Provider profile
Rainbow International of Nacogdoches
Provider snapshot
What this listing says
Nacogdoches and Angelina County property owners who need a single contractor for water damage, fire restoration, and mold remediation with 24/7 emergency response from a locally owned Neighborly franchise.
Best for
- Nacogdoches and East Texas homeowners dealing with water damage from storms or plumbing failures who need same-day emergency response.
- Commercial property managers needing a single vendor for restoration and ongoing cleaning — reviewers confirm they handle both office buildings and apartment complexes.
- Homeowners looking for carpet or grout cleaning from a company with a long local track record — one commercial client has used them for over 20 years.
About this company
Rainbow Restoration of Nacogdoches is a locally owned franchise in the Neighborly network, based at 2500 E Main St in Nacogdoches. They handle water damage, fire damage, mold remediation, and specialty cleaning for both residential and commercial properties across Nacogdoches County and Angelina County, including Lufkin. Their staff holds IICRC certification, and they offer 24/7 emergency response.
Their water damage process uses moisture detection equipment, thermal imaging, industrial-grade pumps, and dehumidifiers for what they call "rapid structural drying." For mold work, they handle both testing and removal. The cleaning side of the business — carpets, tile and grout, air ducts, hard surfaces — generates the bulk of their reviews and appears to be a significant part of their day-to-day work.
Services
Service area
Based in Nacogdoches, Texas. Serves Nacogdoches County and Angelina County, including Lufkin, Garrison, Cushing, Diboll, and Huntington. Their website lists 28 cities extending to San Augustine, Corrigan, and Center — a wide spread for a small-market franchise.
Review consensus
Carpet and grout cleaning results dominate the praise. Multiple reviewers describe dramatic transformations — carpets brought "from the dead," grout taken from "red mud brown to white." Pat Moore and Kade are named for carpet work. Jennifer Clark is praised for scheduling and customer service, with one commercial client calling her "a treat to work with." Kendall and Abel earned praise for accommodating specific needs. The owner earned a notable mention for honesty — one caller was advised not to spend money on a rug cleaning that would not have been worth it.
0 found across 25 total reviews at 4.9★. No 1-star reviews found across 25 total reviews at 4.9 stars. No negative reviews of any kind appeared in the last 18 months.
The review base is small (25 reviews over roughly 8 years) and heavily weighted toward carpet and cleaning work. Water damage restoration gets a few mentions, but mold remediation has zero reviewer mentions. This may reflect the East Texas market more than the company's capabilities, but buyers seeking mold-specific work have no review evidence to evaluate.
Kendall (technician — positive). Abel (technician — positive). Pat Moore (technician, carpet cleaning — positive, named by two reviewers). Ty McCarty (technician, water damage restoration — positive). Kade (technician, carpet and grout cleaning — positive). Jennifer Clark (GM, scheduling and customer service — positive, named by two reviewers). Albert Johnson (likely staff member based on review phrasing — positive).
This is a well-regarded restoration and cleaning franchise in a small East Texas market. If you need carpet or water damage work, the reviews consistently back them up. For mold remediation, ask for references specific to mold jobs, since no reviewers mention that service. Ask for Jennifer Clark when scheduling — she is the most frequently praised staff member for communication.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest — the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold test before committing to their remediation services.
- Most reviews mention carpet cleaning, grout cleaning, or water damage — not mold work specifically. Their mold remediation capabilities are listed on the website but not confirmed by reviewer experiences.
- This is a franchise operation. The local owner appears engaged (one reviewer noted the owner was onsite during a pipe burst job, another was talked out of an unnecessary purchase), but corporate policies and staffing can change.