Provider profile
SS Water Restoration
Provider snapshot
What this listing says
Denton and Collin County homeowners dealing with mold discovered after a water leak, especially if they want one company to handle extraction, drying, mold removal, and rebuild under the same roof.
Best for
- Denton and Collin County homeowners who discover mold after a water leak and want one contractor to handle water extraction, mold removal, and drywall rebuild.
- Property owners who need same-day emergency response for active water damage that could lead to mold growth.
- Homeowners paying out of pocket who need a company willing to scale the scope of work to fit a budget, as one reviewer described SS adjusting their estimate after the drying phase.
- Business owners in the north Dallas metro who need commercial water and mold restoration with insurance coordination.
About this company
SS Water Restoration is a water damage and mold remediation company based in Krugerville, TX, with a second office in Plano. Their primary identity is water damage restoration, but mold remediation is a full service line with its own dedicated page, inspection process, and service area listings across Denton and Collin counties. They also handle fire damage and sewage cleanup. They hold Texas license #RCO1659 and claim IICRC team credentials on their service area page.
What stands out is the in-house rebuild capability. One reviewer (Brandt Brooks, from the website's about page) described a large water damage and mold job where the same company handled mitigation through reconstruction, eliminating the need to coordinate separate contractors. The mold remediation page describes a multi-step process: assessment, removal, HEPA air filtration, moisture control, restoration and repair, and prevention recommendations. They use air movers, dehumidifiers, and water extractors as their core equipment.
The company was founded with a stated mission of helping people recover from water and mold events. They operate two locations: 4620 Hwy 377 #7 in Krugerville and 5700 Tennyson Pkwy Suite 332 in Plano. Multiple reviews reference Stephan (also spelled Stefan/Stephen) as an owner or senior figure who personally handles inspections and coordinates with insurance adjusters.
A 5.0-star rating across 107 Google reviews is statistically unusual. No company at that volume maintains a perfect score without either strong service delivery or active review management. The review content shows named staff, specific job details, and varied scenarios, which points toward genuine satisfaction rather than manufactured reviews.
Services
Service area
Based in Krugerville, TX at 4620 Hwy 377 #7, with a second office at 5700 Tennyson Pkwy Suite 332 in Plano, TX. Claims service across Denton and Collin counties, listing 35+ cities including Aubrey, Prosper, Frisco, Celina, McKinney, Plano, The Colony, Little Elm, Allen, Lewisville, Flower Mound, Southlake, Grapevine, Carrollton, Richardson, Garland, Dallas, and Sherman. Sherman is roughly 60 miles from Krugerville, so confirm response time for outlying locations.
Review consensus
Richard Stabe draws the most mentions across reviews, consistently described as thorough, knowledgeable, and direct about what needs to happen. Multiple reviewers say he took the time to explain the scope of damage and recommended action plans clearly. Shelby gets repeat praise for speed, knowledge, and walking customers through insurance paperwork. Alfredo earns mentions for detailed inspections, patience, and honesty, with one reviewer (J L) crediting him for providing photo evidence and spending extra time. Colt draws praise for fast response and clear communication. Alyssa, who answers the phone, gets specific praise for being personable and guiding customers through the initial process. Stephan (also Stefan/Stephen) appears across older and newer reviews as a senior figure praised for being easy to work with and handling insurance coordination. Tami G's detailed review describes a multi-stage process from free inspection through demolition, crediting multiple staff members and noting the company worked to keep costs affordable when insurance denied coverage.
0 found across 107 total reviews at 5.0★. No negative reviews exist in the recent 18-month window. There are zero 1-star, 2-star, or 3-star reviews to evaluate.
The absence of any negative reviews across 107 total is itself a pattern. Every company at this volume accumulates at least a few complaints from scheduling misunderstandings, miscommunications, or unmet expectations. The review profile is uniformly positive, which either reflects genuinely strong operations or suggests some degree of review curation. The reviews themselves contain specific details, named staff, and varied job descriptions, which argues against fabrication. Multiple reviewers describe insurance coordination as a strength, and the owner responses (visible on several reviews) are personalized and reference specific staff members by name rather than using templates.
Richard Stabe (inspector/technician — positive across 20+ reviews, praised for thoroughness and clear explanations). Shelby (technician/project lead — positive across 6+ reviews, praised for speed, knowledge, and insurance help). Alfredo/Freddo (inspector/technician — positive across 7+ reviews, praised for detailed inspections and honesty). Stephan/Stefan/Stephen (owner or senior manager — positive across 5+ reviews, praised for direct involvement and insurance coordination). Colt (technician — positive across 4 reviews, praised for immediate response and communication). Alyssa (office/phone staff — positive across 2 reviews, praised for guiding callers through the process). Shane (technician — positive across 2 reviews, praised for communication and flexibility). Doug (technician — positive across 2 reviews, praised for compassion and quick arrival). Dylan (project lead — positive in 1 detailed review, praised for constant contact on a large mold and rebuild job). Kolby (technician — positive in 1 review, paired with Shelby and Colt). Jacob (technician — positive in 1 review, paired with Stephan and Shelby). Saul (technician — positive in 1 review). Luis (technician — positive in 1 review, part of the finishing crew).
With zero negatives in the recent window and 107 reviews at a perfect 5.0 stars, the review record gives you nothing to worry about but also nothing to learn from. Ask for Richard or Shelby by name if you want the staff members reviewers mention most. Get an independent mold test before signing a remediation contract, since they do both inspection and remediation.
Keep in mind
- They do both mold testing/inspection and mold remediation. That creates a conflict of interest: the company identifying your mold problem is also the one billing to fix it. Get an independent mold assessment before committing to remediation work.
- This is a water damage restoration company first. Mold remediation is one of four service lines. If you have a standalone mold problem without water damage, ask specifically about the mold team's experience and how many mold-only jobs they handle per month.
- The service area claims are broad, covering 35+ cities across Denton and Collin counties, plus Dallas, Sherman, Garland, and Richardson. Confirm response time for locations far from Krugerville or Plano.
- The website mentions IICRC credentials on the service area page but does not specify which individual technicians hold which certifications. Ask which members of the crew assigned to your job carry mold-specific credentials.
- 107 reviews and a 5.0 rating with zero recent negatives means you have no complaint data to evaluate. That is unusual and leaves you without warning signals to watch for.