Provider profile
ServiceMaster TEAM
Provider snapshot
What this listing says
Richland Hills and North Dallas-Fort Worth homeowners who need a family-run ServiceMaster franchise that handles water damage, fire restoration, and mold remediation under one roof.
Best for
- Richland Hills, North Richland Hills, and Colleyville homeowners dealing with water damage that has led to mold growth — this crew handles demolition, drying, and mold remediation in a single engagement.
- Insurance-referred jobs where you want a restoration company that already works with local adjusters and handles the claims coordination for you.
- Homeowners who need packout and contents storage during a large-scale restoration — multiple reviewers specifically praise the packing crew's care with belongings.
- Commercial property managers in the North Dallas-Fort Worth area who need pre-loss planning and a single vendor for water, fire, and mold recovery.
- Repeat customers who value a family-run operation — several reviewers mention using ServiceMaster TEAM more than once across different incidents.
About this company
ServiceMaster TEAM is a ServiceMaster Restore franchise based in Richland Hills, TX, serving the North Dallas-Fort Worth area. The Shost family runs the operation: Sam Shost as General Manager, Steven Shost as VP of Operations, Matt Shost as Estimator, and Nancy Shost in administration. The company name stands for "Together Everyone Achieves More," and their team page lists over 20 staff members across technician, administrative, and fire-and-water roles.
The website lists mold remediation alongside water damage, fire and smoke damage, storm damage, odor removal, and packout services for both residential and commercial properties. They claim 24/7/365 availability with emergency response within 2-4 hours. Nothing on the mold side stands out as unusual for a restoration company of this size — mold work is one piece of a broader disaster recovery operation, not a standalone specialty.
As a ServiceMaster franchise, they operate under the national brand's training and IICRC framework. The franchise itself has deep local roots in the Richland Hills area, with the Shost family managing day-to-day operations. Several reviewers mention being referred by their insurance company, which suggests active relationships with local adjusters.
Their 4.8-star rating across 103 Google reviews is strong. Most reviews reference water damage and packout work rather than mold specifically. A large number of 5-star reviews have no text, which is common for restoration companies where insurance handles the referral.
Services
Service area
ServiceMaster TEAM is headquartered at 7434 Tower Street in Richland Hills, TX. Their website lists service areas including North Richland Hills, Richland Hills, Colleyville, Frisco, McKinney, and Allen. That range spans from the mid-cities area north through Collin County — roughly 50 miles. Confirm availability and response times for locations north of the I-635 corridor.
Review consensus
Sam Shost draws the most mentions by name, with reviewers calling out his coordination and follow-through across multi-week restoration projects. Project manager Baird gets a shout-out from a Google Local Guide with 135 reviews for making a water damage situation manageable. Matt Shost is praised for guiding a couple through their first restoration from start to finish. Maria is mentioned for her work during a packout and move-back. Multiple reviewers highlight the packing crew's care — labeling boxes, nothing broken, treating belongings with respect. Several people note strong communication: calls before arrival, daily updates on progress, clear plans for next steps. Repeat customers appear more than once, including one reviewer who used ServiceMaster TEAM across two separate water damage events and praised their consistency.
1 found across 103 total reviews at 4.8★. Darcie Rey hired ServiceMaster TEAM for water damage demolition and reconstruction in January 2025. The crew completed demolition but never submitted the estimate to her insurance company. Over the next two months, she called repeatedly and was told the company was too busy with winter storm work. Eventually an office staff member suggested she find another company. Her walls, ceiling, and hardwood floors remained torn out through the winter. The owner did not respond to this review.
The overwhelming majority of reviews describe water damage and packout work, not mold. This makes sense — ServiceMaster TEAM is a restoration company first, and mold remediation is a secondary service triggered by water damage. The single negative review reveals a capacity problem: during the winter 2025 storm surge, this franchise appears to have overcommitted and abandoned at least one active project. The owner's 0% response rate on recent negative reviews is notable for a company of this size.
Sam Shost (General Manager — praised by multiple reviewers for coordination, follow-through, and repeat-customer relationships). Matt Shost (Estimator — praised for guiding homeowners through restoration). Baird (Project Manager — praised for making a water damage situation manageable). Maria (Technician/Packout — praised for packout and move-back work). Stephen (unknown role — praised for arranging roof coverage and mitigation after tornado damage). Armando (unknown role — praised for empathy and kindness during a difficult restoration).
ServiceMaster TEAM runs a tight operation for water damage and fire restoration, and Sam Shost's crew has earned repeat business from satisfied customers. For mold work specifically, ask whether your job will be handled by their mold-focused staff or folded into a broader restoration project. The abandoned-project review is a one-off, but the lack of an owner response and the pattern of being "too busy" during storm season is worth probing — ask about current project load and get a written timeline before demolition starts.
Keep in mind
- ServiceMaster TEAM does both mold testing and mold remediation. This is a conflict of interest: the same company that finds the mold profits from removing it. Consider getting an independent mold test before committing to their remediation scope.
- Mold remediation is not their primary focus. The bulk of their reviews and website content center on water and fire damage restoration. If you need a mold-only specialist, this may not be the right fit.
- Their service area claims stretch from Richland Hills to Frisco, McKinney, and Allen — that covers a wide swath of the DFW metroplex. Confirm response times and crew availability for locations far from their Richland Hills headquarters.
- The one recent negative review describes a project where demolition was completed but reconstruction never started, with months of unreturned calls. The owner did not respond to that review. Ask upfront about project timelines and who your single point of contact will be.
- As a franchise, the local operation may differ from other ServiceMaster Restore locations. Pricing, staffing, and service quality are specific to this Richland Hills franchise.