Provider profile
ERC Water Damage Restoration League City
Provider snapshot
What this listing says
League City homeowners dealing with water damage or mold who want one in-house crew to handle demolition, remediation, and reconstruction without subcontractor handoffs.
Best for
- League City and Galveston Bay area homeowners who need water damage or mold work followed by full reconstruction under one company.
- Post-hurricane property owners who want help navigating TWIA or homeowner's insurance claims — several reviewers specifically credit the team with getting full roof replacements approved.
- Commercial property owners needing emergency restoration — one reviewer describes a car-into-building incident handled from boarding to rebuild in four weeks.
- Homeowners who want a TDLR-licensed mold contractor that also handles the reconstruction afterward, eliminating the need to hire a second company.
- Buyers in Pearland, Friendswood, or Clear Lake who need a restoration company with a physical office nearby rather than a franchise dispatching from across Houston.
About this company
ERC Services (also operating as ECO Restoration & Cleaning Services) is a locally owned restoration and construction company based in League City, TX, with a second office in north Houston. They handle water damage, fire and smoke damage, mold remediation, roofing, and full reconstruction. Their central pitch: one in-house team carries a project from emergency response through final rebuild, no subcontractors involved.
On the mold side, they hold a TDLR license for regulated mold work in Texas and carry IICRC certifications in water damage restoration, fire and smoke cleanup, mold remediation, and contents processing. Their website describes a six-step mold process: assessment, containment using negative air pressure, HEPA air filtration, removal, cleaning with antimicrobial treatments, and restoration. They also do mold testing and inspection, which creates an inherent conflict of interest worth noting. For roofing, they hold manufacturer certifications from GAF, Owens Corning, CertainTeed, and FORTIFIED.
The company claims over 20 years of experience and emphasizes insurance coordination as a core part of their service. Julia and other office staff handle documentation and adjuster communication. Their service list is broad: beyond restoration, they offer home remodeling, kitchen and bathroom renovations, carpet cleaning, air duct cleaning, and sewage cleanup.
At 4.6 stars across 81 Google reviews, the rating is solid but not exceptional. The positives cluster heavily around roofing and water damage work. The negatives, while few, raise concerns about contents handling during packout jobs.
Services
Service area
ERC operates from two offices: League City (1707 State Hwy 3) and north Houston (920 FM 1960 Rd E). The website lists 16 service cities spanning from Galveston to Conroe, including Pearland, Friendswood, Clear Lake, Pasadena, Sugar Land, Missouri City, Katy, Cypress, Baytown, La Porte, Humble, The Woodlands, Tomball, Magnolia, Spring, and Kingwood. That covers a radius of roughly 60 miles, which is broad for an in-house crew model.
Review consensus
Casey Murphy is the most frequently named employee across all reviews, praised repeatedly for clear communication, insurance advocacy, and responsive follow-up on roofing projects. Lucas draws strong marks for water damage mitigation and remediation work, with multiple reviewers noting fast arrival and clean work. Julia is credited by several reviewers for navigating insurance paperwork and keeping customers informed throughout the claims process. Matt Pettit, Robert Randazzo, and Michael each earn individual praise — Matt for managing roof and siding repairs, Robert for insurance negotiation on roof replacements, and Michael for calming a homeowner during a mold discovery. Mario, Jordan, Dylan, and Jarod receive positive mentions for field work across restoration and construction projects.
3 found across 81 total reviews at 4.6★. Three complaints share a thread: all involve contents handling or documentation disputes during larger restoration projects. Austin Collom (December 2025) reported mold still present on belongings and a damaged bed frame after a packout; the owner responded that they wrote off $7,000 in services and that contents went directly to the customer's storage unit, framing it as a landlord dispute. Katie Fernandez (September 2025) described stolen glass figurines from a sealed memorabilia box, poor rebuild quality requiring rework, and damaged items during pack-back; the owner could not locate her account under the name given. John Cotton (July 2025) alleged the company discarded valuables during demolition without notice, charged insurance for reconnection work never performed, and that insurance adjusters flagged falsified records and photos; the owner responded with only a period.
The owner responds to all three recent negatives, but the quality varies sharply. One response provides specific financial details and context (Collom), one claims inability to find the customer's account (Fernandez), and one offers no substantive reply at all (Cotton). The Cotton non-response is notable because that review contains the most specific and serious allegations. This inconsistency suggests the company engages when it has a defensible position but goes silent when it does not.
Casey Murphy (roofing sales/project manager — strongly positive across 15+ reviews). Lucas (water damage/remediation technician — positive). Julia (office coordinator/insurance — positive). Michael (remediation — positive). Matt Pettit (roofing/siding project manager — positive). Robert Randazzo (roofing sales — positive). Mario (field technician — positive). Jordan (field technician — positive). Jarod (construction/carpet — positive). Dylan (insurance claims — positive). John Muro (roofing representative — positive). Mark (roofing/damage assessment — positive). Nick (field technician — positive). Aden, Cam, Landon (field workers — positive). Maddy (carpet cleaning — positive). Ms. Green (office/paperwork — positive).
ERC's strength is carrying a project from emergency call through full rebuild with one crew, and Casey Murphy's name appears so often in positives that asking for him on a roofing job is a reasonable move. For mold work, ask Lucas. The contents-handling complaints are few but specific enough to warrant getting a detailed inventory and photo documentation agreement in writing before any packout begins.
Keep in mind
- ERC does both mold testing and mold remediation. This is a conflict of interest under Texas regulations — the company that finds the mold has a financial incentive to recommend removal. Consider getting an independent mold inspection before committing to their remediation services.
- Three 1-star reviews across 81 total raise concerns about contents handling. Two reviewers report missing personal items after packout, and one alleges items were discarded without notice during demolition. The company disputes these claims in owner responses but the pattern is worth watching.
- The service area listed on the website spans 16+ cities from Galveston to Conroe to Katy — a radius of roughly 60 miles. Ask whether your location gets the League City in-house crew or a longer-distance dispatch.
- One reviewer (John Cotton) alleges the company charged insurance for monitoring visits that did not occur and that adjusters flagged falsified documentation. The owner response to this review was a single period — no substantive reply. This is a single account, but the specificity of the claim warrants asking about documentation practices upfront.