Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Mesquite and eastern Dallas County homeowners dealing with water damage that needs both plumbing repair and mold remediation handled by one company.
Best for
- Mesquite and eastern Dallas County homeowners who need mold remediation tied to a plumbing failure or water damage event, handled end-to-end by one company.
- After-hours and holiday emergencies where water damage is actively spreading and you need same-day extraction to prevent mold growth.
- Commercial properties across the DFW metroplex that need scalable water damage and mold work with insurance documentation built into the process.
- Homeowners who want the plumbing source of moisture fixed by the same company doing the remediation, avoiding coordination between separate contractors.
About this company
Roto-Rooter in Mesquite is a national franchise office at 720 Gross Rd that operates primarily as a plumbing and water damage restoration company. Mold remediation is one piece of a much larger service menu that includes drain cleaning, water heater work, sewer line repair, and emergency water extraction. The Mesquite location covers eastern Dallas County and surrounding areas.
The main differentiator here is the single-vendor model. Roto-Rooter handles the plumbing repair that caused the water damage, the water extraction, the structural drying, and the mold remediation under one dispatch. Most standalone mold companies cannot fix the pipe or drain that created the moisture problem. The mold remediation page references IICRC and AMRT training, HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments.
Roto-Rooter has operated nationally since 1935. The Mesquite office holds Texas plumbing license M-43414 under Ryan Throne and carries BBB accreditation. The franchise model means you are working with a local crew dispatched from a corporate system, not a locally owned shop.
4.8 stars across 560 Google reviews is strong volume for a service-area business. Most recent reviews specifically praise after-hours responsiveness — multiple reviewers describe technicians arriving at 9 or 10 PM, on holidays, or within an hour of calling.
Services
Service area
Headquartered at 720 Gross Rd in Mesquite, TX. The Mesquite office claims coverage across 11 counties: Dallas, Denton, Collin, Ellis, Rockwall, Kaufman, Tarrant, Parker, Johnson, Hood, and Wise. Specific cities listed include Addison, Balch Springs, Carrollton, Cedar Hill, Coppell, DeSoto, Duncanville, Farmers Branch, Glenn Heights, Murphy, Rockwall, Sachse, Royse City, and Terrell. That is an extremely wide footprint — confirm dispatch availability and response time for locations outside eastern Dallas County.
Review consensus
Juan Zamora is the most frequently named technician, appearing in at least 10 positive reviews. Reviewers describe him as responsive, clear in his explanations, and willing to work late nights and holidays. Maison (also spelled Mason/Mayson) appears in 6 or more reviews, often paired with Juan on after-hours calls. Tyler draws praise from 4 reviewers for shower panel work, drain clearing, and overall knowledge. Ricky is mentioned as a manager who coordinates jobs and follows through. Across the board, the strongest theme is after-hours responsiveness — reviewers repeatedly describe technicians arriving within an hour, working past 9 PM, and showing up on Thanksgiving, Christmas Eve, and weekends. Several reviewers note that technicians explained options without pressuring them into unnecessary work.
3 found across 560 total reviews at 4.8★. Vivian Clark said the technician quoted $500 but the final bill came to $934, with a $100 pump from Home Depot and $400 in labor for a short installation. The owner response directed her to email Pat Swanson but did not address the pricing discrepancy. Charlton Peppers initially left a positive review but updated it to 1 star after the drain he paid to have cleared backed up worse within weeks. When he called the technician, the tech denied warranting the work. The owner response was written before the update and only acknowledged the original positive review. Dottie Doyle left a 1-star rating with no text.
Pricing is the recurring thread across both low and mid-rated reviews. Vivian (1-star) described a bill nearly double the quote. Margarita (3-star) called it overpriced. Shahab (positive overall) noted it was expensive. T W said the price was higher than expected but the quality was worth it. This is consistent with national franchise pricing — Roto-Rooter typically charges more than independent plumbers, and the premium is not always communicated upfront. The owner response pattern reinforces the franchise structure: every negative response is signed by Pat Swanson, Customer Satisfaction Manager, and uses nearly identical language redirecting the reviewer to email. None of the 8 responses engage with specific complaint details.
Juan Zamora (technician — praised repeatedly for late-night responsiveness, clear explanations, and drain/sewer work). Maison/Mason/Mayson (technician — praised for teamwork with Juan, going above and beyond). Tyler (technician — praised for shower panel installation, drain clearing, and knowledge). Ricky (manager — praised for coordination and customer care). Steve/Steven (technician — praised for punctuality and sewer line work). Kelvin (technician — praised for diagnostics and clear explanations). Cole (technician — praised for camera inspection and presenting repair options). Ozy (technician — praised for helpfulness and knowledge). Jonathan (technician — praised for promptness and politeness). Zander (technician — praised for helpfulness alongside Ricky). Jesse (technician — praised for courtesy). Matthew (technician — praised for courtesy alongside Jesse). Jose (technician — praised for holiday service). Jason (technician — praised for expertise). Debra (dispatcher — praised for quick scheduling). Norris (technician — cited in 2-star review for asking inappropriate personal questions). Christian (technician — praised for persistence finding an outdoor drain). Kody (technician — praised for after-hours responsiveness). Jordan (technician — praised alongside Maison and Juan). Wes (technician — praised for service). Pat Swanson (Customer Satisfaction Manager — signs all owner responses). Daryl (staff — cited negatively in 4-star review for indifference).
Ask for Juan or Maison if your job involves after-hours water damage or drain emergencies — they have the strongest track record in reviews. Get the total price in writing before any work starts, because multiple reviewers describe final bills exceeding verbal quotes. The franchise structure means consistent availability and equipment, but pricing runs higher than local independents and complaint resolution routes through a corporate email.
Keep in mind
- Mold remediation is a secondary service here. Roto-Rooter is a plumbing and water damage company first. If you need standalone mold work unrelated to a plumbing or water event, a dedicated mold company may be more focused.
- Pricing complaints appear in multiple recent reviews. Two customers reported final bills significantly above initial quotes, and two others described the work as overpriced. Ask for written estimates before work begins.
- Every owner response to negative reviews follows the same template — redirect to Pat Swanson's email. None of the responses engage with the specific complaint details, which suggests corporate reputation management rather than local problem-solving.
- The service area spans 11 counties across the DFW metroplex. Confirm the Mesquite office will dispatch to your location and clarify response times for areas far from Gross Rd.