Provider profile
Riker Home Services
Provider snapshot
What this listing says
Plano-area homeowners who need mold cleaned up after water damage and want one company to handle mitigation, remediation, and rebuild under a single contract.
Best for
- Plano and DFW homeowners dealing with mold that followed a water damage event — Riker handles both the water mitigation and the mold work in one contract.
- Homeowners who want a single company from emergency response through full reconstruction, avoiding the hassle of coordinating separate contractors.
- Insurance claim situations where you need a contractor who will interface directly with your carrier and document damage for the adjuster.
- After-hours emergencies — Riker runs a 24/7 response line and multiple reviewers confirm same-day or within-the-hour arrivals.
- Homeowners in Plano, Garland, Richardson, and surrounding Collin County cities who want a local operator rather than a national franchise.
About this company
Riker Home Services operates out of Plano and covers the Dallas–Fort Worth metroplex. The company brands itself as a turnkey restoration outfit — it handles everything from the initial emergency water extraction through mold remediation to the final drywall and paint. That single-contractor model means one point of contact from the pipe burst to the rebuilt kitchen.
On the mold side, Riker's website describes a five-step process: thermal imaging and moisture meters to find the source, containment barriers with HEPA air scrubbers under negative air pressure, removal of affected materials, antimicrobial treatment, and structural rebuild. The company also lists air quality testing, attic and crawl space mold work, and dehumidification. Water damage restoration and roofing make up the bulk of their review volume — mold-specific reviews are sparse.
Riker works directly with insurance carriers and has a 24/7 emergency line. One reviewer (Becky Miller) notes the company is "part of the Bacon Electrical and Plumbing family," which suggests a shared parent operation, though Riker's own site does not mention this affiliation. The company went through an ownership change referenced in an owner response from Ty Parsons.
4.9 stars across 204 Google reviews is unusually high for a restoration company. Most of that volume comes from roofing and garage door work rather than mold remediation, so the rating reflects the broader business, not mold jobs specifically.
Services
Service area
Headquartered in Plano, Texas. Riker lists 17 cities across the DFW metroplex: Plano, Dallas, Fort Worth, Frisco, Garland, Arlington, Grand Prairie, Irving, Richardson, Mesquite, Lewisville, Carrollton, McKinney, Allen, Denton, and Flower Mound. That coverage area spans roughly 80 miles from Fort Worth to the eastern suburbs — response times at the edges will be longer than in the Plano core.
Review consensus
Ty Parsons draws the most mentions — reviewers credit him for arriving within 30 minutes to an hour during water emergencies, walking homeowners through the insurance process, and staying communicative from start to finish. Daniel Menard gets praised for roofing and restoration coordination, including resolving a countertop crack quickly after a reviewer (Jerry Boyd) updated his rating from lower to 5 stars. Clint earns mentions for roof inspections and insurance adjuster coordination. Drew shows up in water damage and fast-turnaround restoration work. Several reviewers highlight the company's willingness to work after hours and the single-point-of-contact model. Brian F. describes a mold job where Kieran removed contaminated drywall and insulation, and Omar and Mike re-insulated — completed within a couple of days.
2 found across 204 total reviews at 4.9★. Victor Rodriguez (1 star, October 2025) posted a brief complaint about an unfinished roof job and an obscene gesture from a worker. The owner responded that they could not find Victor in their system and invited direct contact, suggesting this may not be a Riker customer. Pamela Moynihan (2 stars, August 2025) documented a kitchen remodel that stretched from February to September 2024 — over 7 months — with five punch lists, loose floor tiles, unpainted crown molding, and a subcontractor who left mid-project. She updated in November 2024 noting that Daniel came back and repaired the outstanding items, but updated again in August 2025 reporting cabinets splitting, subpar cabinet paint, a leaking bar faucet, and grout coming out of tile floors. The owner (Ty Parsons) acknowledged an ownership change and expressed willingness to find a long-term solution.
Riker's review base reveals a company that expanded rapidly from garage door service into roofing, water damage, and mold remediation. The ownership change mentioned in the Moynihan response may explain the broadened scope. Owner responses are personalized and signed by Ty Parsons — not template deflections — which suggests active reputation management. The one substantive complaint (Moynihan) involves a large rebuild project with subcontractor coordination problems, not a mold job. Mold-specific reviews are limited to Brian F.'s account of drywall removal and Griffin Thomas's general mention of mold after a flood.
Ty Parsons (owner/project manager — positive across 10+ reviews). Daniel Menard (project manager/coordinator — positive, praised for communication and follow-through). Clint (roofing rep — positive, praised for inspections and insurance coordination). Drew (restoration — positive, praised for fast work and problem resolution). Tavis (mitigation lead — positive, praised for honesty and trustworthiness). Adam Robinson (garage door technician — positive across many reviews). Chris E. (roofing — positive, praised for responsiveness). Kieran (mold/water damage — positive, removed contaminated drywall). Omar (insulation — positive, re-insulated after mold work). Mike (insulation — positive, worked with Omar on mold job). Sam Page (roofing contact — positive, kept customer updated). Davis Parsons (gutters rep — positive). Michael Groves (garage door technician — positive). Nick (roofing — positive). Jake (roofing — positive). John (technician — positive). Daniel (mentioned by Pamela Moynihan returning to fix remodel issues — mixed context).
Riker's strength is the turnkey emergency-to-rebuild model — ask for Ty Parsons as your point of contact and confirm he will manage the mold scope personally. Since mold-specific reviews are scarce, ask for references from recent mold remediation jobs rather than relying on the overall rating. Get your mold testing done by an independent inspector before Riker scopes the remediation work.
Keep in mind
- Riker does both mold testing and mold remediation. That creates a conflict of interest — the same company that tells you how bad your mold problem is also profits from fixing it. Consider getting an independent test before committing to their remediation scope.
- Most of Riker's 204 reviews cover roofing and garage door work. Mold-specific review volume is thin, so the 4.9 rating does not primarily reflect mold remediation performance.
- One reviewer documented a 7-month kitchen remodel with five unfinished punch lists, loose tiles, and unpainted crown molding. The owner response mentioned an ownership change, which may explain the disruption — but large rebuild projects carry more risk here.
- The company claims to serve the entire DFW metroplex — 17+ cities from Fort Worth to Denton to Mesquite. Response times and crew availability will vary at the edges of that range.
- One review (Becky Miller) links Riker to the "Bacon Electrical and Plumbing family." The website does not mention this. Ask about the corporate relationship and who manages mold remediation crews.