Provider profile
Regent Restoration
Provider snapshot
What this listing says
Lewisville and DFW homeowners dealing with water damage that has led to mold, where one company handling both mitigation and remediation under a single insurance claim matters.
Best for
- Lewisville, Flower Mound, and Carrollton homeowners who need mold remediation tied to an existing water damage claim, handled under one contractor.
- Homeowners near Lewisville Lake where elevated humidity creates recurring moisture problems that feed mold growth after water events.
About this company
Regent Restoration operates out of Lewisville, Texas, and focuses primarily on water damage restoration across the Dallas-Fort Worth metroplex. Mold remediation is one piece of a larger restoration operation that also covers fire damage, asbestos abatement, sewage cleanup, and roof repair. They hold IICRC certification (License 143648) and staff their mold work with crews trained in HEPA filtration, air scrubber deployment, and antimicrobial treatment.
The mold remediation process starts with infrared cameras and moisture meters to trace the water source feeding the mold. They set up containment zones, treat HVAC systems and air ducts, and handle the rebuild afterward. Their website publishes mold removal cost ranges for Dallas ($500-$1,500 for small jobs, $3,000-$6,000+ for larger ones), which is more pricing transparency than most restoration companies offer.
They claim 15+ years of restoration experience and run 24/7 emergency dispatch. The company works directly with insurance carriers, bills insurers on the homeowner's behalf, and says the initial inspection is free. They list service pages for 30+ cities across Dallas, Denton, Collin, and Tarrant counties.
Services
Service area
Headquartered in Lewisville, Texas at 824 Office Park Circle. Serves the Dallas-Fort Worth metroplex across Dallas, Denton, Collin, and Tarrant counties, listing 30+ cities including Dallas, Fort Worth, Plano, Frisco, McKinney, Arlington, Flower Mound, Carrollton, The Colony, and Denton. The breadth of the coverage claim warrants confirming response times for locations far from Lewisville.
Review consensus
Anthony Ramirez stands out across multiple reviews for communication, follow-up calls after job completion, and making insurance claims less stressful. Earl Jackson draws repeat praise as a supervisor who manages projects personally and delivers on floor and cabinet work. Roger Conejo received specific praise for mold remediation knowledge and courtesy. Tanner H. gets called out for punctuality and clear explanations during water mitigation. Reviewers consistently note fast initial response (within hours), insurance handling, and clear communication about process and timelines. Julio Brito and contractor Yordis received detailed praise for kitchen restoration work including cabinet replacement and flooring.
2 found across 480 total reviews at 4.6★. Paulette Clark (Local Guide, 15 reviews) described technicians sitting in their truck for 30+ minutes before checking equipment on daily moisture visits. She was charged over $2,400 for packing three bedrooms and had to unpack everything herself. Total cost reached $10,000 for laminate removal and a week of fan operation. Lisa Crawford (Local Guide, 121 reviews) reported equipment failures: one fan was never turned on and a hot-air drying tube came untaped, heating the home to outdoor temperatures. When she called her rep to report the problems, she felt dismissed. The owner response to Crawford was a template directing her to a feedback URL without addressing the equipment failures.
A split emerges between the water mitigation side of the business and the reconstruction side. The 3-star review from John Mendiola (Local Guide, 30 reviews) captures this directly: he praised the mold mitigation project manager while detailing how the reconstruction team cut corners, damaged personal belongings with paint, offered only $50 credit for a damaged vacuum (despite security camera evidence), and reused old drywall instead of installing new material. Carol Owen's 4-star review echoes this with a 'slight problem' with the repair crew not doing exactly what was promised. Owner responses are uniformly template-based, directing all complainants to the same feedback URL regardless of complaint severity or specifics.
Anthony Ramirez (project manager — praised repeatedly for communication and follow-up). Earl Jackson (supervisor — praised repeatedly for project management and floor work). Roger Conejo (mold remediation — praised for knowledge and courtesy). Tanner H. (water technician — praised for punctuality and process explanations). Julio Brito (water mitigation — praised for speed and communication). Yordis (contractor — praised for kitchen restoration quality). Marcus (technician — praised for dedication and people skills). Joseph (technician — praised alongside Marcus). Nick (technician — praised for knowledge of restoration process). Merlin (billing — praised for payment clarity). Lachel (coordinator — praised repeatedly for quick and efficient handling). Stacy Burris (coordinator — praised for follow-up). David Hockenberry (coordinator — praised for friendliness and knowledge). Jeff Simpson (coordinator — praised for responsiveness). Mike (service tech — praised for floor and cabinet work, noted as limited on time across jobs).
Ask for Anthony Ramirez or Earl Jackson by name if you want a project manager who stays in contact throughout. Watch the reconstruction phase closely: the mitigation team earns consistent praise, but multiple reviewers flag quality drop-offs when the rebuild crew takes over. Get a written scope of work with line-item pricing before authorizing anything beyond the initial water extraction.
Keep in mind
- Regent Restoration does both mold testing and mold remediation. That creates a conflict of interest: the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold test before committing to their remediation scope.
- Two detailed negative reviews describe a gap between the water mitigation team (praised) and the reconstruction team (criticized for rushed work, paint on belongings, and shortcuts). The mitigation crew and the rebuild crew may deliver different levels of quality.
- One reviewer reported being charged over $10,000 for laminate floor removal and a week of fans, and described technicians sitting in their truck for 30+ minutes before starting work. Get a line-item breakdown before authorizing work.
- Owner responses to negative reviews follow an identical template directing reviewers to a feedback URL. None engage with the specific complaint. This suggests reputation management over direct problem-solving.
- Their service area spans 30+ cities across four counties. Confirm crew availability and response times for your specific location, especially outside Lewisville and the immediate Denton County area.