Provider profile
911 Restoration of Williamson County
Provider snapshot
What this listing says
Williamson County homeowners dealing with mold after water damage who want a single company to handle extraction, drying, and remediation under one roof.
Best for
- Williamson County homeowners who need mold remediation after a water event and want one company to handle both problems.
- Property owners in Liberty Hill and surrounding areas who need same-day emergency response for water or sewage damage.
- Commercial property managers in Williamson County needing restoration services across water, fire, and mold categories.
About this company
911 Restoration of Williamson County is a franchise location based in Liberty Hill, Texas, serving Williamson County. Their primary identity is a multi-service restoration company — water damage is the Google-listed category, but they also handle mold remediation, fire damage, sewage cleanup, sanitization, and commercial restoration. They operate as part of the national 911 Restoration franchise network.
Nothing on their website points to unusual equipment or specialized methods. Their mold process follows a standard sequence: evaluation, containment, removal, cleaning with antimicrobial treatments, restoration, and moisture source correction. They claim a 45-minute response time and 24/7 availability, which is standard for the 911 Restoration franchise model.
Services
Service area
Based in Liberty Hill, Texas, serving Williamson County. The website does not name specific cities beyond Liberty Hill, and the service area page was not included in the evidence. Given this is a single franchise location, coverage likely centers on Williamson County communities near Liberty Hill.
Review consensus
Art, the GM and owner, is named in at least 11 of 16 reviews. Reviewers consistently highlight his responsiveness, transparency, and hands-on involvement — from same-day inspections to walking customers through the process. Multiple reviewers mention fast turnaround times and willingness to work with insurance companies. One reviewer specifically praised the team for being respectful in-home (removing shoes) during a mold inspection. Another noted the finished work exceeded the quality of the original home builder.
1 found across 16 total reviews at 4.7★. The single recent negative review (1 found across 16 total reviews at 4.7 stars) alleges "horrible service and confrontational" behavior but provides no details. The owner responded stating the reviewer was never a customer of this franchise and could not be found in their databases. The reviewer has 9 other Google reviews, so they are not a single-review account. Without more detail from either side, the complaint is inconclusive.
Art (GM/owner — praised in 11+ reviews for responsiveness, transparency, hands-on work, and fair pricing).
Art runs this operation personally and shows up in nearly every review by name. That is a strong signal for a small franchise. Ask for Art directly when you call, and confirm that he or his regular crew will handle your project — not a subcontractor or temporary team.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and then gets paid to remove it has a financial incentive to find more than is there. Consider getting an independent mold evaluation before signing a remediation contract.
- This is a franchise of the national 911 Restoration brand. The local owner and crew determine your actual experience, not the corporate marketing.
- With only 16 Google reviews, the sample size is small. A 4.7 rating at this volume could shift meaningfully with a few new reviews in either direction.