Provider profile
Quick Dry Restoration
Provider snapshot
What this listing says
Greater Austin homeowners dealing with water damage that has led to mold, where a single company with 30+ in-house employees can handle extraction, remediation, and reconstruction under one roof.
Best for
- Austin-area homeowners who need water damage and mold handled by the same company, from extraction through rebuild.
- Owners of rental or investment properties who need a company that will coordinate directly with tenants and property managers.
- Homeowners with mold in HVAC systems or air ducts, where Quick Dry offers dedicated duct cleaning alongside remediation.
- Anyone dealing with a sewage backup or burst pipe emergency who needs same-day response in the greater Austin area.
- Real estate companies that need a reliable referral partner for pre-sale or post-inspection mold and water issues.
About this company
Quick Dry Restoration is a family-owned restoration company based in Pflugerville, Texas, serving the greater Austin metro. Their primary identity is water damage restoration, but they handle the full chain from emergency water extraction through mold remediation and reconstruction. They do both mold testing and remediation, which creates a conflict of interest you should know about.
What stands out is scale and self-sufficiency. They have over 30 in-house employees, which means they can show up fast and handle multi-trade jobs without subcontracting. They use 3D scans to plan restoration work, provide line-item estimates, and give clients daily updates through a BuilderTrend portal. For mold work, their website describes containment, HEPA filtration, and antimicrobial treatments. They also offer HVAC mold removal and air duct cleaning, which matters in Austin's humid climate where AC systems run most of the year.
The company was founded by Nic Cornwell and is now owned by Penny Lane, with Roci Sierra as Chief Operations Officer and Sherrod Keith as Chief Mitigation Technician. They claim monthly employee training and emphasize that they work directly with insurance carriers.
373 Google reviews at 4.5 stars is a solid volume for a local restoration company. Zero negative reviews in the last 18 months is unusual for a company this active. That could reflect genuine improvement in operations, or it could mean negative reviewers are being intercepted before posting. Either way, the recent review trajectory is strongly positive.
Services
Service area
Headquartered in Pflugerville, Texas. Serves the greater Austin metro including Pflugerville, Round Rock, Cedar Park, Georgetown, Hutto, Leander, Bee Cave, and Temple. The Temple listing extends the service area roughly 70 miles north of their office, so confirm response times for locations at the edges.
Review consensus
Sherrod Keith is the most frequently named employee across reviews, praised for detailed inspections, clear explanations of damage scope, and follow-through from assessment to completion. Nicco draws praise for thoroughness during assessments, including catching damage homeowners had missed. John Hernandez is highlighted for patience in walking customers through remediation steps and earning repeat business across multiple properties. Penny Lane receives recognition for being personally accessible, including taking late-night emergency calls. Anthony, Josue, Brian, Ian, and Jalen are named in crew roles with consistent praise for punctuality, care with the property, and wearing boot covers indoors. Multiple reviewers note that Quick Dry provided competitive pricing compared to initial estimates from other companies.
0 found across 373 total reviews at 4.5★. No 1-star reviews were found in the last 18 months across 373 total reviews at 4.5 stars. The only recent concern surfaced in a 4-star review from March 2026: the reviewer felt the demo was overly aggressive (ripping out carpet, trim, and door frames) and that reconstruction costs were not included in the original scope. The owner reached out and helped with reconstruction, prompting the reviewer to raise their rating from a lower score to 4 stars.
The review pattern is structurally interesting. Quick Dry operates as a full-service restoration company where Sherrod or another senior tech handles the initial assessment, builds trust through detailed explanations, and then hands off to a field crew for execution. This assessment-to-crew handoff works well when the same senior tech stays involved, as multiple reviews confirm Sherrod and Nicco do. The company also benefits from referral pipelines: real estate companies, plumbers, and property managers sending business their way, which suggests repeat commercial relationships beyond individual homeowner jobs.
Sherrod Keith (Chief Mitigation Technician / lead assessor and field supervisor — strongly positive across 15+ reviews). Nicco (technician / assessments and demo — positive). John Hernandez (technician / remediation and customer walkthroughs — positive). Penny Lane (owner / emergency response and customer escalations — positive). Anthony (crew member / field work — positive). Josue (crew member / field work — positive). Brian (technician / water extraction — positive). Ian (technician / AC and duct cleaning — positive). Jalen/Jaylen (technician / field work — positive). Lane (technician / after-hours response — positive). Shawna (assessor / inspections — positive). Troy (technician / treatments — positive). David (technician / carpet cleaning, older reviews — positive).
Ask for Sherrod on the initial assessment if you can. He is clearly the company's most experienced field presence and reviewers consistently credit him with honest scoping and good communication. Since Quick Dry does both testing and remediation, get an independent mold test if the scope feels large. The absence of recent complaints is encouraging, but confirm reconstruction scope and costs upfront to avoid the surprise one reviewer encountered.
Keep in mind
- Quick Dry does both mold testing and mold remediation. This is a conflict of interest: the same company that tells you how bad the problem is also profits from fixing it. Consider getting an independent test before committing to their remediation scope.
- Their service area stretches from Temple to Bee Cave, roughly 80 miles. Confirm response times for locations outside the Pflugerville-Round Rock-Austin core.
- The website mentions IICRC certification broadly but does not specify which individual technicians hold which certifications. Ask which team members carry mold-specific credentials.
- One 4-star reviewer noted that demo work (removing carpet, trim, door frames) did not include putting those back, requiring a separate contractor. Management resolved it, but confirm upfront what reconstruction is included in your estimate.
- No recent negative reviews makes it harder to identify current weak spots. Ask for references from jobs similar to yours.