Provider profile
Carpet Tech of Odessa TX
Provider snapshot
What this listing says
Odessa and Midland homeowners dealing with water damage that has led to mold, who want a single company with nearly 30 years in the Permian Basin to handle cleanup through reconstruction.
Best for
- Homeowners in Odessa or Midland who need mold removal as part of a water damage recovery job and want one company to handle extraction, mold work, and reconstruction.
- Commercial property managers in the Permian Basin who need a single vendor for emergency water response, mold removal, duct cleaning, and rebuild.
- Homeowners who want same-day scheduling and a company that sends technician bios before arrival.
- Property owners whose water or fire damage has created secondary mold growth and who want the restoration and mold work bundled under one scope.
About this company
Carpet Tech is an Odessa-based cleaning and restoration company that has operated in the Permian Basin for nearly 30 years. Their core business is carpet and floor cleaning, but they run a full restoration division covering water damage, fire damage, and mold removal for both residential and commercial properties. They also operate CT Construction for rebuild work and CT Specialty Flooring for flooring replacement, making them a start-to-finish operation for damage recovery.
On the mold side, Carpet Tech handles both testing and remediation under one roof. Their water damage restoration page describes a process that includes mold removal when present, and they list residential and commercial mold removal as distinct services. They also clean air ducts and dryer vents, which ties into their indoor air quality pitch under the CT Air Quality brand. Before each appointment, they text customers a technician bio and photo.
Owner Chet Pharies runs the company across multiple Texas locations including Amarillo and Lubbock. Dakota Neis manages the Permian Basin operation as General Manager. The leadership team includes Charles Pharies (Executive VP, Restoration & Technology), Newlee Hester (General Manager, Restoration & Construction), and Blaze Bingham (Executive VP, Field Operations). The company has a dedicated Customer Experience Director (Kalli Kitchens) and a community relations arm that has won local awards.
At 4.9 stars across 396 Google reviews, Carpet Tech's rating is unusually high for a multi-service company with this review volume. Most of those reviews focus on carpet and duct cleaning rather than mold work specifically, so mold-specific track record is harder to evaluate from reviews alone.
Services
Service area
Headquartered at 3510 Andrews Hwy in Odessa, Texas. Serves Odessa and Midland directly with 24/7 emergency flood and fire response. Carpet Tech also operates locations in Amarillo and Lubbock. The Odessa office is managed by Dakota Neis and covers the Permian Basin region.
Review consensus
Christian gets the most frequent name drops across recent reviews. Patricia Homer praised his same-day carpet cleaning and called him respectful and helpful. Susan Gonzales called him outstanding. Alexandra Lopez noted he arrived early and did a great job on carpets. James Hardin praised his Saltillo tile restoration knowledge. Isaac Lopez appears in multiple reviews: Briana Sullivan called him terrific with excellent service, Vanessa Villalpando said he finished three rooms in an hour and explained the process, Madison Marquez and Josie Brown both praised his speed and courtesy. Chase earned praise from Scott Coleman and Susan Benham for carpet cleaning. Dakota Neis drew a strong review from Christy Hudgins for a 5.5-hour brick floor strip-and-seal job in Midland, and ED. FORCE described him as an outstanding gentleman. Marshall was praised by Betsy Evans for explaining the process and texting background info, by Stephanie Smith for attention to detail, and by Scott Tomlinson for removing stains considered permanent. Jake was praised by Jerry C and Jose Cuevas for duct cleaning communication. The recurring theme is punctuality, courtesy, and same-day availability.
2 found across 396 total reviews at 4.9★. Joyce Widman (1-star) describes flood response work where the crew ripped out flooring and scraped paint off kitchen cabinets in the process. She felt the work caused more damage than necessary and was overpriced. No owner response was posted. N7141L (3-star, Local Guide with 188 reviews) praised the carpet cleaning quality but docked stars for persistent marketing phone calls after the job. The owner responded and agreed to remove the contact from their call list.
The overwhelming majority of reviews describe carpet, tile, duct, and upholstery cleaning rather than restoration or mold work. This suggests the cleaning side of the business drives most customer volume and review activity. The water damage and mold services exist as a separate division with its own leadership (Newlee Hester, Charles Pharies) but do not generate proportional review volume. The 3-star complaint about marketing calls, combined with the owner's prompt and specific response, suggests the company actively manages its reputation and responds to actionable feedback.
Christian (technician — positive, praised across 5+ reviews for carpet and tile work, punctuality, and politeness). Isaac Lopez (technician — positive, praised across 4+ reviews for speed, courtesy, and carpet stretching). Dakota Neis (General Manager, Permian Basin — positive, praised for brick floor restoration and overall professionalism). Chase (technician — positive, praised for carpet cleaning). Marshall (technician — positive, praised for communication, stain removal, and sending pre-visit bio). Jake (technician — positive, praised for duct cleaning communication and thoroughness). Marco (technician — positive, mentioned alongside Isaac for carpet and furniture cleaning). Henry (technician — positive, mentioned alongside Dakota for carpet cleaning).
Ask for Christian or Isaac Lopez for carpet and floor work; both get the most consistent praise. For restoration or mold jobs, ask specifically for Dakota Neis or a crew from the restoration division rather than the cleaning team. Since Carpet Tech tests and remediates mold themselves, line up an independent mold tester before and after any remediation job.
Keep in mind
- Carpet Tech does both mold testing and mold remediation. This is a conflict of interest. The company that finds the mold should not be the same one paid to remove it. Get an independent test before and after any remediation work.
- This is primarily a carpet cleaning company. Mold removal is one of many services they offer, not their sole focus. Ask how many mold-specific jobs the Odessa crew handles per month.
- Nearly all 396 Google reviews describe carpet cleaning, duct cleaning, or upholstery work. Mold-specific reviews are scarce, so the 4.9-star rating reflects cleaning quality more than mold remediation track record.
- They operate multiple locations across Texas. Confirm that the crew assigned to your job is from the Odessa office and not traveling from Amarillo or Lubbock.
- One recent negative review describes careless flooring removal during flood work that scraped paint off kitchen cabinets. Ask about damage protection procedures before demolition begins.