Dry Force Water Removal Specialists

Dave Penn and Michael Wilson get named most often. Reviewers describe Dave as knowledgeable, patient, and willing to start work before his team arrives. Michael Wilson draws praise for late-evening response calls, detailed assessments, and helping with insurance paperwork. Estvan (also spelled Estevan) appears in at least eight positive reviews for being fast, honest, and good at explaining the drying process. Tyrin Wright gets noted for arriving with mitigation equipment ready and helping customers start insurance claims on the spot. Adam Shortell earns praise from a property manager for quick response and professionalism. The mitigation team overall gets strong marks for speed, daily communication, and documentation quality. Remote monitoring is mentioned positively by multiple reviewers who appreciated not having daily home visits.

26 found across 2408 total reviews at 4.7★. 26 found across 2,408 total reviews at 4.7 stars. The dominant complaint is billing surprise after insurance shortfall. At least eight reviewers describe a similar sequence: the consultant assured them insurance would cover everything, work began immediately, and then the homeowner received a bill ranging from $1,300 to $13,000 when the insurance payout fell short. Guadalupe Mcondee says Esteban promised insurance would pay, then charged $1,300 for two days of drying equipment in a home with minimal water. Brittany reports Dave initially earned her trust but stopped responding after she received a $3,000+ bill insurance would not cover. Tony Johnson claims Dry Force billed $13,000 for two weeks of fans without meaningful tear-out or investigation, and his insurance company repeatedly requested billing details Dry Force would not provide. On the restoration side, Juan C. says project manager Jeremy tried to convince him poor-quality floor work was normal until an independent inspector flagged the problems, turning a two-week job into three months. Skylar Broom praises the mitigation team but says restoration project leader Frank scheduled a final walkthrough when an entire bathroom had not been started, and worker Mathew delivered subpar finish quality. Liz Hastings describes receiving four different bill amounts from Dry Force and being threatened with a lien by Donna when she asked for a consistent invoice. Melissa Cunningham and Bradley Olsen also report lien threats. Carly Norwood called seven times in one day trying to get a technician dispatched for sewage remediation after being told they could start immediately.

The split between mitigation and restoration explains most of the rating pattern. Field consultants like Dave, Michael, and Estvan run the initial response and drying process. They earn overwhelmingly positive reviews. The complaints concentrate on what happens after mitigation: the reconstruction team, the billing department, and the insurance coordination process. The owner response pattern reinforces this. Responses are templated, rarely engage with specific facts, and often respond to the original positive version of reviews that were later updated to one star after billing problems surfaced. This suggests the review-solicitation process happens during mitigation before the full billing cycle completes.

Dave Penn (mitigation consultant — strongly positive, but named in two updated-to-negative reviews for going silent after billing disputes). Michael Wilson (mitigation consultant — strongly positive across many reviews). Estvan/Estevan (mitigation technician — strongly positive, praised for honesty and speed). Tyrin Wright (mitigation consultant — positive, helped with insurance calls). Adam/Adam Shortell (mitigation consultant — positive, praised by property managers). Ernest Bennett (technician — positive). Thomas (technician — positive, praised for sensor monitoring). Freddy Hernandez (mitigation consultant — mixed, praised for assessment but named in contract dispute). Ron (technician — positive). Justin (technician — positive). Andrew (technician — positive). Tez (technician — positive, paired with Estvan). Devin (technician — positive, paired with Estvan). Veronica (technician — positive, singled out as the one who cared in an otherwise negative review). Frank Sabatino (GM — mixed, personally reached out to resolve one complaint but named as restoration project leader in a negative review). Shane Gigout (GM Dallas — neutral, named on website). Jeremy (project manager — negative, accused of dismissing quality concerns). Mathew (restoration worker — negative, described as a general handyman). Donna (office/AR — negative, multiple reviewers describe her as confrontational and threatening liens). Tonya (office/AR — negative, associated with payment pressure). Esteban (mitigation technician — negative in one Spanish-language review for alleged unnecessary equipment placement). Ryan (field staff — neutral, dispatched to review missed work).

Request Dave Penn, Michael Wilson, or Estvan for your initial assessment. They deliver fast, well-documented mitigation work. If the project moves into reconstruction, get a separate written scope with fixed pricing before authorizing that work. Verify your insurance coverage independently before letting anyone start. Ask to see an itemized estimate, not just a contract, before signing anything.