Provider profile
SERVPRO of Richardson
Provider snapshot
What this listing says
Richardson and Plano homeowners dealing with water damage that led to mold, who want one company to handle mitigation, remediation, and reconstruction under a single insurance claim.
Best for
- Richardson, Plano, and north Dallas homeowners who need mold remediation tied to a water damage event and want one company from start to finish.
- Insurance-claim situations where you want a company experienced at coordinating directly with adjusters and documenting scope changes as damage reveals itself.
- Commercial properties in DFW that have had repeated water intrusion events and need a company that can respond the same day.
- Homeowners who also need textile and contents restoration after water or mold damage, since this location runs the Esporta wash system.
About this company
SERVPRO of Richardson is a franchise restoration company based at the Richardson-Plano border, owned by Juan and Alison Zelaya. Mold remediation is one piece of a broader operation that includes water damage, fire damage, storm damage, construction, and specialty cleaning. They hold a Texas mold remediation license and offer free mold inspections.
What stands out here is the single-source model. They handle water extraction, mold work, and reconstruction under one roof, which simplifies the insurance claim process. Multiple reviewers specifically mention smooth insurance coordination. They also run an Esporta textile restoration program for contents damaged by water or mold. Nothing about their mold-specific equipment or methods is described on the website beyond the standard SERVPRO franchise toolkit.
The franchise claims 30-plus years serving Dallas-Fort Worth, with 175-plus combined years of employee restoration experience and over 300,000 restorations across the brand. Staff hold IICRC certification. The Zelayas have lived in Dallas for more than 15 years. The operation dispatches 24/7 from their Richardson office.
At 4.5 stars across 40 Google reviews with zero negatives in the last 18 months, the rating is solid but the review volume is low for a franchise that has operated this long. The recent reviews skew heavily positive, with multiple five-star ratings mentioning specific staff by name.
Services
Service area
Headquartered in Richardson, Texas, at the Richardson-Plano border. The website claims service across the Dallas-Fort Worth metro. Reviews mention jobs in Waxahachie, Corsicana, Garland, and Dallas. Confirm the Richardson office handles your location directly, as DFW coverage may involve franchise handoffs.
Review consensus
Jessica appears in at least six reviews for phone responsiveness, walking customers through insurance claims, and providing after-hours dispatch. Doris drew praise from two reviewers for being detailed and reassuring during stressful water emergencies. Jose Guerrero handled general contracting and insurance liaison work that one reviewer called out specifically. Kameron received two mentions for hands-on mitigation work. Alison Zelaya, the co-owner, personally reached out to a renter dealing with mold. Across the board, reviewers cite same-day or middle-of-the-night response times as the strongest operational trait. Several mention daily equipment check-ins during the drying process.
0 found across 40 total reviews at 4.5★. No negative reviews (1-3 star) appeared in the last 18 months. The complaint record during this window is clean, though the overall 4.5-star average across 40 total reviews suggests some older negatives exist outside the recency window.
The review timeline shows a cluster of five-star reviews in mid-2019 (many from the same week in June), then sparse activity until 2024-2026. This burst pattern is common with franchise review solicitation campaigns. The recent 2024-2026 reviews read as more detailed and organic, naming specific staff and describing multi-day restoration projects. The absence of any negative reviews in 18 months with only 40 total reviews means the sample is too small to identify service failure patterns.
Jose Guerrero (general contractor and insurance liaison — positive). Memo (mold inspection technician — positive). Trent (mold inspection technician — positive). Oswaldo (mold inspection technician — positive). Doris (customer-facing coordinator — positive, mentioned twice). Ajay/AJ (construction coordinator — positive, mentioned twice). Patricia (unspecified role — positive). Alison Zelaya (co-owner — positive). Judith (unspecified role — positive). Kameron (mitigation technician — positive, mentioned twice). Bill (construction/put-back — positive). Jessica (office/dispatch — positive, mentioned in six-plus reviews). Brian (field technician — positive). Alex (field technician — positive). Micheal (owner or manager — positive).
If you are already dealing with water damage and suspect mold, this SERVPRO location can handle the full chain from drying to remediation to rebuild. Ask for Jessica in the office and confirm who will manage your project on-site. Because they do both testing and remediation, get an independent mold assessment before or after their free inspection to keep the process honest.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company finding the mold is the same one billing to remove it. Ask whether they will accept a third-party test result or recommend an independent inspector.
- This is a SERVPRO franchise, not an independent mold specialist. Mold work is a subset of their restoration business. If you need a company that does nothing but mold, this is not that.
- The website offers a free mold inspection, but free inspections from a remediation company often function as sales calls. Get the scope of work in writing before committing.
- Review volume is low at 40 reviews for a company claiming 30-plus years in DFW. That makes it harder to spot patterns in recent service quality.
- Their stated service area covers broad DFW. Confirm the Richardson office actually dispatches crews to your specific city before scheduling.