Provider profile
1-800 Water Damage of McKinney & Frisco
Provider snapshot
What this listing says
McKinney and Frisco homeowners with water damage that has turned into a mold problem, where one franchise crew handles dryout through remediation with same-day response.
Best for
- McKinney and Frisco homeowners dealing with mold discovered during or after a water damage event, where one company handling both saves coordination time.
- Commercial property owners in Collin County needing mold remediation — one reviewer described a successful mold job at a government building in Sherman.
- Homeowners who want insurance coordination handled for them, since multiple reviewers confirm the company works directly with adjusters.
- Spanish-speaking homeowners in the McKinney-Frisco area who need restoration services in their language.
About this company
1-800 Water Damage of McKinney & Frisco is a franchise location in the Belfor Franchise Group network, headquartered at 901 N McDonald St in McKinney. Mold remediation sits alongside a larger restoration operation covering water damage, fire and smoke damage, sewage cleanup, and odor removal. Most mold jobs here start as water damage calls: the crew dries out the property, discovers mold, and handles remediation without bringing in a second company.
The mold removal page describes a five-step process: inspect the property, develop a customized plan, contain the impacted area to prevent cross-contamination, remove mold damage, and take preventive measures against regrowth. The website shows IICRC badges and EPA Lead Safe Firm status. They run background checks and drug tests on technicians. Nothing on the website stands out as unusual equipment or methodology beyond standard restoration industry practice.
The franchise operates under Belfor Franchise Group, LLC, with each location independently owned. The website links to a Spanish-language page and lists franchise opportunities, confirming the national brand structure. The McKinney & Frisco location serves a tight cluster of Collin County suburbs.
38 Google reviews at a perfect 5.0 stars is rare. Every single review is 5 stars, with zero negative reviews in the last 18 months. That rating is almost unheard of for a restoration company with this many reviews. It makes the review profile unusually clean but also means there is no complaint data to evaluate how the company handles problems.
Services
Service area
Headquartered in McKinney, Texas. Serves McKinney, Frisco, Allen, Anna, Celina, Little Elm, Lucas, Melissa, Prosper, The Colony, Weston, and Westminster — all within Collin County and its immediate surroundings. One review confirms a commercial mold job in Sherman, about 60 miles north, suggesting willingness to travel for larger projects.
Review consensus
Sherif appears in the most reviews by far. Reviewers describe him as detail-oriented, responsive, and hands-on during water damage emergencies. Multiple reviewers say he arrived within 45 minutes to an hour of their call. Hadi draws praise for quick response and sourcing materials to fix problems within days. Umare is named alongside Hadi for personally inspecting job sites and explaining the work. Abdul gets called out for detailed cleaning. Several reviewers highlight the team working late hours, weekends, and holidays. Insurance coordination is a recurring theme — reviewers say the company talked to adjusters directly and handled approvals.
0 found across 38 total reviews at 5.0★. No 1-star reviews exist in this company's review history. The entire 38-review profile consists of 5-star ratings. One 5-star reviewer (Ranjit) did note that the crew could do a better job enclosing work areas with plastic coverings to prevent dust from spreading, which is the closest thing to a complaint in the dataset.
A perfect 5.0 across 38 reviews is statistically unusual for a restoration company. The review base skews toward water damage emergencies rather than standalone mold jobs. Only a handful of reviews specifically mention mold remediation (Nikhil Joshi, jim tharp, Robert Hines). Most describe water damage response. Several reviewers share the same cultural community ties, which may reflect organic word-of-mouth referrals within a close-knit network rather than astroturfing — the reviews contain specific project details that read as genuine.
Sherif (lead technician/project manager — praised repeatedly for fast response, detail orientation, and hands-on work across water damage and mold jobs). Hadi (technician/coordinator — praised for quick response, sourcing materials, and personal inspections). Umare/Umer (role unclear — praised for personal site inspections and explaining the work). Abdul (technician — praised for detailed cleaning). Vince (technician — praised for carpet cleaning work).
Ask for Sherif or Hadi by name when you call. The review data strongly supports their water damage response capabilities, but mold-specific reviews are thin — only three reviewers describe mold remediation jobs. Before signing a mold contract, get an independent mold assessment and ask the company to walk you through their containment and post-remediation verification process in writing.
Keep in mind
- This company does both mold testing and mold remediation. That creates a financial conflict of interest: the same company that determines whether you have a mold problem also profits from fixing it. Get an independent mold test before committing to their remediation scope.
- The website describes mold remediation methods in generic terms (inspect, contain, remove, prevent). No specific equipment brands, air-quality verification steps, or post-remediation clearance testing details are mentioned. Ask what specific steps they take to confirm the mold is gone.
- Every one of their 38 Google reviews is 5 stars. While that could reflect genuinely strong service, a perfect score with zero negatives makes it impossible to evaluate how the company handles complaints or difficult jobs.
- The service area covers about a dozen Collin County suburbs. One review references a commercial mold job in Sherman, roughly 60 miles north. Confirm response times if your property is outside the core McKinney-Frisco-Allen corridor.