Provider profile
SERVPRO of Memorial West NW Houston
Provider snapshot
What this listing says
Memorial West and NW Houston homeowners who need water or mold damage handled start-to-finish by a single franchise that also does reconstruction and insurance coordination.
Best for
- Memorial West, Spring Branch, and Jersey Village homeowners dealing with water intrusion or mold growth after a leak or storm
- Property owners who want demolition, remediation, and rebuild handled by one company instead of coordinating three contractors
- Landlords and property managers who need odor removal or mold remediation between tenants
- Commercial property owners in the Energy Corridor who need fast response and insurance coordination on a restoration claim
- Homeowners going through insurance claims who want the contractor to handle adjuster communication
About this company
SERVPRO of Memorial West, NW Houston is a restoration franchise on Weiman Road in Houston's 77041 zip code, run by the Mayhall family for over 15 years. They handle water damage, fire damage, mold remediation, storm cleanup, and reconstruction under one roof. Mold is one of several service lines, not their sole focus.
What stands out is the single-contractor model. They do demolition, remediation, packout and storage of contents, and reconstruction, so you do not need to coordinate multiple companies. Their website describes containment, air scrubber and HEPA filtration, antimicrobial treatment, and dehumidification as part of their mold process. Staff hold IICRC training through SERVPRO's corporate program. They also handle insurance paperwork directly, which multiple reviewers cite as a genuine time-saver.
The Mayhall family operates this as a locally owned SERVPRO franchise serving the Memorial, Spring Branch, Jersey Village, and Energy Corridor areas. Several reviews reference hurricane response work after Beryl and Helene, suggesting surge capacity through the SERVPRO franchise network.
4.8 stars across 94 Google reviews is strong for a restoration company in Houston. The negative reviews (4 total) cluster around office-side communication and billing rather than field work quality, which tells you something about where the operation excels and where it struggles.
Services
Service area
Headquartered at 13202 Weiman Road in Houston, TX 77041. They serve Memorial West, NW Houston, Jersey Village, Spring Branch (North, Central, and West), Fairbanks, Northwest Crossing, Eldridge West Oaks, Spring Shadows, Bear Creek, and the Energy Corridor Business District. Reviews confirm work in Jersey Village, Spring Branch, and the Memorial area.
Review consensus
Manny is the most frequently named technician, praised across at least 8 reviews for being polite, reliable, and giving daily updates. Paul and RJ form another frequently mentioned pair, cited for explaining the drying process clearly and arriving on schedule. Kacie (also spelled Casey/Kassey) draws praise as a project coordinator who kept homeowners informed during hurricane remediation and managed timelines well. T John, the branch manager, gets positive mentions for providing reasonable quotes and fast turnaround. Eric is praised for going beyond scope on carpet cleaning. Multiple reviewers highlight the speed of initial response and willingness to help with insurance paperwork.
2 found across 94 total reviews at 4.8★. Arthur Lattimore describes a sewage remediation at his mother's home that dragged on for two months with poor communication. The crew did interior sanding without notice, creating dust that sent an asthmatic child to the emergency room. He also reports the company did not recommend temporary housing despite the severity of the damage and the presence of children. Mismatched repair proposals (new vanity base with old top, refusing to replace a bathtub exposed to sewage) added to the frustration. Liz Elena Alana left a brief 1-star calling the branch manager "a complete disaster" with no further detail.
The split between field crew quality and office-side execution is the defining pattern. Both 2-star reviewers explicitly praised the on-site workers (Manny, Eric, Kathleen, Sonya) while criticizing what happened after the physical work ended: billing pressure, premature lien threats, and follow-through failures on documentation. The 1-star reviews also target communication and management, not workmanship. The owner responses vary in quality: Noble N's complaint got a brief apology, Britt Houd's got a longer but still somewhat template response that acknowledged the crew by name but deflected on the billing concerns. Arthur Lattimore's detailed 1-star received no owner response at all.
Manny (technician/crew lead — consistently positive across 8+ reviews). Paul (technician — positive, praised for communication and knowledge). RJ (technician — positive, praised for detail and patience). Kacie/Casey/Kassey (project coordinator — positive, praised for managing hurricane remediation projects). T John (branch manager — positive in 2 reviews, praised for quoting and responsiveness). Eric (technician — positive, praised for carpet work and field execution; also praised in Britt Houd's 2-star). Kat/Kathleen/Kate (technician — positive, praised for knowledge). Kim (office/invoicing — positive, one mention). Crystal, Terry, David (crew members — positive, one mention each via George Gramling). Fernando (crew lead — positive, one mention). Sonya (crew member — positive, mentioned in Britt Houd's 2-star).
The field crews at this franchise do strong work and communicate well during active projects. Ask for Manny or Paul by name if you can. The risk is on the back end: once the physical work wraps up, billing and administrative follow-through have tripped up multiple customers, especially on insurance-claim jobs. Get the payment timeline and lien-notice process spelled out in writing before work starts.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company deciding you have a problem is the one that gets paid to fix it. Consider getting an independent mold assessment before committing to their remediation scope.
- Two negative reviews describe aggressive billing tactics after work finished, including premature lien-related communication and repeated payment reminders while insurance claims were still processing. Ask upfront how billing works when insurance is involved and get the payment timeline in writing.
- One detailed 1-star review describes a sewage remediation project where the crew did sanding work without notifying the homeowner, creating dust that triggered a child's asthma emergency. Communication about scheduling and work prep was the core complaint.
- When the homeowner chose a different contractor for the rebuild phase, one reviewer reported their estimate request was deprioritized. If you plan to use them for mitigation only, confirm they will still provide timely documentation.
- They are a franchise. Field crews get strong reviews, but the office and branch management draw the complaints. The gap between field execution and administrative follow-through is the pattern to watch.