Provider profile
SERVPRO of Lake Houston
Provider snapshot
What this listing says
Lake Houston and Atascocita homeowners dealing with water damage that has led to mold, who want a single franchise team to handle extraction, remediation, and reconstruction under one roof.
Best for
- Homeowners in Lake Houston, Atascocita, or Harmaston who need mold remediation after a water event and want one company to handle the full chain from water extraction through rebuild.
- Property owners who want insurance claim coordination handled by the restoration company, since SERVPRO franchises have established relationships with major carriers.
About this company
SERVPRO of Lake Houston is a restoration franchise serving the Lake Houston, Atascocita, and Harmaston areas east of Houston. Mold remediation is one piece of a broader operation that covers water damage, fire damage, storm cleanup, and reconstruction. They are owned by Derek and Gabrielle Shaw along with Susan and Randy Meacham, operating as "Team Shaw."
On their mold page, the website describes a seven-step process: emergency contact, inspection, containment, air filtration using air scrubbers and HEPA vacuums, removal with antifungal and antimicrobial treatments, cleaning, and restoration. They also offer mold inspections and sampling, contents packout to a storage facility, and post-remediation construction. Nothing here is unusual for a SERVPRO franchise -- these are standard corporate procedures and equipment. The website mentions IICRC training at SERVPRO's corporate facility.
Services
Service area
SERVPRO of Lake Houston is headquartered at 250 Assay St Suite 383 in Houston, TX 77044. Their website lists service areas as Atascocita, Lake Houston, and Harmaston -- all communities in the northeast Houston area near Lake Houston.
Review consensus
Corine is named in three separate reviews for fast response, clear explanations, and making stressed homeowners feel at ease. Julian Vasquez and his team get praise for quality repairs and politeness. Jerry and Ernesto are called out as skilled technicians in a water restoration job. Across nearly all reviews, fast arrival times and clear communication are the dominant themes. Several reviewers mention Team Shaw's help coordinating insurance claims.
1 found across 16 total reviews at 4.8★. One reviewer, a rental property owner, contacted SERVPRO for a cigarette smoke odor removal estimate. He said the team was unaccommodating and refused to put rates in writing, recommending instead that readers find a company with an ozone machine. The owner responded explaining that SERVPRO policy requires an on-site inspection before providing estimates, and offered to schedule one. The disagreement centers on process expectations: the reviewer wanted phone pricing, the company requires a site visit first.
With only 16 reviews, all from the last year, this appears to be a relatively new or recently rebranded franchise. Nearly every positive review mentions water damage or flood restoration specifically -- none mention mold work. The owner responds to negatives with detailed, personalized replies rather than templates, which suggests active reputation management.
Corine (technician -- praised in 3 reviews for speed, communication, and professionalism). Julian Vasquez (technician/repairs -- praised for quality work and politeness). Jerry (technician -- praised for skill in water restoration). Ernesto (technician -- praised alongside Jerry for water restoration). Leo (technician -- praised for great service). Amato (technician -- praised for great service). Jeremy (technician -- praised for great service). Alex (technician -- praised alongside Julian).
This is a well-reviewed franchise with strong marks for fast response and communication on water damage jobs. No reviewers mention mold-specific work, so you are relying on the SERVPRO brand's mold training rather than demonstrated local experience. Ask for Corine or Julian if you want the team members reviewers consistently name.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest -- the company assessing your mold problem is the same one that profits from fixing it. Get an independent mold test before committing to remediation.
- This is a SERVPRO franchise, not an independent company. Procedures and equipment follow the corporate playbook, which means consistency but also means this location may not have specialized mold-only experience.
- One reviewer reported the team would not provide a written estimate without an on-site inspection. The owner confirmed this is standard policy. If you need ballpark pricing before scheduling, know that you will not get it over the phone.