Provider profile
PuroClean of New Braunfels
Provider snapshot
What this listing says
New Braunfels and Hill Country homeowners dealing with water damage that has led to mold, who want a veteran-owned franchise with reconstruction capability under one roof.
Best for
- Homeowners in New Braunfels, Canyon Lake, or the surrounding Hill Country who need mold remediation after water damage and want one company to handle both.
- Property owners who want a company that can go from water extraction through full reconstruction without switching contractors.
- Insurance-referred jobs where documentation and communication with adjusters matters — multiple reviewers cite fast photo documentation and insurance coordination.
- Commercial property managers needing emergency response, including weekends and holidays.
About this company
PuroClean of New Braunfels is a franchise restoration company headquartered off I-35 in New Braunfels, TX. Owner U.L. Armstrong, Jr. retired from the U.S. Army after 33.5 years of service and built his home in Canyon Lake before opening this location. The company handles water damage, fire and smoke restoration, mold remediation, biohazard cleanup, and reconstruction — meaning they can take a job from initial water extraction through drywall replacement without subcontracting.
The mold remediation side uses IICRC-credentialed technicians and HEPA air filtration during containment. Their website describes a full sequence: containment of affected areas, removal of contaminated materials, odor treatment, and contents pack-out when needed. They also do mold testing and inspection, which means they both diagnose and fix the problem — a structural conflict of interest buyers should understand.
Armstrong's military background shows up in the operation. Multiple reviewers mention same-day response, clear communication about what technicians are doing and why, and insurance documentation provided quickly. The company holds NVBDC recognition as a service-disabled veteran-owned business.
40 Google reviews at 4.9 stars with zero negatives in the last 18 months is a standout record. For a restoration company handling emergency calls — where scheduling pressure and insurance disputes generate complaints — this level of consistency across two-plus years of reviews is rare.
Services
Service area
Headquartered in New Braunfels, TX on I-35 South Frontage Road. Serves New Braunfels, Gruene, San Marcos, Canyon Lake, Wimberley, Cibolo, Clear Springs, Comal, Fischer, Hunter, Lake Dunlap, Marion, McQueeney, and surrounding Hill Country communities. The listed coverage area is broad for a small team — confirm response times for locations more than 20 minutes from New Braunfels.
Review consensus
Misty Thompson draws the most frequent praise for water mitigation work — reviewers describe her explaining the drying process step by step, checking on jobs daily including weekends, and communicating clearly throughout. Jeremy Martinez runs reconstruction and gets singled out for honesty on pricing: one reviewer notes he saved them hundreds over a plumber's quote, another praises his reconstruction work after a difficult remediation. Tony Plaid handles initial response and assessment, with multiple reviewers calling out same-day or same-hour arrival. Owner U.L. Armstrong shows up personally on jobs, and repeat customers (Lawauna, Garrett and Jessica Chubb) specifically called him back for second incidents.
0 found across 40 total reviews at 4.9★. No complaints found in the review window. All 40 reviews are 5-star.
The review pattern reflects a small, tight team where the same names — Misty, Tony, Jeremy, U.L. — appear repeatedly. This is consistent with a franchise operation where the owner works jobs directly rather than managing from a distance. The risk is capacity: if this team is handling multiple emergencies, response times could stretch in ways that 40 reviews from satisfied customers would not yet reveal.
Misty Thompson (water mitigation technician — consistently praised for communication, daily check-ins, and process knowledge). Jeremy Martinez (reconstruction/project manager — praised for honesty, fast estimates, and quality rebuild work). Tony Plaid (technician/initial response — praised for fast arrival and professionalism). U.L. Armstrong (owner — praised for hands-on involvement, transparency, and personal follow-through). Sebastian (project manager — mentioned once for good coordination). Matt (technician — mentioned once for water damage response). Audra (office/scheduling — mentioned once for phone responsiveness).
Ask for Misty on water mitigation and Jeremy on reconstruction — those two names carry the strongest signal across reviews. Get an independent mold test to offset the testing-and-remediation conflict. With a team this small and a record this clean, the main risk is not quality but availability during peak storm season.
Keep in mind
- PuroClean of New Braunfels does both mold testing and mold remediation. A company that finds the mold and fixes it has a financial incentive to find more. Consider getting an independent mold test before or after their work.
- This is a PuroClean franchise, not an independent company. Franchise operations can mean standardized training and pricing, but the local team and ownership are what drive the experience.
- The service area list covers 17+ communities across the Hill Country. For locations like Wimberley or Fischer, confirm response times before booking — a 45-minute drive changes the emergency calculus.
- With only 40 reviews and zero negatives, the sample size is small. The record is genuinely strong, but a company this new has less track record to evaluate than one with 200+ reviews.