an area with suspected asbestos, without adequate protective clothing for workers and without addressing the asbestos risk for the homeowner's family. A 3-star reviewer (E L, 120 reviews, Local Guide) details a mold remediation job that went badly -- the company missed the same mold spot twice, failed an inspection they did not pay for, unplugged a security camera without notice, and required five separate cleanings and three inspections to finish. Another 3-star review from Savannah Carroll praises Tina for communication but says the initial team pushed to start renovation quickly and would only provide a cost quote after the work was done, prompting the customer to go elsewhere for that portion.
The negative reviews cluster around communication failures and quality control on non-emergency work. The positives overwhelmingly describe emergency water damage response -- fast arrival, clear communication, good insurance coordination. Mold remediation appears less frequently in the positives and when it does appear in negatives, the complaints are detailed and specific. This suggests Blackhill's strength is emergency water mitigation, while mold-specific jobs may not receive the same level of attention. The 0% owner response rate on negative reviews is notable for a company with a 4.9 rating -- they are not actively engaging with criticism on Google.
Tyree (project manager/technician -- consistently praised for communication, transparency, and insurance coordination across multiple reviews). Joseph Alicea (lead technician -- praised for attentiveness, detail, and keeping homeowners informed). Brandon (lead technician -- praised for punctuality, knowledge, and explaining his work). Ryan Stoabs (crew lead -- praised for roofing and restoration work). Will/Wilson (technician -- praised for communication and process explanation). Julie/Juli Carter (office/estimator -- praised for calming homeowners and guiding them through next steps). Hayden Stevens (mitigation specialist -- praised for immediate response and crucial recommendations). Selma (packing team lead -- praised for handling belongings). Andres (technician -- praised for straightforward communication on mold remediation). Nick/Nik (technician -- praised for responsiveness and handling insurance). Tina (staff -- praised for communication in a 3-star review). Tim and Morgan (crew -- praised for mold remediation work). Devin (technician -- praised as hardworking). Tyler (technician -- praised for responsiveness by a property manager). Sloan (team leader -- praised for keeping projects moving). Alejandro (technician -- praised for communication on water heater failure). Mike Marshall (estimator/educator -- praised for educating rather than selling). Justin (crew lead -- praised for transparency and going above expectations). LC (technician -- praised for water damage response). Austin (technician -- praised for slab leak repair). Steve (technician -- praised for quick response). Joe (team lead -- praised for communication). Ace (technician -- praised for friendliness and knowledge).
For emergency water damage in the Austin metro, Blackhill delivers what most reviewers want -- fast arrival, clear communication, and smooth insurance handling. Ask for Tyree or Joseph if you can. For mold remediation specifically, proceed with more caution: get an independent mold assessment before and after the work, establish a written scope and timeline upfront, and confirm who your project manager will be so you are not chasing updates.
Keep in mind
- Blackhill does both mold testing and mold remediation. That creates a conflict of interest -- the company identifying the problem also profits from fixing it. Consider hiring an independent mold inspector to confirm the scope of work before and after remediation.
- One recent reviewer reported a mold remediation job that required five separate cleanings and three paid inspections before passing -- the company missed the same mold spot twice and the customer had to identify a critical area themselves.
- Their service area claims span most of Texas, from Austin to Houston to Dallas to Lubbock. That is a huge geographic footprint. Confirm response time and crew availability for your specific location before signing.
- No owner responses appear on any of the three recent negative reviews. The company does not appear to actively manage complaints on Google.
- Two of the three recent complaints mention poor proactive communication -- the customer had to chase down updates rather than receiving them. Ask upfront about their communication process and who your point of contact will be.