Provider profile
SERVPRO of North Richland Hills
Provider snapshot
What this listing says
North Richland Hills and Mid-Cities homeowners who want one contractor to handle water damage, mold work, and reconstruction under a single insurance claim.
Best for
- North Richland Hills, Watauga, and Fort Worth Mid-Cities homeowners dealing with water damage that has led to mold growth.
- Insurance-claim-driven jobs where you want one company to handle mitigation, mold work, and reconstruction without coordinating multiple contractors.
- Commercial property managers in the Mid-Cities who need fast-response water and mold mitigation to minimize business interruption.
- Homeowners who already have a SERVPRO water damage job underway and need mold remediation folded into the same project.
About this company
SERVPRO of North Richland Hills is a franchise restoration company based on Davis Blvd in North Richland Hills, Texas, owned by Derek and Gabrielle Shaw. Mold remediation is one piece of a broader operation that centers on water damage, fire damage, and reconstruction. They hold a Texas Mold Remediation Contractor designation and staff IICRC-certified technicians.
What stands out is the water-to-mold pipeline. Their website describes mold inspections as a built-in step during water damage cleanup, meaning many of their mold jobs originate from water mitigation work they already started. They handle extraction, drying, mold work, and rebuild under one roof. That single-contractor model simplifies insurance claims but creates a conflict of interest on the mold testing side.
The franchise claims over 35 years in the restoration business and serves Fort Worth, North Richland Hills, Watauga, and surrounding Mid-Cities communities. They advertise a 2-4 hour typical response time and run 24/7 emergency dispatch.
4.8 stars on Google with 44 reviews is a strong rating for a restoration company. Most reviews describe water damage and fire recovery jobs rather than mold-specific work, so you are evaluating their restoration competence more than dedicated mold experience.
Services
Service area
Headquartered in North Richland Hills, Texas at 8376 Davis Blvd. Serves Fort Worth, North Richland Hills, Watauga, and surrounding Mid-Cities communities in the DFW metroplex. The website references the Mid-Cities broadly but names only these three cities specifically.
Review consensus
Reviewers consistently name specific crew members who explained the restoration process clearly and kept homeowners informed. Sean Killingsworth and Chance Massengale draw praise for water mitigation work — Helena Knight called them prompt and honest. Zach gets multiple mentions for same-night sewer response and detailed communication. Rickey H and Tamiru J earned praise for keeping homeowners updated on floor drying progress. Joseph Kowalski and Carlos received credit for finishing on time. For packout and contents work, Sergio, Diego, Derek, and Maria handled belongings carefully during a move to temporary housing. Kent A. gets mentioned for detailed water extraction documentation with pictures and video. Several reviewers note fast initial response, often same-day or same-night arrival.
2 found across 44 total reviews at 4.8★. Ashley Hamil left a 1-star review in December 2024 with no text. The owner responded two months later with a generic request to reach out. Without details, this review provides no actionable information. Helena Knight's 3-star review tells a more specific story: the mitigation crew (Sean and Chance) did strong work, but when it came time for repairs, Jay provided an estimate, said it would be a few weeks, and then Katie called to say they were too busy. Helena was left without a bathroom vanity and no referrals as promised. The owner response was a boilerplate thank-you that predated the negative update.
The gap between field crews and office follow-through is the pattern here. Every negative touches the handoff from mitigation to reconstruction — the frontline technicians earn praise, but the back office dropped the ball on scheduling and communication. The owner response pattern reinforces this: Helena Knight's complaint got a template reply that did not address the specifics of being told the company was too busy to finish the job.
Sean Killingsworth (mitigation technician — positive). Chance Massengale (mitigation technician — positive). Jay (estimator — neutral, provided repair estimate but job was not completed). Katie (office staff — negative, called to cancel committed work). Zach (crew lead — positive). Ricardo (technician — positive). Adrian (technician — positive). Eli (technician — positive). Jackson (technician — positive). Diego (contents/packout — positive). Joseph Kowalski (crew lead — positive). Carlos (crew — positive). Rickey H (technician — positive). Tamiru J (technician — positive). Sergio (contents/packout — positive). Derek (contents/packout — positive). Maria (contents/packout — positive). Isaiah (crew lead — positive). Reed (technician — positive). Kent A. (technician — positive). Joe (technician — positive). James (technician — positive). Kent (technician — positive). Anthony (technician — positive). Rebecca (project manager — positive). Patrick (manager/technician — positive). Jeremy (technician — positive). Garrett (technician — positive). Calvin (technician — positive). Dustin (technician — positive). Robert (technician — positive). Mary (office staff — positive). David (technician — positive).
The mitigation crews at this franchise are strong — Sean, Zach, and Rickey get named repeatedly for clear communication and fast response. The risk is on the reconstruction side, where at least one customer was left with an unfinished job after the company overcommitted. If your mold project includes repairs, lock down the timeline and scope in writing before mitigation starts. Ask for a separate mold assessment from an independent tester before agreeing to remediation work.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and then bills to remove it has a financial incentive to find problems. Get an independent mold assessment before signing a remediation contract.
- Almost all Google reviews describe water damage or fire restoration work. No reviews specifically mention a standalone mold remediation job, so their mold track record is harder to evaluate independently.
- One reviewer (Helena Knight, March 2026) reported that after agreeing to a repair estimate, the company called weeks later to say they were too busy and offered referrals instead — leaving the job unfinished. If your project includes reconstruction, confirm timelines and get a commitment in writing.
- The owner response to Helena Knight's updated complaint was a generic thank-you posted before her negative update, suggesting the company did not re-engage after the situation changed.