Provider profile
911 Restoration of East Dallas
Provider snapshot
What this listing says
East Dallas and Mesquite homeowners dealing with mold after water damage, backed by a national franchise with 24/7 dispatch and a 4.9-star Google rating across 80 reviews.
Best for
- Mesquite, East Dallas, and Rockwall County homeowners who find mold after a water event and want one company to handle extraction through remediation.
- Homeowners who need weekend or after-hours emergency response — multiple reviewers confirm same-day Sunday dispatch.
- Buyers comparing quotes across several companies — reviewers repeatedly describe pricing as competitive or reasonable relative to other bids.
- Commercial property owners in the DFW metro needing multi-service restoration with insurance coordination.
- Deployed military or out-of-town owners who need a crew they can manage remotely — one reviewer managed a full mold job from overseas.
About this company
911 Restoration of East Dallas operates out of Mesquite, Texas, as a franchise location of the national 911 Restoration brand. Mold remediation is one of six service lines alongside water damage, fire damage, sewage backup, sanitization, and commercial restoration. The company runs both testing and remediation under one roof.
The mold page describes containment with negative air pressure, HEPA filtration, air scrubbing, and dehumidification. The website also references moisture meters, infrared cameras, and air sampling for detection. Nothing here stands out from what other IICRC-holding restoration franchises offer, but the equipment list is specific enough to confirm they carry the standard toolkit.
911 Restoration is a national franchise system, so this location shares branding, processes, and marketing templates with dozens of other branches. Eric owns this franchise. Juan manages projects. The field crew includes Emilio, Ruben, Estevan, Isaiah, and others named repeatedly in reviews dating back to 2021.
4.9 stars across 80 Google reviews is unusually high. Only one review in the last 18 months falls at 3 stars or below. Multiple reviewers mention getting honest assessments that saved them money — Katie Gresl noted they did a free inspection and told her she did not need extensive repairs, and Ian Pun said they told him not to worry about standing water in his crawl space rather than upselling removal.
Services
Service area
Headquartered in Mesquite, Texas. Claims service across Dallas, Dallas County, Collin County, Tarrant County, Rockwall County, Arlington, Irving, Grand Prairie, Lewisville, Frisco, and Fort Worth. That range spans roughly 80 miles, so response times at the perimeter likely exceed the 45-minute promise.
Review consensus
Eric draws praise by name as the owner who takes initial calls, walks customers through the process, and dispatches crews quickly. Juan managed multiple mold and water jobs and gets noted for same-day quotes, competitive pricing, and strong communication. Emilio and Ruben appear together on field crews and reviewers describe them as courteous and on time. Estevan stands out for detail — one reviewer said he probed every possible mold area in the home. Across the board, reviewers highlight honest assessments: several describe being told they did not need work or did not need as much work as expected. Repeat customer Rishi Mehra confirms consistent service across multiple properties over several years.
1 found across 80 total reviews at 4.9★. Danny Rodriguez, a Local Guide with 68 reviews, called in the morning and was told someone would call back within an hour. No one did. He called again in the afternoon and was promised a callback within minutes. Again, no one called. He hired another company. The owner did not respond to this review.
The franchise model means Eric and Juan handle intake and quoting while rotating field crews (Emilio, Ruben, Estevan, Isaiah) do the work. This split shows in reviews — the intake experience draws praise, but the single negative is also an intake failure (no callback). The owner did not respond to the one negative review, so there is no data on how they handle complaints publicly.
Eric (owner — positive across multiple reviews for responsiveness and honest assessments). Juan (project manager — positive for same-day quotes, competitive pricing, communication). Emilio (field crew — positive, named in multiple reviews for courtesy and quality work). Ruben/Rubin (field crew — positive, paired with Emilio). Estevan (field crew — positive for meticulous detail and attentiveness). Isaiah/Isaih (field crew/project manager — positive for knowledge and sound advice). David (field crew — positive). Ricky (field supervisor — positive for coordination). Glen (field crew — positive). Williard (field crew — positive). Wesley (field crew — positive). Garrett (field crew — positive). Brandon (field crew — positive). Joe (field crew — positive).
Ask for Eric or Juan when you call — they handle intake and quoting, and reviewers consistently praise their honesty and speed. Confirm your specific address falls within their realistic response window, especially if you are west of Dallas or north of Frisco. If they promise a callback and you do not hear back within the hour, call again immediately rather than waiting.
Keep in mind
- They test for mold and remediate it. That means the same company telling you there is a problem is the one selling the fix. Ask whether they will accept a third-party test result or let you hire an independent inspector.
- The claimed service area stretches from Fort Worth to Rockwall County to Frisco — roughly 80 miles end to end. The 45-minute response promise may not hold at the edges. One reviewer noted the crew had to drive across town to the shop before arriving.
- The only recent negative review describes calling twice in one day and never receiving a callback. The owner did not respond to this complaint.
- This is a franchise of the national 911 Restoration brand. Staff, ownership, and service quality at this location do not reflect other 911 Restoration branches elsewhere.