Provider profile
SS Water Restoration
Provider snapshot
What this listing says
Plano and north DFW homeowners dealing with water damage who need same-day extraction and want one company to handle mold remediation and reconstruction under a single project manager.
Best for
- Homeowners in Plano, Frisco, McKinney, or Aubrey who need water extraction and drying within hours of a leak or flood
- Buyers who want one contractor to handle water mitigation, mold remediation, and reconstruction without switching companies mid-project
- Property owners filing insurance claims who want the restoration company to handle documentation and direct billing
- Commercial property managers in Collin or Denton County dealing with after-hours water emergencies
About this company
SS Water Restoration operates out of Plano, Texas, with a second location in Krugerville, covering a wide swath of the northern DFW metro. They started as a water damage outfit and added mold remediation, fire damage restoration, and sewage cleanup. Owner Stephan Sannikov runs the operation and responds personally to reviews.
Their website claims IICRC technicians, a 60-minute response window, and direct insurance billing. They list equipment including water extractors, industrial dehumidifiers, air movers, and infrared cameras for moisture detection. They handle the full cycle from emergency extraction through structural drying to sheetrock repair and painting, which means you can avoid coordinating multiple contractors.
Two offices cover a service area spanning 35+ cities across Collin County and Denton County, from Sherman in the north to Dallas and Garland in the south. The company holds Texas restoration contractor license #RCO1659.
A perfect 5.0 stars across 123 Google reviews is unusual for a restoration company. Most of that volume comes from water damage jobs rather than mold work, and reviewers consistently name the same handful of staff, which suggests a tight crew rather than a revolving-door operation.
Services
Service area
Headquartered in Plano, Texas, with a second office in Krugerville. They list 35+ service cities across Collin County and Denton County, including Frisco, McKinney, Prosper, Aubrey, Allen, Celina, Anna, Lewisville, and Dallas. The claimed area stretches from Sherman in the north to Garland in the southeast, which is a wide footprint for a company with two offices.
Review consensus
Reviewers name Shelby repeatedly for setting expectations, explaining the process upfront, and staying responsive throughout projects. Dylan draws praise as a project manager who communicates constantly and follows through on commitments. Richard (also referred to as Rick or Rich) gets called out for knowledge and thoroughness on inspections. Alfredo (Fredo) and Jacob appear in multiple reviews for hands-on mitigation work. Several reviewers mention Stephan, the owner, showing up personally for inspections or stepping in when a project manager was unavailable. Speed comes up often: multiple reviewers say SS arrived within an hour of their call. Cleanup quality gets specific praise, with one reviewer noting zero trash left behind after a large loss.
1 found across 123 total reviews at 5.0★. The only recent negative is a 2-star review from Randell Torno (June 2025), who said the water damage cleanup itself was good but the billing practices were aggressive. His insurance company's mediator found the original invoice inflated, and the final settlement came in over 25% below the initial bill. During the payment process, he received a voicemail threatening a mechanic's lien on his property. Owner Stephan Sannikov responded with a detailed explanation, citing Class 4 loss severity and IICRC S500 standards to justify the original scope, and described the lien mention as a last resort after the homeowner stopped responding to payment inquiries. The reviewer acknowledged the work quality was good and said he would use them again despite the billing friction.
With only one negative review across 123 total, there is no complaint pattern to identify. The owner responds to negatives with detailed, personalized explanations rather than template replies, which suggests active reputation management. The single billing dispute reveals a tension common in restoration work: the company scopes the job to industry standards while the insurer pushes back on costs, and the homeowner gets caught in the middle.
Shelby (coordinator/office — consistently praised for communication and process explanation). Dylan (project manager — praised for constant updates and follow-through). Richard/Rick/Rich (technician/inspector — praised for knowledge and thoroughness). Alfredo/Fredo (technician — praised for drying work and detail). Jacob (technician/inspector — praised for prompt inspections and assessments). Shane (technician — praised for evaluations and moisture assessments). Stephan/Stephen/Stefan Sannikov (owner — praised for personal involvement, quick response, and trustworthiness). Jose (technician — praised for sheetrock repairs). Colt (technician — praised for friendliness and water knowledge). Alyssa (phone/office — praised for responsiveness and scheduling). Luis (technician — praised as part of crew). Tyler (technician — praised as part of crew). Saul (technician — praised for work quality). Doug (technician — praised for efficiency). Sean (technician — mentioned for equipment pickup).
SS Water Restoration has a strong track record on water damage work, and their named staff show up repeatedly across reviews, which suggests consistency. Ask for a written scope and itemized estimate before work begins, and if your job involves insurance, clarify upfront how billing disputes get handled. For mold work specifically, get a separate testing company involved so the remediation scope comes from an independent source.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. A company that finds mold also profits from removing it. Consider getting an independent mold assessment before committing to their remediation scope.
- One reviewer reported that SS Water Restoration submitted inflated billing to his insurance company, then escalated to threats of a mechanic's lien on his property during a payment dispute. The owner responded with a detailed explanation citing the claim mediation process, but the billing dispute required third-party intervention to resolve.
- Their service area covers 35+ cities across two counties. If you are on the outer edge (Sherman, Garland, Royse City), confirm actual response times for your location before assuming the 60-minute window applies.
- Most of their review volume comes from water damage work. Mold remediation is one of four service lines, not their sole focus.