Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Irving and Dallas metro homeowners who need mold remediation handled alongside the plumbing or water damage that caused it, with 24/7 dispatch and IICRC-trained crews.
Best for
- Irving, Coppell, Carrollton, and Farmers Branch homeowners dealing with water damage that has led to mold growth and needs both plumbing repair and remediation.
- Buyers who want one company to handle the plumbing fix, water extraction, drying, and mold cleanup rather than coordinating multiple contractors.
- Commercial property managers across the Dallas metro who need scalable water damage and mold response with insurance documentation built in.
- Homeowners facing a weekend or holiday emergency where mold-related water damage cannot wait for Monday morning.
About this company
Roto-Rooter operates a franchise location at 3817 Conflans Rd in Irving, Texas, serving the broader Dallas-Fort Worth metro. They are primarily a plumbing and water damage restoration company. Mold remediation is one piece of a much larger operation that includes drain cleaning, sewer line repair, water heater service, and emergency water extraction.
What sets this location apart from standalone mold companies is the in-house plumbing capability. When mold results from a burst pipe or sewage backup, Roto-Rooter can fix the plumbing source and handle the remediation without bringing in a second contractor. Their mold remediation page references HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments. Their water damage crews hold IICRC training and follow IICRC drying and cleanup standards.
Roto-Rooter has operated nationally since 1935. The Irving location is part of the Dallas branch and covers 11 counties across the metro, from Denton and Collin in the north to Johnson and Hood in the southwest. The plumbing license is held by Ryan Throne (M-43414), regulated by the Texas Board of Plumbing Examiners. They offer financing through Synchrony Bank and work directly with insurance companies on claim documentation.
4.8 stars across 1,501 Google reviews is a strong rating for a high-volume franchise operation. Most plumbing and restoration companies at this review count sit between 4.3 and 4.6. The volume reflects the national brand's name recognition and 24/7 availability, but the negative reviews cluster tightly around pricing, which is worth reading before you call.
Services
Service area
Headquartered at 3817 Conflans Rd, Irving, Texas. The Irving location names Coppell, Carrollton, and Farmers Branch as nearby service areas. The broader Dallas branch claims coverage across 11 counties: Denton, Collin, Ellis, Dallas, Rockwall, Kaufman, Tarrant, Parker, Johnson, Hood, and Wise. That is an enormous territory stretching from Mineral Wells to Terrell, so confirm response times for locations far from Irving.
Review consensus
Juan is the most frequently named technician across recent reviews. K Wood called him a "wonderful communicator" and plans to request him specifically. Chris Coker, Yolanda Carroll, Ali Mich, Regina Sanders, Lisa Avignone, Natalie Wilson, and Matt Smart all praised Juan by name for fast diagnosis, clear explanations, and no-pressure service. Drew earned high marks from Kimberly Lawler for communication and cleanliness, from Brian Saunders for water heater installation, and from morgan williams who said she would give him 10 stars. Antiono earned praise from Rochelle Rannigan for tracking a sewer gas leak via smoke test and completing the repair in hours. Udwoda handled a water heater element replacement for Jim Hall and arrived within the promised window. Steve and Michael rescued C Hamilton on a rainy Sunday. Several reviewers highlight same-day response and 24/7 availability as key strengths.
14 found across 1501 total reviews at 4.8★. Pricing dominates the complaints. Eric Dean was quoted $6,500 for a water heater replacement and called it price gouging during a declared disaster. Boswell Brad paid $1,499 for parts costing $200 at a supply shop and was refused cost documentation. Jangmi Paek paid $824 for two tankless water heater flushes when competitors charge $100-$150 per unit. J Crosslin, a retired Air Force plumber, paid nearly $500 for 15 minutes of drain cleaning. Cacedie Fira was told $99 online but quoted $600+ on arrival for a home inspection, with repair estimates including $659 for a loose toilet and $1,250 for a loose kitchen faucet. Beyond pricing, Omar Perez reported that a leak test made his leak worse, the crew cut into a bedroom wall and found nothing, and a second company located the actual problem immediately. Dianne Crumpton described incomplete PVC work, dirt left on her AC unit, a forced shower drainpipe, and a field supervisor named Jason M. who discussed concerns by phone but never visited the house. Shirin Danesh Heidari paid over $1,600 for a water heater fan replacement that failed within a year, and nobody returned her callback. Debra McGowan said two technicians from the Irving location pushed a hot water heater service contract instead of addressing her toilet issue.
The pricing complaints are not random one-offs. Six of the fourteen 1-star reviews specifically cite bills or quotes far above market rate, with three reviewers independently comparing Roto-Rooter's pricing to competitors and finding a 2x to 4x markup. This pattern is consistent with franchise operations where individual technicians set pricing using a national rate card that may not reflect local market rates. The owner response pattern reinforces this: Pat Swanson, the Customer Satisfaction Manager, responds to nearly every negative review with a near-identical template asking the reviewer to email their service address and a copy of the review. The responses never acknowledge specific pricing concerns, never offer refunds or adjustments in the public reply, and in one case (Dianne Crumpton's 1-star review) the response was a copy-paste of a positive reply meant for a different customer entirely.
Juan (technician — strongly positive, named in 8+ reviews for fast work, clear communication, and no-pressure service). Drew (technician — positive, praised for water heater installs, drain work, and communication). Antiono (technician — positive, praised for smoke test diagnosis and pipe repair). Steve (technician — positive, praised for Sunday emergency and fair pricing). Michael (technician — positive, paired with Steve on emergency call). Cole (technician — positive, paired with Juan on sewer line job). Casey (technician — positive, paired with Juan on a Saturday job). Andrew (technician — positive, described as helpful and thorough). Udwoda (technician — positive, water heater element replacement, hit arrival window). Nick (technician — positive, courteous drain clearing). Jason M. (field supervisor — negative, failed to follow up on incomplete PVC work for Dianne Crumpton). Pat Swanson (Customer Satisfaction Manager — responds to nearly all negative reviews via template).
If you need mold remediation tied to a plumbing or water damage event, ask for Juan by name and get a written estimate before any work starts. Compare that estimate to at least one local competitor. The 24/7 availability and one-company-handles-everything model is genuinely convenient, but the pricing complaints are too consistent to ignore. Ask for an itemized breakdown of parts and labor costs, and confirm whether the diagnostic fee applies to your final bill.
Keep in mind
- Pricing is the dominant complaint. Multiple reviewers report bills two to four times higher than competitors for the same work. Boswell Brad paid $1,499 for parts that cost $200 at a supply shop. Eric Dean was quoted $6,500 for a water heater replacement. Get a written estimate before work begins and compare it to at least one other company.
- Mold remediation is a small part of what Roto-Rooter does. Their primary identity is plumbing and water damage. If your mold problem is not connected to a plumbing or water damage event, a dedicated mold remediation company may have more focused experience.
- The service area claim spans 11 counties and over 100 cities. Response times will vary depending on where you are relative to the Irving office. Confirm estimated arrival time when you call.
- Owner responses to negative reviews follow a near-identical template directing customers to email Pat Swanson. In one case, Dianne Crumpton's 1-star complaint received a response praising Peter and Jorge for "excellent service" -- clearly a copy-paste error. The 93% response rate looks attentive, but the responses rarely engage with the specific complaint.
- The $99 diagnostic fee applies even if no work is performed. Brianna Skinner and Cacedie Fira both flagged unexpected costs at the initial visit. Ask upfront what the visit fee covers and whether it applies to your estimate.