Provider profile
SERVPRO of Midland Odessa
Provider snapshot
What this listing says
Midland and Odessa homeowners dealing with mold after water damage who want a single restoration company to handle cleanup through rebuild under one scope.
Best for
- Midland and Odessa homeowners who need mold cleaned up after a water loss and want the same company to handle both the water damage and the mold work.
- Property owners in the broader Permian Basin — including Big Spring, Stanton, and Andrews — who need a restoration company that can get to the job site quickly.
About this company
SERVPRO of Midland Odessa is a restoration franchise serving the Permian Basin out of a location on South County Road 1242 in Midland. Mold remediation is one piece of a broader operation that covers water damage, fire damage, storm repair, sewage cleanup, and biohazard work. Owners Joel Mowery and David J. Miller run the franchise.
The mold side follows SERVPRO's national 7-step process: containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, removal of damaged materials, and restoration. On the water damage side, they use a program called Drybook that calculates how much drying equipment a structure needs, which gives the homeowner documentation showing the equipment count matches the job scope. At least one employee holds OSHA 40-hour Hazwoper, FEMA, and IICRC credentials.
With 15 Google reviews and a 4.0-star rating, the review volume is thin for a company that has been operating in a metro area. Most reviews praise fast response times and friendly crews, but the low total count means a single bad experience moves the needle on their rating.
Services
Service area
Headquartered in Midland, TX on South County Road 1242. The website lists Midland as the service area, but the business name includes Odessa and customer testimonials reference jobs in Big Spring, Stanton, Andrews, and Monahans across West Texas.
Review consensus
Recent reviewers name specific crew members — Stephano, Baltimore, Damien, Aiden, Carlos, Junior, Sally, and Alice — and consistently praise fast arrival times and courteous behavior on site. Carol Wilson described the crew as hard workers who clean as they go. Jamye Senger, a Local Guide with 22 reviews, called out attention to detail. Older reviews mention Tracy for mold inspections and Jared (General Manager) for hands-on setup of drying equipment.
1 found across 15 total reviews at 4.0★. Edward Lee's mother, 84 years old, contacted SERVPRO after another company failed her. SERVPRO visited the property and said they would submit a bid to her insurance company. Two months passed with no bid submitted and no follow-up calls. When she called for updates, she was told her contact was out of town. After four months, she still could not live in her home. The owner's response did not acknowledge the specifics and used template language.
The owner's response to the sole negative review reads like a template — thanking the reviewer and inviting them to call, without addressing the specific complaint about months of silence. With only one negative, this is not yet a pattern, but it does not demonstrate the company engaging with the substance of the concern.
Stephano (crew — positive). Baltimore (crew — positive). Damien (crew — positive). Aiden (crew — positive). Carlos (crew — positive). Junior (crew — positive). Sally (crew — positive). Alice (crew — positive). Tracy (inspector — positive). Jared (General Manager — positive). Carol (owner — positive). Lane (staff — positive).
The crew members who show up on site get consistently good marks for speed and friendliness. The risk is on the administrative side — the one negative review describes a communication breakdown that left a vulnerable customer stranded for months. Ask up front who your point of contact will be, get a written timeline for any bid submissions, and follow up in writing if you do not hear back within the promised window.
Keep in mind
- Only 15 reviews on Google at 4.0 stars. That is a small sample for a franchise in a metro area, making it hard to assess consistency.
- The one recent negative describes an elderly customer who waited months without receiving the bid SERVPRO said they would submit. The owner response was generic and did not address the specific situation.
- SERVPRO is a national franchise. The local owners and crew determine your experience, not the brand name. Ask who will manage your project.
- The website lists service area as Midland only, but the business name includes Odessa. Confirm they will service your specific address before scheduling.