Provider profile
All Dry Services of North Dallas
Provider snapshot
What this listing says
Plano and North Dallas homeowners dealing with mold after water damage who want a franchise-backed local team that handles both cleanup and remediation under one roof.
Best for
- Plano and North Dallas property owners who need mold remediation after a water intrusion event and want one company to handle both
- Homeowners who want to talk directly with an owner rather than a dispatcher during the estimate and project planning
- Commercial property managers and dental/medical offices needing fast turnaround to minimize downtime
- Buyers who value a franchise support structure behind a locally operated team
About this company
All Dry Services of North Dallas is a locally owned franchise in Plano, TX, run by owners Bud Jones and Lee Jones with Erin Jones managing the office. They operate under the national All Dry Services brand, which gives them access to franchise-level training and systems while keeping day-to-day operations local.
The website claims a 60-minute response time and 24/7 availability. They staff all jobs with in-house crews rather than subcontractors. Their FAQ describes a mold process that includes containment, HEPA vacuuming, and encapsulation. They also mention hydroxyl generators and ozone for odor removal on fire-damaged properties. The range of services is broad: water damage, mold, fire, smoke, storm, sewage, leak detection, odor removal, and trauma scene cleanup.
Bud and Lee Jones own the franchise and are hands-on. Multiple reviewers describe Lee personally inspecting properties and communicating through the process. The team page shows a three-person leadership group. The company holds Texas license RCO1474.
A perfect 5.0 rating across 36 Google reviews is unusual. Several of those reviewers are Local Guides with substantial review histories, which adds credibility. No reviewer has left anything below 5 stars, which means either the company is delivering consistently or the review sample is still small enough that a negative experience has not yet surfaced.
Services
Service area
Headquartered in Plano, TX at 800 Fulgham Rd. The website brands the location as "North Dallas" but does not list specific cities or counties served beyond Plano. The franchise name suggests coverage across the northern Dallas suburbs, but confirm exact boundaries before booking.
Review consensus
Lee Jones draws the most mentions by name. Reviewers describe him inspecting properties personally, giving honest feedback on tough decisions, and communicating daily during projects. Bud Jones is named alongside Lee for responsiveness and keeping timelines. Scott earned a specific callout for customer service during an emergency mold job. Pricing comes up repeatedly as reasonable and competitive. Several reviewers mention All Dry preserving unaffected materials to reduce rebuild costs. Response speed is a recurring theme, with multiple reviewers noting same-day or next-day starts.
0 found across 36 total reviews at 5.0★. No recent negative reviews to analyze. Every review in the dataset is 5 stars.
The absence of any review below 5 stars across 36 reviews is statistically uncommon. Several positive reviewers are Local Guides with high review counts (Towleway: 90 reviews, Malcolm: 128, Cate Kanellis-Zalmat: 94), which suggests the positives are not fabricated. The company may simply be at a stage where its volume is low enough that dissatisfied customers have not left public feedback yet.
Lee Jones (owner — praised repeatedly for communication, honesty, and hands-on involvement). Bud Jones (owner — praised for responsiveness and keeping timelines). Erin Jones (office manager — praised for customer service and navigating logistics). Scott (crew/field role — praised for standout customer service during an emergency mold job).
Ask for Lee or Bud directly when scheduling the estimate. Every reviewer who names a staff member had a positive experience, and the hands-on owner involvement is the strongest signal here. With no negative reviews to weigh, the main risk is the small sample size. Get your own mold inspector to write the scope before hiring them for remediation.
Keep in mind
- They do both mold testing and mold remediation. A company that tests and remediates the same project has a financial incentive to find problems. Get an independent mold inspector to write the remediation scope, then hire All Dry to execute it.
- This is a franchise location, not an independent operation. Franchise companies can vary in quality between locations. The reviews here apply only to the North Dallas location under Bud and Lee Jones.
- The 5.0 rating comes from 36 reviews. That is a small sample. One or two poor experiences would drop the rating noticeably. Do not treat the perfect score as a large-sample signal.
- Their service list covers water, fire, smoke, storm, sewage, odor, and trauma cleanup in addition to mold. Broad service companies sometimes lack mold-specific depth compared to mold-only firms. Ask about their mold-specific crew training.