Provider profile
SERVPRO of Hutto
Provider snapshot
What this listing says
Hutto and Jonah homeowners dealing with water damage that led to mold growth, backed by a franchise team that deploys within hours and handles insurance coordination.
Best for
- Hutto and Jonah homeowners who need mold remediation after water damage, where the same crew handles extraction, drying, and mold removal in one engagement.
- Homeowners who want insurance claims handled alongside the remediation work, since the team coordinates directly with adjusters.
- Commercial property managers dealing with mold or water damage who need fast deployment to minimize business disruption.
- Renters in apartments or complexes with mold issues who need a company willing to walk them through a process they do not control.
About this company
SERVPRO of Hutto is a restoration franchise in Hutto, Texas, owned by Greg and Tammie Hall. Mold remediation is one piece of a broader restoration operation that also covers water damage, fire damage, storm recovery, sewage cleanup, and reconstruction. Their mold page describes a seven-step process that includes containment, HEPA filtration, antimicrobial treatment, and removal of damaged porous materials like drywall and carpet.
The water-to-mold connection is where this team gets most of its mold work. Reviews consistently describe scenarios where a pipe burst or leak led to mold concerns, and SERVPRO handled both the water extraction and the mold remediation in sequence. They carry moisture detection equipment and describe using air scrubbers during remediation. The franchise also runs a contents packout operation, transporting belongings to a separate facility for cleaning and storage during the job.
Greg and Tammie Hall own this franchise. The team claims IICRC certification and operates 24/7, including holidays. Their service area covers Hutto and Jonah, Texas, a tight geographic footprint for a SERVPRO franchise.
4.9 stars across 121 Google reviews is unusually high for a restoration company handling this volume of jobs. The vast majority of reviews are 5-star, with only two negatives in the last 18 months. Both negatives relate to reconstruction and estimate follow-up, not the water or mold remediation work itself.
Services
Service area
SERVPRO of Hutto is headquartered at 220 Tradesmen Dr in Hutto, Texas. Their listed service area covers Hutto and Jonah, TX. This is a narrow footprint. One review mentions the team deploying to Augusta, Georgia for Hurricane Helene, but that was a disaster response deployment, not routine service.
Review consensus
Fast response time is the most consistent theme. Multiple reviewers describe calling SERVPRO and having a crew on-site within 20 minutes to an hour, including weekends and after-hours emergencies. Victor draws repeated praise for water damage and sewage response, with reviewers calling out his communication and work ethic by name. Aaron appears across the most reviews, consistently praised for being thorough and keeping homeowners informed. John Tibbits is named as project manager in multiple reviews, with homeowners highlighting his daily communication and ability to coordinate with insurance adjusters. Jennifer, the service coordinator, gets credit for scheduling, updates, and navigating insurance paperwork. Michael and Antonio are praised as a team for explaining the remediation process clearly. Several reviewers specifically mention mold situations: Brooke B. described mold in an apartment complex and said the team walked her through the process, and Isla N. had mold behind bathroom walls and got same-day service.
2 found across 121 total reviews at 4.9★. Paul Marquardt (May 2026) gave SERVPRO 5 stars for water remediation but 1 star for reconstruction, averaging to 2 stars. He described slow communication, slow quotes, having to drive coordination between the contractor and insurance adjuster himself, and ultimately SERVPRO refusing to do the estimated reconstruction work, leaving holes in his walls for five months. The owner response did not address the refusal or the timeline. Amy P. (June 2025) described prompt initial contact and a same-day site visit, but then waited over a week for a promised estimate that never arrived. She noted it was a small job and suspected it was deprioritized. The owner response offered to discuss but did not explain the delay.
Both negatives point to the same structural issue: the gap between SERVPRO's fast, well-staffed emergency remediation operation and their slower reconstruction and estimate follow-up process. The remediation crews (Victor, Aaron, Jack, Michael) get universally strong reviews. The friction comes after the emergency work is done, when the job shifts to project management, quoting, and contractor coordination. This is a common pattern in restoration companies that excel at the urgent response but struggle with the longer-tail rebuild work.
John Tibbits (project manager — positive, named in 8+ reviews for communication and coordination). Victor (field technician — positive, named in 8+ reviews for water damage and sewage response). Aaron (field technician — positive, named in 10+ reviews for thoroughness and professionalism, also deployed to Hurricane Helene in Augusta, GA). Jack (field technician — positive, named in 5+ reviews for on-site work and customer care). Michael/Mike (field technician — positive, named in 4+ reviews for explaining the process). Antonio (field technician — positive, named in 3+ reviews alongside Michael). Jennifer (service coordinator — positive, named in 4+ reviews for scheduling, updates, and insurance navigation). Ashley (office staff — positive, named in 2 reviews for scheduling). Vanessa (field technician — positive, named in 2 reviews for mitigation work). Dylan (water mitigation rep — positive, named in 1 review). Raul (field technician — positive, named in 2 reviews). Tim (field technician — positive, named in 2 reviews for timeliness). Logan/Lohan (field technician — positive, named in 1 review). Josiah/Josiyah (field technician — positive, named in 2 reviews). Kings (field technician — positive, named in 2 reviews). Mario (field technician — positive, named in 1 review). Roland (carpet team lead — positive, named in 1 review). Clemente (contractor — positive, named in 2 reviews). Dave (field technician — positive, named in 1 review). Steve (field technician — positive, named in 1 review). Ryan (field technician — positive, named in 2 reviews). Brendan (field technician — positive, named in 1 review). Braylon (field technician — positive, named in 1 review). Kenyon (field technician — positive, named in 1 review). Paige (office staff — positive, named in 1 review).
The remediation side of this operation is strong. Ask for Victor or Aaron if you need water or mold work, and request John Tibbits as project manager if reconstruction is involved. If your job includes reconstruction beyond the remediation, get a written timeline and scope commitment before work begins, because the two negative reviews both describe that handoff breaking down.
Keep in mind
- Reconstruction is a weaker link than remediation. One reviewer reported waiting five months with holes in walls, and SERVPRO ultimately refused to complete the estimated reconstruction work. The water and mold remediation drew praise from the same reviewer.
- Small jobs risk falling through the cracks. A reviewer with a minor wall repair waited over a week without receiving a promised estimate, then never heard back.
- This is a franchise operation. The local team is strong, but corporate SERVPRO branding does not guarantee consistent quality across locations. Evaluate this Hutto franchise on its own track record.
- Their service area is just Hutto and Jonah. If your property is outside these two cities, confirm they will travel before booking.
- Owner responses to negative reviews are polite but generic, offering a phone number without addressing specifics. This looks more like reputation management than problem-solving.