Provider profile
SERVPRO of Lufkin / S Nacogdoches County
Provider snapshot
What this listing says
Deep East Texas homeowners in Nacogdoches, Lufkin, or surrounding counties who need mold remediation handled alongside water damage restoration and reconstruction under one contractor.
Best for
- Homeowners in Nacogdoches, Lufkin, Diboll, or Huntington dealing with mold that developed after a water damage event.
- Property owners who want one company to handle water extraction, mold remediation, and rebuild without coordinating multiple contractors.
- Families needing contents packed out, stored, and returned during a remediation or reconstruction project.
- Commercial property managers in Deep East Texas who need fast response to minimize business downtime during water or mold events.
- Homeowners filing insurance claims who want a contractor that coordinates directly with the adjuster.
About this company
SERVPRO of Lufkin / S Nacogdoches County is a franchise restoration company based in Nacogdoches, TX, owned by Brad and Jayna Hammack since 2006. Mold remediation is one piece of a broader operation that covers water damage, fire damage, storm cleanup, construction, and contents packout. They hold a Texas Mold Remediation Contractor license (MRC-1443) and staff hold IICRC certifications. Most of their mold work stems from water damage events where mold develops as a secondary issue.
What stands out is the contents packout and storage operation. Multiple reviewers describe crews of four to six people packing entire homes in hours, inventorying belongings, transporting them to a storage facility, and returning everything after repairs. Their mold remediation page describes a seven-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, antifungal and antimicrobial treatment, removal of damaged materials, cleaning, and restoration. They handle reconstruction in-house rather than handing off to a separate contractor.
Brad and Jayna Hammack are Nacogdoches natives and high school sweethearts who started with one truck in 2006. The franchise now runs a large staff and multiple service vehicles across Deep East Texas. They deploy nationally for disaster response — one reviewer in Wisconsin described Patrick and Candice arriving within 24 hours of a call.
4.9 stars across 265 Google reviews is unusually strong for a restoration company at this volume. The review base skews heavily toward water damage and packout work rather than mold-specific jobs, which is typical for a full-service restoration franchise.
Services
Service area
Headquartered in Nacogdoches, TX. Serves Lufkin, Nacogdoches, Huntington, Diboll, Pollok, Hudson, and surrounding Deep East Texas communities. Reviews also mention jobs in Crockett, Jasper, San Augustine, Sacul, and Mt Pleasant. The franchise deploys nationally for large disaster events.
Review consensus
Angela appears in more reviews than any other employee, praised for clear communication, insurance coordination, and making stressed homeowners feel at ease. Jason draws praise for explaining the mitigation process step by step and mentoring junior staff. The packout crews — particularly Sachi, Nef, Ana, and Sandra — get specific praise for speed, care with belongings, and respect for the homeowner's property. Multiple reviewers note that crews of four to six people packed entire homes in a few hours. Ulises is praised for duct cleaning, move-in coordination, and general restoration work. Several reviewers mention the company did not push unnecessary services.
1 found across 265 total reviews at 4.9★. One reviewer reported that the crew packed out a child's bedroom before photographing the contents, and items went missing. The reviewer also said the crew discarded irreplaceable wedding unity sand, returning only the cleaned container. When the reviewer tried to explain the sentimental value to Candice, she became confrontational and hung up. The owner response was a mismatched generic reply referencing a different customer's fire — it did not address the actual complaint.
The mismatched owner response on the single negative review is notable. The reply thanks a different customer by name for feedback about a house fire, suggesting the franchise uses copy-paste responses and accidentally applied the wrong one. This is a reputation management misstep rather than a service quality signal, but it means the company did not publicly address the packout documentation complaint.
Angela (project manager/coordinator — consistently positive, praised for communication and insurance help). Jason (mitigation technician — positive, praised for thoroughness and mentoring). Sachi/Sachiel (packout crew — positive, praised for speed and care). Nef (packout crew — positive, praised for efficiency). Ana/Anna (packout/cleaning crew — positive, praised for quality work). Ulises (technician — positive, praised for duct cleaning and move-in work). Brandon (technician — positive, praised for moving and restoration). Sandra (cleaning/packout crew — positive). Jose (technician — positive, paired with Jason). Casey (mitigation — positive, praised for timeliness). Diego (technician — positive). Candice (office/operations — negative, one reviewer reported confrontational behavior and hanging up during a dispute). Patrick (operations — positive in one review, mentioned in the negative review context as part of the out-of-state response team).
Ask for Angela or Jason if your job involves water damage turning into mold — reviewers consistently name them as strong communicators who walk you through the process. If your project requires a packout, request written documentation with photos of every room before packing begins. The franchise has one complaint in 265 reviews, but the response to it was careless, so confirm their dispute resolution process upfront.
Keep in mind
- This is a SERVPRO franchise, not an independent company. The brand provides training, equipment standards, and corporate support, but service quality depends on the local franchise team. National marketing claims on servpro.com do not always reflect this specific location's capabilities.
- Most reviews reference water damage and packout work, not mold remediation specifically. Ask for references from mold-specific jobs in your area.
- One recent reviewer reported items going missing during a packout because the crew did not photograph the room before packing. Ask how they document belongings before any packout begins.
- The service area spans a wide rural region across Deep East Texas. Confirm response times for your specific location, especially outside Lufkin and Nacogdoches proper.
- Their mold page mentions inspection and sampling, but the business is classified as remediation-only (not testing). Confirm whether they subcontract testing to an independent assessor or handle it in-house.