Provider profile
SERVPRO of North Irving
Provider snapshot
What this listing says
Irving and north Dallas homeowners dealing with water damage or mold who want a single SERVPRO franchise that handles mitigation, remediation, and reconstruction under one roof.
Best for
- Irving and north Dallas homeowners who need water damage mitigation with same-day response
- Property owners who want one company to handle everything from mold cleanup through reconstruction, avoiding multiple contractor handoffs
- Commercial property managers in the Dallas area needing packout, contents restoration, and inventory tracking
- Homeowners dealing with post-flood mold who want a franchise with an established local track record
About this company
SERVPRO of North Irving is a restoration franchise based on West Airport Freeway in Irving, Texas, owned by Derek D. and Gabrielle G. Shaw. They serve the Irving and north Dallas area with 24/7 emergency response, claiming a typical arrival window of 2 to 4 hours. The franchise covers the full disaster lifecycle: water extraction, fire and smoke cleanup, mold remediation, storm damage, and reconstruction.
What stands out is the single-source scope. This franchise handles contents packout with digital inventory tracking, textile cleaning through an Esporta washing system, document and photo recovery, electronics restoration, and the rebuild itself. That means one point of contact from the initial water extraction through drywall replacement and paint. The website mentions IICRC training for staff. They also offer general and specialty cleaning services including HVAC/air duct cleaning, biohazard cleanup, and odor removal.
The franchise claims 30-plus years of operation under the SERVPRO brand. Owner Micheal (referenced in reviews as personally responding to flood calls in Ellis County) and the Weavers (noted by a local school for community involvement) suggest hands-on ownership. The website identifies Derek D. and Gabrielle G. Shaw as the franchise operators.
At 4.6 stars across 95 Google reviews with zero negative reviews in the last 18 months, this is a stable rating. The absence of recent complaints is notable for a restoration company, though the relatively modest review count makes it harder to identify patterns.
Services
Service area
SERVPRO of North Irving is headquartered in Irving, Texas. The website lists Dallas and Irving as the primary service area. Reviews reference jobs in Waxahachie, Corsicana, Garland, Plano, and Carrollton, suggesting coverage across the broader Dallas-Fort Worth metroplex south into Ellis County.
Review consensus
Jessica Doherty stands out across eight reviews for communication, insurance coordination, and walking customers through the restoration process. Chance draws praise for responsiveness and explaining the drying timeline. Kameron is named in three reviews for being respectful and friendly on-site. Jake earned two reviews highlighting his communication and knowledge during water damage jobs. Ronal is praised for mold cleanup work and clear process explanations. Maria Alonso is recognized for detailed cleaning work. Reviewers consistently highlight fast response times, willingness to explain the process step by step, and care with personal belongings.
0 found across 95 total reviews at 4.6★. No 1-star or negative reviews from the last 18 months appear in this data set. The absence of recent complaints limits the ability to identify current weaknesses or staffing issues.
The review timeline shows a cluster of reviews in June-August 2019 (many naming Jessica Doherty) and March 2023 (naming Chance, Jake, and Kameron), with gaps between. This is a common pattern for franchise locations where review campaigns follow staff training or ownership emphasis on reputation. The 2019 cluster in particular has multiple single-review accounts praising the same employee, which could reflect a genuine customer service standout or coordinated review solicitation.
Jessica Doherty (customer service/coordinator — strong positive across 8+ reviews for communication and insurance handling). Chance (technician — positive for responsiveness and process explanation). Kameron (technician — positive for professionalism and respect). Jake (technician — positive for communication and knowledge). Ronal (technician — positive for mold cleanup and process explanation). Maria Alonso (cleaning — positive for detailed work). Bill (rebuild manager — positive for construction management). TJ (technician — positive for daily status updates during drying). Brian (technician — positive for water damage response). Alex (technician — positive for water damage response). Lori (staff — positive for insurance coordination). Ashley (staff — positive for insurance coordination). Micheal (owner — positive for personal flood response). Jeremy, Jordan, Christian, Harley (moving/packout crew — positive for care with belongings).
This SERVPRO franchise has a clean recent record and a long list of named staff drawing praise for communication and fast response. Ask whether Jessica Doherty, Chance, or Kameron are still on staff, since many of the strongest reviews are tied to specific people rather than the operation as a whole. Get your mold testing done independently before engaging them for remediation work.
Keep in mind
- This company does both mold testing and mold remediation. That creates a conflict of interest: the same company that tells you whether you have a mold problem profits from fixing it. Consider getting an independent mold test before hiring them for remediation.
- SERVPRO is a franchise system. Each location is independently owned and operated. The national brand reputation does not guarantee the quality of this specific franchise.
- The service area listed is Dallas and Irving, but some reviews reference Waxahachie, Corsicana, Garland, Plano, and Carrollton. Ask for confirmation that your address falls within their primary coverage zone, not an extended travel area.
- Most reviews date from 2019 to 2023. Only one review is from 2026. The older reviews reference staff members (Jessica Doherty, Bill, TJ) who may no longer work there.