Provider profile
Bird's Restoration & Cleaning Inc.
Provider snapshot
What this listing says
Wood County and Northeast Texas homeowners dealing with water damage or mold after flooding, backed by an owner-operated IICRC team in Quitman since 2011.
Best for
- Wood County and Northeast Texas homeowners who need mold remediation tied to water damage from flooding or plumbing failures.
- Buyers who want a single company to handle water extraction, drying, and mold removal in one scope of work.
- Homeowners in rural East Texas where restoration companies are scarce and fast response matters, especially after hours.
- Commercial property owners in the Quitman area who need water or mold work and cannot afford extended downtime.
- People who prefer a local, owner-operated company over a national franchise for restoration and mold work.
About this company
Bird's Restoration & Cleaning operates out of Quitman, Texas, serving Wood County and surrounding Northeast Texas communities. Owner David Bird, a Quitman High School graduate, founded the company in 2011. Mold remediation is one piece of a broader operation that centers on water damage restoration, fire damage cleanup, carpet cleaning, air duct cleaning, chimney sweeping, and trauma/crime scene work. They hold IICRC credentials for water restoration and a Texas mold remediation license.
The mold remediation page describes a five-step process: inspection, containment using negative air pressure machines, physical removal of contaminated materials, drying, and prevention work like leak repair. The website mentions sampling to identify mold type and quantity. They also do air duct cleaning with what they call a patented system, and dryer vent cleaning using cameras and extraction equipment. The breadth of services means mold work ties directly into their water damage pipeline, which is where most of their review volume comes from.
David Bird grew up in the Pine Mills community of Wood County. The team page lists Justin Koso as lead mitigation technician, Michael Smith as lead HVAC/mitigation technician, Kynell Grimes as office manager, and Kaylee Milbauer as office administrator. Multiple reviewers mention the owner showing up personally on jobs, including after-hours calls.
4.8 stars across 112 Google reviews is a strong number for a small-town restoration company. Only 1 negative review surfaced in the last 18 months, a 3-star complaint about area rug cleaning. The volume of repeat customers in the reviews stands out.
Services
Service area
Bird's is headquartered in Quitman, Texas (Wood County). The website references service across Wood County and surrounding areas in Northeast Texas. The company does not list specific cities beyond Quitman, so confirm travel availability for jobs outside Wood County.
Review consensus
Brian draws the most individual mentions, praised by Don Mayborn, Steven Spivey, Teresa Huffine, Leisa McMullen, and greg charles for carpet and upholstery results. Kevin earns repeat-customer loyalty from jeff cohen and Teresa Morris, with MrGrey calling out his work on carpet, tile, and furniture after a construction project. Michael Smith gets named by Amy Harrell, Karla Jackson, Kenneth Guinn Sr., Penny Nichols, and Gay Adams for carpet cleaning, chimney work, and emergency water extraction. Reviewers consistently mention punctuality, crew courtesy, and the fact that jobs come in at or under estimate. Multiple reviewers note same-day or within-the-hour response for emergencies, including Scott Everett on a Memorial Day weekend and Gay Adams for a water emergency. Tom Barton noted the owner personally helped on an after-hours call.
1 found across 112 total reviews at 4.8★. The single recent negative is a 3-star review from michael doros (February 2025). He hired Bird's to clean five area rugs and two chairs. The chairs came out well, but the large area rug still showed significant dirt when he vacuumed afterward. When he called to ask why, the company told him they could not extract all the dirt. He felt the office staff dismissed his concerns. The owner response, signed by Kynell, acknowledged the issue, explained that rugs cannot be restored to new condition, offered to explore alternative cleaning methods, and noted that resoiling is common in homes with pets or sandy soil. Both Kaylee and Kynell spoke with the customer's wife, who they understood was satisfied. The response engaged with specifics rather than deflecting.
The review base skews heavily toward carpet cleaning, water damage, chimney, and duct work. No reviewers mention mold remediation specifically. This means the 4.8-star rating reflects the company's cleaning and restoration work, not its mold capabilities directly. The owner response on the single negative was personalized and signed by name (Kynell, the office manager), not a template.
Brian (technician — praised by multiple reviewers for carpet and upholstery work). Kevin (technician — praised as a repeat-visit favorite for carpet, tile, and construction cleanup). Michael Smith (lead HVAC/mitigation technician — praised for carpet cleaning, chimney work, and emergency water extraction). Carson (technician — praised alongside Brian for carpet and tile work). Kaden (technician — praised alongside Kevin for area rug cleaning). Mathew (technician — praised alongside Kevin for courtesy and dedication). Kaylee (office administrator — mentioned positively for booking communication, mentioned in the negative review's owner response). Kynell (office manager — mentioned positively for booking communication, signed the owner response on the negative review; reviewer felt office staff were dismissive). David Bird (owner — noted by Tom Barton for showing up personally on an after-hours job).
Bird's has a strong track record for water damage response and carpet cleaning in a small East Texas market. For mold remediation, ask to see their Texas mold remediation license number, request an independent third-party test before and after remediation, and confirm who on the crew handles mold-specific work versus general cleaning. If you need after-hours emergency response, reviewers confirm they show up fast.
Keep in mind
- Bird's does both mold testing and mold remediation. That means the same company deciding you have a problem also profits from fixing it. Ask for an independent mold assessment before committing to remediation.
- Mold remediation is one of many services here, not the primary focus. Most reviews reference carpet cleaning, water damage, or chimney work. You will not find mold-specific reviews to judge their remediation quality.
- The website describes mold inspection and sampling but does not name the lab they use or specify testing protocols. Get that information before booking.
- Hours are Monday through Friday, 8am to 5pm. Reviewers confirm after-hours response for emergencies, but confirm availability for your situation.
- The one recent negative review flagged difficulty getting a satisfactory resolution for area rug cleaning, with the reviewer feeling office staff dismissed their concerns.