Provider profile
SERVPRO of Kingwood
Provider snapshot
What this listing says
Kingwood and northeast Houston homeowners dealing with mold after flooding or pipe breaks who want a franchise crew with 20+ years of local hurricane and flood restoration experience.
Best for
- Kingwood, Humble, and Porter homeowners who need mold remediation after water damage from flooding or pipe breaks.
- Homeowners who want a single company to handle water extraction, mold cleanup, and rebuild under one scope of work.
- Commercial property owners near Bush Intercontinental Airport who need after-hours emergency mold response.
- Insurance claimants whose carrier works with the SERVPRO franchise network for streamlined documentation.
About this company
SERVPRO of Kingwood is a franchise restoration operation based at 1621 Lakeville Dr in Kingwood, TX, serving the northeast Houston corridor. They handle mold remediation as one part of a broader restoration business that also covers water damage, fire damage, storm recovery, biohazard cleanup, and reconstruction. Owners Derek and Gabrielle Shaw and Susan and Randy Meacham run this location.
What stands out here is the hurricane and flood context. This crew has worked through Harvey, Beryl, the Tax Day floods, and repeated Lake Houston releases. That means they deal regularly with the mold growth that follows standing water in a humid subtropical climate. Their website references IICRC credentials in Applied Microbial Remediation, and they describe a process using containment, air scrubbers, HEPA vacuums, and antimicrobial treatments. They also offer contents packout and storage, which matters when mold has spread through a home's belongings.
The franchise has operated in this market for more than two decades. They are part of SERVPRO's national Disaster Recovery Team, which gives them access to additional crews and equipment during large-scale events. The local ownership group maintains a LinkedIn presence under SERVPRO Team Shaw.
4.5 stars on Google across 59 reviews is solid but not exceptional. The review volume is moderate for a company that has been operating this long, which could reflect the franchise's reliance on insurance referrals rather than organic search traffic.
Services
Service area
Headquartered in Kingwood, TX. Serves Kingwood, Humble, Lake Houston, Porter, New Caney, East Montgomery County, Cleveland, and the surrounding northeast Houston communities. The service area extends from the master-planned neighborhoods around the Livable Forest to the commercial corridors near Bush Intercontinental Airport.
Review consensus
Responsiveness is the dominant theme. Multiple reviewers mention same-day or next-day arrival. Felton Price appears in at least five reviews, praised for professionalism, trustworthiness, and thoroughness. Rashad Kennedy shows up in three reviews for prompt estimates and clear communication. Jeffrey and Shauntel (also spelled Shawntell) are named together twice for water emergency response. Kevin Wilkes drew praise as crew chief for hands-on damage assessment. Reviewers consistently mention feeling comfortable leaving crews unsupervised in their homes.
0 found across 59 total reviews at 4.5★. No negative reviews (1-3 stars) appeared in the last 18 months. The only signal of dissatisfaction comes from Bill Raymond's 4-star review, which noted that while remediation and cleanup were good, floor replacement took over two weeks and was still incomplete at the time of the review.
The absence of recent negatives across 59 reviews is unusual. One possible explanation is that this franchise handles most jobs through insurance referrals, and insurance-directed customers may be less likely to leave negative public reviews. Also worth noting: owner Randy Meacham left a 5-star review on the business's own Google page, which is a common but transparency-reducing practice.
Diego (technician — positive). Felton Price (technician — strongly positive, named in 5+ reviews). Noah (technician — positive, paired with Felton). Jeffrey/Jeffery (technician — positive, paired with Shauntel). Shauntel/Shawntell (technician — positive, paired with Jeffrey). Darren (technician — positive). Justin (technician — positive, paired with Darren). Jordan (technician — positive). Landon (technician — positive). Jason (technician/estimator — positive). Rene (technician — positive). Bernard (technician — positive). Isaac (technician — positive). Kevin Wilkes (crew chief — positive). Christine (scheduling — positive). Rashad Kennedy (technician/estimator — positive, named in 3 reviews). Sean (technician — positive). Jorge (technician — positive). Joshua (technician — positive). Mike (technician — positive). Thomas (technician — positive). Nelson (technician — positive). Oscar (technician — positive). Darien (technician — positive). Edith Tristan (fire team — positive). Mirian Reyes (fire team — positive). Laura Velez (fire team — positive). Joaquin Longoria (fire team — positive). Jael Silva (fire team — positive). Mercedes Zambrano (fire team — positive). Yanira Rodriguez (fire team — positive). Carlos Torres (fire team — positive). Ena Gonzalez (fire team — positive). Virginia Olguin (fire team — positive).
This franchise gets consistently positive reviews for fast response and courteous crews, with Felton Price and Rashad Kennedy standing out by name. Ask the office which crew will handle your job and whether that crew has specific mold remediation experience, since this is a general restoration company that rotates staff across water, fire, and mold work.
Keep in mind
- This is a franchise operation. Your experience depends heavily on which crew the local office dispatches, and staff turnover at franchise locations can be higher than at owner-operator companies.
- They do not perform mold testing. You will need a separate inspector to confirm mold presence and do post-remediation clearance testing, which actually removes the conflict of interest that arises when one company does both.
- Mold remediation is one service among many here. This is primarily a water damage and general restoration company, not a mold specialist.
- The service area claim spans from Kingwood to Cleveland and East Montgomery County. Confirm response times for locations at the edges of that range.
- Randy Meacham, listed as an owner, also left a 5-star review on the business's own Google listing.