Provider profile
Lubbock Steamer & Cleaning
Provider snapshot
What this listing says
Lubbock homeowners dealing with water damage that has turned into mold will find a single crew that handles extraction, drying, and TDLR-certified mold remediation under one roof.
Best for
- Lubbock-area homeowners who need water damage restored and want the same company to handle mold remediation if it develops
- Property managers who need a reliable rotation company for move-out carpet cleaning and emergency water calls
- Homeowners in smaller West Texas towns like Plainview, Brownfield, or Big Spring who struggle to find restoration crews willing to travel
- Anyone dealing with post-water-damage mold who wants a company that holds both IICRC water and TDLR mold credentials
About this company
Lubbock Steamer Restoration & Cleaning is a family-owned operation based on County Road 7700 in Lubbock that started as a carpet cleaning company and grew into a full restoration outfit. They handle the sequence that West Texas homeowners dread most: a pipe bursts, water sits, mold follows. Their crews carry IICRC credentials for water restoration and TDLR mold certification from the state, so one company can take a job from water extraction through mold remediation without handing off to a subcontractor.
The unusual breadth here is real. Beyond water and mold, they hold DSHS asbestos certification and membership in the American Bio Recovery Association for biohazard work. They also run a cleaning division that does carpet, tile and grout, air ducts, dryer vents, upholstery, and even auto and RV interiors. That range matters because it means they already own the equipment — industrial fans, extraction vacuums, steam units — rather than renting it per job.
The office side runs through Sam, Michelle, and Teresa, names that show up in reviews going back years. Multiple property managers in Lubbock mention using them repeatedly for move-out cleanings and emergency calls. They advertise 24/7 emergency response and list service to 58 cities across West Texas, from Big Spring to Seminole to Plainview. They work directly with insurance carriers and handle claim documentation.
At 4.6 stars across 74 Google reviews, most of that volume is 5-star. The few complaints that exist are recent and unanswered, which is worth noting — the company has not responded to either of its two recent negative reviews.
Services
Service area
Headquartered in Lubbock, Texas at 610 County Road 7700. They list 58 cities across West Texas including Plainview, Brownfield, Idalou, Levelland, Lamesa, Slaton, Big Spring, Snyder, Seminole, Floydada, and Crosbyton. Some of these are over 100 miles from Lubbock, so response times and travel fees likely vary.
Review consensus
Blane and Jeremy are the most frequently named team, appearing in at least 10 reviews for carpet cleaning and air duct work. Reviewers consistently call them fast, early or on-time, and friendly. Tomas gets individual praise for being dependable and knowledgeable. Orlando Rios earned trust from one customer by honestly assessing whether duct cleaning was even needed before starting. The office staff — Sam, Michelle, and Teresa — are praised by property managers for accommodating last-minute scheduling. Multiple reviewers mention pricing as lower than competitors, and several note the company removed stains that previous cleaners could not.
2 found across 74 total reviews at 4.6★. One customer scheduled a Saturday morning appointment a week in advance and waited until 1:30 PM with no communication. Multiple calls and voicemails went unanswered. The no-call no-show earned a 1-star review with one like from the community. The 3-star review describes a second visit where the crew missed an entire room, requiring a return trip, and the final bill came in about $50 higher than the customer expected from the phone quote.
The company has a 0% owner response rate on its recent negative reviews. Both complaints are from 2025-2026, suggesting this is current behavior rather than an old gap. For a family-owned business that reviewers praise for personal attention, the silence on complaints is inconsistent. It could indicate the owners monitor reviews less actively than they manage in-person service.
Blane (field technician — overwhelmingly positive, named in 10+ reviews for carpet and duct work). Jeremy (field technician — overwhelmingly positive, frequently paired with Blane). Tomas/Thomas (field technician — positive, praised for dependability and knowledge). Orlando Rios (field technician — positive, praised for honesty about whether work was needed). Kohl Angeley (field technician — positive, praised for early arrival and professionalism). Sam (office/management — positive, praised by property managers). Michelle (office/management — positive, praised for accommodation). Teresa (office/management — positive, praised for willingness to go above and beyond). Justin (field technician — positive, praised for floor cleaning). Corey (field technician — positive, praised for emergency Saturday response).
Ask for Blane and Jeremy if you are booking carpet or duct cleaning — they have a long track record of fast, well-reviewed work. Get your quote in writing and confirm the total before the crew arrives, since one reviewer reported a discrepancy. If you are booking a weekend appointment, confirm the day before to avoid the no-show issue one customer experienced.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. Texas does not prohibit this, but an independent assessment protects you. Ask whether they use a third-party industrial hygienist for testing or do it in-house.
- Their two most recent negative reviews — a no-call no-show and a pricing discrepancy — both went unanswered by the business. That 0% response rate on complaints is a red flag for how they handle problems after they happen.
- They claim service across 58 cities in West Texas. Some of these are over two hours from Lubbock. Ask about travel fees and response times for your specific location before booking.
- One reviewer reported being quoted one price and charged about $50 more, possibly after a crew had to return for a missed room. Get your quote in writing before work starts.